AI & LLM Technical Documentation Jobs

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.If you want to use your talents to transform healthcare in the United States, come join us!About the RoleAs an Operations Training Specialist on our Enablement team, you will own the full training lifecycle for Sidecar Health's operations teams — from building programs to running them to keeping them current and effective over time. This is a hands-on role in every sense: you design the content, facilitate the sessions, manage the logistics, and follow through on outcomes from a new hire's first day through the point they are ready to perform independently on the floor.Your primary focus will be supporting Claims operations, with the scope and flexibility to contribute to additional operations teams as the business grows. You will embed yourself within the Claims team early on — learning the queues, understanding adjudication workflows, and developing the hands-on familiarity that makes training land with the people doing the work. You will work closely with stakeholders across Claims, Member Care, Clinical, and Provider Ops, and you will be an active contributor to a broader Enablement function that spans training program management, knowledge management, and ongoing learning and development.Your contributions will directly shape the readiness and confidence of our operations teams, equipping them with the tools, knowledge, and skills needed to deliver an outstanding member experience.What You'll Do Own the end-to-end new hire onboarding experience for assigned operations teams — program design, content creation, classroom delivery, nesting coordination, job shadowing, and floor readiness evaluation. Design and facilitate ongoing refresher, upskilling, and process change training as business needs evolve — including queue-specific training across Claims adjudication workflows. Build and maintain all training materials for assigned teams — e-learning modules, Adobe Captivate simulations, facilitator guides, presentations, knowledge checks, role-play scenarios, and assessments. Contribute to building a repeatable Claims training library — queue-specific modules that can be deployed consistently over time, reducing dependency on tribal knowledge or one-off preparation. Own operations-specific knowledge content within the knowledge management system, ensuring accuracy and alignment with current policies, workflows, and product changes. Assess the training and knowledge impact of operational and product changes as they come through, and proactively develop or update materials to support those changes. Scope and execute lighter knowledge and training updates independently, escalating larger program changes to the broader Enablement team for design input. Manage all program logistics independently: LMS administration, scheduling, roster management, Zoom coordination, and SME preparation and briefing. Coordinate SME and supervisor involvement in training programs — providing clear direction and session context so their contributions are set up for impact. Evaluate training effectiveness through assessment data, QA results, nesting observations, and supervisor feedback — and act on gaps proactively. Develop and maintain coverage plans and program documentation so training continuity is never dependent on a single person's availability. Collaborate with the broader Enablement team on knowledge management, L&D initiatives, and operational content projects. Use AI-assisted tools to develop content efficiently, with full accountability for review and quality of all outputs. What You'll Bring 3+ years of experience in training, instructional design, or knowledge management, ideally within a contact center, healthcare operations, or customer service environment. Bachelor's degree or equivalent relevant experience in a similar role. Demonstrated end-to-end ownership of training programs — you have built them, run them, and improved them without requiring step-by-step direction. Strong project and time management skills, with the ability to manage multiple workstreams and deadlines concurrently. Clear and proactive communication skills, with experience delivering training sessions virtually and in person. Familiarity with knowledge management systems, learning management systems (LMS), or other documentation tools. Collaborative mindset, with the ability to partner across teams and departments. A proactive, ownership-driven approach to managing training programs and knowledge resources. Knowledge of instructional design principles and adult learning methodologies. Comfort with AI-assisted content development tools and strong editorial judgment about quality and accuracy of outputs. Nice to Haves Experience in healthcare claims processing, claims adjudication, or health insurance operations. Experience designing or facilitating training in a claims or healthcare operations environment. Familiarity with simulation-based training tools such as Adobe Captivate. Prior experience with Sana, Document360, or similar LMS and knowledge management platforms. Why Join Us? Competitive salary ($68,000 - $75,000), bonus opportunity, and equity package. 401(k) retirement plan with company match. Paid vacation and company holidays. Opportunity to make a direct impact on member experience and employee success. The opportunity to make a meaningful impact at a rapidly growing, mission-driven company transforming healthcare in the U.S. Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.Originally posted on Himalayas

As a Senior Instructional Designer, you will play a key role in developing, designing, and implementing effective instructional materials and programs. Leveraging your expertise in adult learning principles, instructional design methodologies, and learning science, you will collaborate with cross-functional teams to create engaging and impactful learning experiences that meet AutoNation’s objectives.Core Responsibilities: Create engaging learning content to support business success Determine appropriate platform / delivery mode for learning needs Apply continuous improvement mindset to all learning content / processes Partner with Subject-Matter Experts to create training that meets business needs Minimum Qualifications: Manage multiple priorities effectively in a fast-paced, deadline-driven environment. Lead instructional design projects from concept through implementation, coordinating timelines, resources, and stakeholder expectations. Apply adult learning theory, instructional design methodologies, and learning technologies to create effective learning solutions. Design visually engaging, multi-modal learning experiences that drive measurable performance and business results. Analyze challenges, identify solutions, and make sound decisions with minimal supervision. Collaborate effectively across all organizational levels, leveraging strong interpersonal, written, and verbal communication skills. Incorporate adult learning principles and instructional design best practices into all learning initiatives. Develop comprehensive learning assets, including facilitator and participant guides, assessments, certifications, job aids, pre- and post-work, and performance support materials. Create and deliver high-quality instructional content across multiple learning modalities. Utilize industry-standard learning technologies and authoring tools, including Adobe Creative Suite, Microsoft Office, Vyond, Articulate 360, Synthesia, and Learning Management Systems. Adapt to evolving business needs and contribute to additional learning and development initiatives as assigned. Preferred Qualifications: Automotive instructional design experience preferred but not required Advanced instructional design experience Experience with executive level presentation creation Advanced video editing skills Degree in Instructional Design, Educational Technology, Adult Learning, or similar education or certification Track record of innovation, using AI-enabled workflows to accelerate and enhance designs Demonstrated use of emerging technologies to create efficiencies in workflow Exciting Benefits and Perks Await You: Competitive compensation and 401k matching Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits. Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.Originally posted on Himalayas

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions—creating seamless engagement across digital, remote, and in-person channels.Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth—turning every customer interaction into a moment of clarity, confidence, and connection.Job SummaryRole PurposeThe Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content.Key Responsibilities and Deliverables What you will be responsible for and what you will do Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences Manage the onboarding program for Candescent’s Client Care team, including delivering live virtual sessions and coordinating with Care managers Create and deliver on-demand and live webinars on soft skills essential for Client Care’s success Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos Develop assessment tools (e.g. tests) to evaluate participant comprehension Over the course of a project, the instructional designer is expected to: Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time Access and use subject matter experts in other departments to determine content and scope of training Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities Utilize AI where appropriate in the design and development process Participate in internal material reviews before distributing new learning content broadly Deliver live webinars where appropriate Continuously evaluate, enhance, and improve training materials In addition, the instructional designer will contribute to the team and company by: Looking for opportunities to innovate processes, tools and training design Actively contributing to departmental meta work such as template designs and processes improvements Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills Qualifications and Experience Bachelor’s Degree (instructional design, business, communications or related field preferred) Minimum 4-5 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques Demonstrates native proficiency in both written and spoken English Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software) Proficient in using AI to design training courses and in everyday work Excellent project management skills High motivation, ability to work independently, perform under pressure and deliver results on time Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projectsJob Summary Role Purpose The Associate Instructional Designer develops engaging and effective training programs focused on Candescent software applications and tools to be used by Candescent employees and customers. This role involves designing instructional content that supports learners in mastering technical processes and systems. This position requires strong organizational skills, attention to detail, and the ability to balance multiple priorities while producing high-quality instructional content. Key Responsibilities and Deliverables What you will be responsible for and what you will do Create and deliver on-demand and live virtual training that simplifies complex software concepts into clear, user-friendly learning experiences Manage the onboarding program for Candescent’s Client Care team, including delivering live virtual sessions and coordinating with Care managers Create and deliver on-demand and live webinars on soft skills essential for Client Care’s success Design and develop in a variety of formats: mainly self-paced on demand courses, videos and job aids, but occasionally live webinars; record courses and videos Develop assessment tools (e.g. tests) to evaluate participant comprehension Over the course of a project, the instructional designer is expected to: Utilize their knowledge of instructional design principles and adult learning theory to train business and software concepts effectively Manage multiple projects effectively, work independently, perform under pressure and deliver high quality results on time Access and use subject matter experts in other departments to determine content and scope of training Incorporate instructional design process methodology: audience analysis, job tasks, storyboards, flowcharts, performance objectives, testing strategies, and learning activities Utilize AI where appropriate in the design and development process Participate in internal material reviews before distributing new learning content broadly Deliver live webinars where appropriate Continuously evaluate, enhance, and improve training materials In addition, the instructional designer will contribute to the team and company by: Looking for opportunities to innovate processes, tools and training design Actively contributing to departmental meta work such as template designs and processes improvements Demonstrating strong interpersonal skills including written, verbal and non-verbal communication skills Qualifications and Experience Bachelor’s Degree (instructional design, business, communications or related field preferred) Minimum 4-5 years’ experience as an instructional designer focused on eLearning required, preferably in the software industry Demonstrates a thorough understanding of instructional design and adult learning theory, strategies, and techniques Demonstrates native proficiency in both written and spoken English Proficient in Articulate 360, Copilot, Camtasia, Snagit, Microsoft Office Suite and online collaboration software such as Teams (or equivalent software) Proficient in using AI to design training courses and in everyday work Excellent project management skills High motivation, ability to work independently, perform under pressure and deliver results on time Excellent verbal, writing and composition skills, solid research and interviewing skills, and solid technical ability; must be able to communicate effectively with diverse learning audiences who will participate in training projects Must be able to work 2 pm - 10 pm Statement to Third Party AgenciesTo ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.Originally posted on Himalayas

Who We AreJoin a team that puts its People First! First American's Agency Division is dedicated to providing our policy-issuing agents with resources, services and underwriting guidance needed to achieve new levels of success. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.What We DoDesign, develop and implement learning solutions and curriculum materials for instructor led, self-paced training, mobile learning, video and audio-based training as assigned.What You'll Do: Build commercial quality learning content using industry accepted instructional design processes (ADDIE, ARCS, Bloom’s etc.). Perform complex needs/job analysis and effectively communicate development requirements to all levels within the organization. Determine the most appropriate and effective learning methods for diverse work groups. Work with subject matter experts, stakeholder, business sponsors and students to ensure learning objectives are met. Present complex information using instructionally effective methods. Analyze/assess training effectiveness and recommend adjustments. Track employee performance and measure training outcomes. May recommend training methods. May participate in system administration and course maintenance, such as Learning Management System (LMS) What You'll Bring: Strong training project management skills with an emphasis on needs analysis, scope, time estimations and execution Demonstrated critical thinking to review and analyze data Proficient in graphic/user interface/interactive design Experience with multiple applications such as: Adobe Creative Suite (PhotoShop, Illustrator, Bridge, Premiere, InDesign, AfterEffects, etc.) Articulate 360 (Storyline 360, Rise, Studio 360, Replay, etc.) Snagit 2018 or greater Camtasia 2018 or greater Microsoft Office Applications Online graphic design applications, such as Venngage, Canva, etc. HTML, ActionSript or application/gaming design Excellent written and verbal communication skills Excellent interpersonal, relationship-building and teamwork skills Self-motivated; self-starter Ability to manage multiple tasks, respond quickly to emergent problems, and focus both on long-range projects and immediate tasks Bachelor’s degree or equivalent combination of education and experience 7-10 years experience designing training for adult audiences in a professional environment (commercial or corporate) Information Mapping/DocuTools Certification preferred. Instructional design certificate from an industry recognized organization (ASTD, eLearning Guild, Langevin, etc.) Pay Range: $73,900.00 - $98,500.00 AnnuallyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.Originally posted on Himalayas

Work Flexibility: Remote or Hybrid or OnsiteWe’re seeking a strategic learning technology leader who can own and evolve our learning ecosystem. This role will leverage Cornerstone, AI-powered coaching tools, modern instructional design, and analytics to enhance sales readiness, accelerate onboarding, and measure business impact. The ideal candidate will bring a forward-thinking approach to building a modern learning ecosystem that connects technology, AI, learning, and sales performance.What you will do Develop and support sales education programs, training, and learning content aligned with business and sales strategies. Apply strong product, procedural, and competitive market knowledge to create relevant and impactful education. Incorporate HCP insights and stakeholder input into the development of educational content and programs. Lead the planning, coordination, and execution of in-person and virtual sales education courses and programs. Collaborate cross-functionally with Medical Education, Product Marketing, Sales Training, Marketing Communications, and other key stakeholders. Identify and leverage the most effective communication channels, platforms, and messaging to support learning and engagement. Establish measurement and tracking strategies to evaluate program effectiveness and inform future improvements. Contribute to strategic planning, Sales Education workstreams, and budget management, ensuring programs support financial and business objectives. What you needRequired: Bachelor’s degree Minimum 4 years of work experience Preferred: MBA Minimum 2 years experience designing learning experiences and administering an enterprise LMS Experience with Cornerstone (or similar enterprise LMS such as SuccessFactors, Workday Learning, Docebo, or Absorb) Experience implementing or managing AI-enabled sales coaching/role-play platforms (Second Nature, Quantified, Hyperbound, PitchMonster, Yoodli, etc.) Experience in Medical device, healthcare, or pharmaceutical sales training United States of America Pay Ranges: USN: $77,700 - $129,500 USD Annual US5: $81,600 - $136,000 USD Annual US10: $85,500 - $142,500 USD Annual US15: $89,400 - $148,900 USD Annual US20: $93,200 - $155,400 USD Annual US30: $101,000 - $168,400 USD Annual View the U.S. work location and transparency guide to find the pay range for your location.Travel Percentage: 20%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.Originally posted on Himalayas

We are seeking a highly motivated and detail-oriented Instructional Designer to join our Education and Media Team at Caseware, a leading SaaS organization. As an Instructional Designer, you will play a critical role in designing, developing, and implementing engaging and effective e-learning content that meets the educational needs of the organization and its users. You will work closely with cross-functional teams, including subject matter experts, product managers, developers, and marketing, as well as regional training teams to create high-quality learning materials and ensure content accuracy and alignment with business goals. You will report directly to the Head of Global Product Education. ❗This is a existing vacancy ❗ This is a full-time position, 12 months contract. ❗ This role is remote roleandis open to Greater Toronto Area residents. Contact: Dana Liulica – Talent Acquisition Partner What you will be doing: Design and develop e-learning content that is engaging, interactive, and aligned with learning objectives. Collaborate with developers, and subject matter experts to create effective digital learning solutions. Apply UX/UI principles to enhance learner engagement and satisfaction through intuitive and visually appealing digital learning interfaces. Create course development plans to support the online academy, including storyboarding, scripting, and integrating multimedia elements. Regularly review and update existing learning content to ensure it remains current, accurate, and aligned with changes in organizational processes, products, or services. Manage the end-to-end development of e-learning projects, including timelines, resource coordination, and feedback management. Assisting in the setup, configuration, and management of content on Learning Management Systems (LMS), ensuring proper functionality and learner access. Provide technical support to users, helping troubleshoot issues related to the LMS and e-learning content . Be amenable to traveling to regional offices and client sites as needed. What you will bring: Bachelor’s degree in Educational Technology, Instructional Design, Digital Media, or a related field. Proven experience in e-learning design, instructional design, or digital learning development. Proficiency in e-learning authoring tools such as Articulate Storyline 360, Synthesia, Camtasia, and experience with LMS platforms. Knowledge of gamification, course structure, didactic design, and UX/UI principles and their application in digital learning environments. Understanding of instructional design models (e.g., ADDIE, SAM) and adult learning principles. Experience in designing interactive learning modules and multimedia elements, including video, graphics, and animations. Strong project management skills, with the ability to handle multiple tasks, meet deadlines, and manage feedback loops. Excellent written and verbal communication skills, with attention to detail and accuracy in developing course content and documentation. Strong interpersonal skills and ability to work as a team. Ability to collaborate with cross-functional teams, including subject matter experts, product managers, developers, and marketing. Academic background, certifications, or professional experience in accounting, auditing, or finance (e.g., CPA, CA, ACCA, or equivalent). Excellent knowledge of English. The Tech Stack you will be working with: E-learning authoring tools: Articulate Storyline 360, Synthesia, Adobe Captivate and Camtasia. Learning Management Systems (LMS): Experience with various LMS platforms to manage and deliver e-learning content. Project management tools: , Microsoft Planner. Microsoft applications: Utilized for day-to-day work and interactions. Salary range: The salary range for this position would be between $100,000 and $110,000 CAD/year depending on experience level.Due to the nature of this position, this role is NOT eligible for discretionary bonus and/or commission, as well as other benefits. Actual pay within the listed range will be determined based on factors such as transferable skills, relevant experience, market conditions, and primary work location. The posted range is subject to change and may be updated periodically. Originally posted on Himalayas

Instructional Designer (Contract, Part-Time)Remote | 20–25 hrs/week | $80–$90/hr | No TravelAbout the RoleTend is a tech-forward dental studio group redesigning what dental care looks and feels like — for our patients and for our teams. As we grow across new markets, keeping our people well-trained isn't a nice-to-have, it's how we protect the experience that makes Tend, Tend. That's where this role comes in.We're looking for a contract Instructional Designer to turn subject-matter expertise into training our team will actually use. You'll take existing content — including SME-provided slide decks and source material — and shape it into clear, engaging, learner-centered courses that hold up in a fast-paced, multi-market healthcare environment.This is a part-time, remote, contract engagement (20–25 hours/week), ideal for an experienced freelance or contract instructional designer who wants steady, flexible work with a people-focused organization. Reports to: Chief People Officer. CST or EST time zone preferred for overlap with the team.What You'll DoCourse Development Convert existing SME-provided slide decks and source materials into engaging, well-structured eLearning courses Design and develop interactive content using tools like Vyond, Articulate Rise/Storyline, Camtasia, or similar platforms Ensure consistency in tone, structure, and visual quality across course modules Instructional Strategy Apply adult learning theory and instructional design frameworks (ADDIE, STAR, Peyton's 4-Step Method) to build training that actually sticks Turn static or text-heavy content into interactive, engaging learner experiences Partnership & Collaboration Partner with content owners and subject-matter experts to translate technical or clinical information into clear, accessible learning Work independently to manage timelines and communicate progress clearly with stakeholders Who You AreTend's values and competencies guide how we work — here's how they show up in this role. Tend to OthersYou keep the learner at the center of every decision — building courses that change how someone actually does their job, not just checking a training box.Be Brave Enough to LeadYou give SMEs honest, constructive feedback when their content won't land as training, and you're willing to redesign a module that isn't working rather than ship it as-is.Savor the RideYou believe training doesn't have to be boring. You look for the moment to make a module more interactive, visual, or genuinely engaging to get through.Embrace Our DifferencesYou design for different learning styles and comfort levels with technology across a diverse, multi-market team.Rooted in GrowthYou seek feedback on your own course drafts and iterate — you know the first version is never the final version.What Else Sets You Up to SucceedMakes Sense of the MessYou can take a raw slide deck or a scattered set of notes and turn it into a structured, sequenced course — without losing the substance.Builds the RoadmapYou juggle multiple courses at different stages of development, keep timelines realistic, and flag risk before it becomes a missed deadline.Fluent in the ToolsYou move comfortably between authoring platforms and pick the right one for the content, not just the one you know best.What You HaveRequired 3+ years of experience in instructional design or a similar learning & development role Intermediate working knowledge of adult learning theory and instructional design models (ADDIE, STAR, Peyton's 4-Step Method) Hands-on experience building courses in Vyond, Articulate Rise, Articulate Storyline, Camtasia, or comparable authoring tools Strong eye for turning static or text-heavy content into interactive, engaging learner experiences Ability to work independently, manage timelines, and communicate clearly with stakeholders Nice to Have Experience in the healthcare industry Familiarity with UKG Pro Learning (LMS) Logistics Fully remote 20–25 hours/week, contract basis $80–$90/hour, based on experience No travel required CST or EST time zone preferred for overlap with our team Physical RequirementsThis role involves regular computer-based work, including extended periods of screen time for course design and development. Requires clear written and verbal communication with SMEs and stakeholders via video calls, email, and chat. No travel required. Pay Range $80—$90 USD Tend is an Equal Opportunity Employer. We're committed to fostering a workplace where everyone feels seen, heard, and supported. Tend does not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal and Compliance Notice: Tend complies with all applicable federal, state, and local laws governing nondiscrimination, equal employment opportunity, pay transparency, and other employment-related requirements. Where specific state disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Agency and recruiter notice: Tend does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters. Any candidate submitted to Tend without a signed search agreement in place will not be considered a referred candidate, and Tend will not pay a fee for any resulting hire. If you're interested in partnering with our Talent team, please reach out to before submitting candidates. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here. Originally posted on Himalayas

We're seeking a talented and strategic Senior Integrated Content Strategist to join our dynamic marketing team. In this role, you will lead the day-to-day development, management, socialization, and implementation of comprehensive content strategies that guide audiences seamlessly through the customer journey—from awareness to conversion—while aligning with priority personas, product innovations, and key campaign objectives. As the bridge between high-level campaign plans and content execution, you'll transform inputs such as audience insights, product messaging, and business goals into impactful, actionable strategies. You will play an active role in shaping these strategies by staying attuned to market trends, audience behaviors, and industry developments, while partnering with cross-functional teams to turn strategies into action. Key Responsibilities Develop comprehensive content strategies in collaboration with campaign managers, leveraging audience insights, campaign goals, and business objectives to create end-to-end, data-driven strategies Create detailed content recommendations on formats (videos, blogs, social posts, interactive tools) and distribution channels tailored to target personas Drive innovation by proactively identifying emerging content trends, channel features, and new formats to keep strategies competitive and aligned with industry advancements Collaborate cross-functionally with campaign managers, product marketers, creative directors, and digital leads to ensure consistent, connected content implementation Partner with creative leads to champion differentiated, engaging messaging and CTAs that resonate with customer needs at each funnel stage Monitor campaign performance data and engagement metrics to provide actionable insights and refine strategies for continuous improvement Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets Contribute to and maintain content playbooks documenting best practices and learnings To be successful in this role you have: 12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results Experience leveraging or thinking critically about integrating AI into work processes, workflows, and decision-making Exceptional leadership and cross-functional influence skills Strong ability to prioritize and execute in a fast-paced environment Expertise in data-driven decision-making and performance analysis Passion for AI, innovation, and experimenting with new tools and ideas JV20For positions in this location, we offer a base pay of $155,400 - $272,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.Work PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance. Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people.Originally posted on Himalayas

Leap Event Technology is a remote-friendly company. This position is open to any candidate in North America.WHO WE ARE:Leap is revolutionizing the event technology industry by empowering organizers to create experiences that are more engaging, more thrilling, and more impactful than ever before. Our all-in-one suite of ticketing, mobile apps, experiential marketing, and patron management tools, combined with our expert marketing services, allows organizers to drive nonstop engagement and capture all customer data from their entire event. That’s why iconic brands like New York Comic Con, Bonnaroo, Illuminarium, and the NHL choose us to power their events.We are a diverse and passionate team of event experts and fans who are dedicated to helping organizers transform their event experiences. Like our clients, we live and breathe events. We take our passion, knowledge, and hands-on experience and apply it to our work every single day. With offices in Dallas, Montreal, and Sydney, and an expansive remote workforce across the globe, our diverse backgrounds give us the experience needed to create incredible events for any industry, anywhere in the world.Leap Event Technology is looking for an experienced SEO & Content Strategist to join our Digital Marketing team. This role combines SEO strategy, technical optimization, content strategy, writing, and performance analysis to grow organic visibility and help audiences discover our brands across traditional and AI-powered search.The ideal candidate is equal parts strategist, analyst, and storyteller. You understand how people search, how AI is changing discovery, and how to turn audience and performance insights into content that attracts, engages, and converts. You will work across Marketing, Product, Sales, and Design to develop high-quality content, improve search performance, and identify new opportunities for organic growth.Sounds interesting? Let’s talk.AS AN SEO & CONTENT STRATEGIST, YOU WILL: Develop and execute SEO and content strategies aligned with business objectives, customer journeys, and organic growth goals. Conduct keyword research, competitive analysis, technical and content audits, and search intent analysis to identify opportunities across traditional and AI-powered search. Create, edit, and optimize high-quality content across landing pages, blogs, resource guides, case studies, website copy, email, sales enablement, and product marketing initiatives. Optimize website architecture, metadata, internal linking, on-page content, and other technical SEO elements to improve search visibility and user experience. Monitor organic traffic, rankings, engagement, conversions, and revenue, translating performance data into actionable recommendations and ongoing optimization opportunities. Partner with Product, Design, Sales, Customer Success, Paid Media, and other Marketing team members to integrate SEO and content strategy into campaigns, launches, website initiatives, webinars, and events. Stay ahead of changes in search, including Google algorithm updates, AI search experiences, AEO, GEO, LLM discoverability, generative AI, and emerging SEO and content marketing practices. EXPERIENCE & SKILLS: Bachelor's degree in Marketing, Communications, Journalism, Business, or a related field, or equivalent relevant professional experience. 3 to 5+ years of experience in SEO, content marketing, digital content strategy, or a related digital marketing discipline. Strong knowledge of technical SEO, on-page optimization, keyword research, search intent, competitive analysis, and content strategy. Experience using SEO platforms such as SE Ranking, Semrush, Ahrefs, or Moz, as well as technical SEO tools such as Screaming Frog or Sitebulb. Experience optimizing for traditional and AI-powered search, including Google AI Overviews, AEO, GEO, and LLM discoverability, and using AI search tracking and optimization tools to measure visibility and performance. Experience using GA4, Google Search Console, Looker Studio, and similar analytics tools to measure organic search, content, conversion, and business performance. Experience using generative AI tools such as ChatGPT, Gemini, or Claude to support research, content development, analysis, optimization, and marketing workflows. Exceptional writing and editing skills with demonstrated experience creating high-quality, search-optimized content across multiple formats and experience working in WordPress or a similar CMS. Strong analytical, strategic thinking, communication, collaboration, project management, and problem-solving skills. Ability to manage multiple priorities, work independently, and adapt to changing search technologies and business needs. BENEFITS: (U.S)We offer Medical, Dental, Vision, and Voluntary benefits Generous PTO Paid parental leave (following 12 months of continuous employment) 401K Match $200 event reimbursement 360 Learning, a world-class learning and development platform BENEFITS: (CANADA)We offer Group insurance plan RRSP match Generous PTO $200 USD event reimbursement STM transit coverage 60% (Montréal only) 360 Learning, a world-class learning and development platform OFFICE INFORMATION:Leap Event Technology is a 100% remote-friendly company. However, we do offer the option of working in the office for employees located in Montréal (CAN), Dallas (U.S.), Sydney (AUS). All of our offices are stocked with snacks and drinks and we provide a free lunch every week. We offer a monthly travel stipend, and even host the occasional themed party and happy hour! If you don’t live near an office but happen to be visiting nearby, you can work from the office for as long as you need.LEARN MORE:ADDITIONAL INFORMATION:Leap Event Technology requires all Event Operations employees and contractors who will be representing the company at a client event to be fully vaccinated at least two weeks prior to attending. Exemptions are determined by the event organizer. Employees are not required to be fully vaccinated to be present at an office facility. *Leap Event Technology provides equal opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.Originally posted on Himalayas

The OpportunityA well-established marketing agency specializing in legal marketing is seeking a Content Strategist to support its growing content operations. For over 15 years, the agency has partnered with plaintiffs' law firms across North America, helping them grow through strategic marketing, advanced web services, and data-driven content strategies.This role works closely with the internal content and marketing team to coordinate and publish high-quality content that supports client growth. The position plays an important role in maintaining a consistent stream of well-structured, accurate content while ensuring deadlines and quality standards are consistently met.This is a collaborative role within a fast-paced agency environment where attention to detail, responsiveness, and strong coordination skills are essential.Key Responsibilities Coordinate the creation and publishing of digital content across multiple projects and client accounts Publish and manage content using WordPress while ensuring accuracy and formatting standards Track and manage content tasks, workflows, and deadlines using Asana Support SEO-informed content planning and optimization using SEMRush Collaborate daily with internal team members to ensure consistent content production Maintain accuracy and quality standards across all published pages Contribute to a steady cadence of content delivery aligned with internal performance metrics Technical Skills Required Content creation and content coordination experience Some knowledge of HTMLExperience publishing and managing website content in WordPress Experience managing tasks or workflows using Asana Familiarity with SEO tools such as Semrush Professional Skills Required Strong attention to detail and accuracy when managing content Responsive communication and ability to meet deadlines consistently Candidate Fit Professionals who are highly organized and comfortable managing multiple projects simultaneously Candidates who take ownership of their work and consistently meet publishing deadlines Detail-oriented individuals who prioritize accuracy and quality in content production Professional ReadinessCandidates applying for this role should have a reliable home office setup, stable internet connection, and the ability to maintain consistent availability during the required working hours.Successful candidates communicate proactively, meet deadlines, and take ownership of responsibilities while working remotely.About Our ClientOur client is a specialized marketing agency focused on helping law firms grow through strategic marketing and advanced web services. For more than 15 years, the agency has partnered with plaintiffs' law firms across North America, delivering marketing strategies designed specifically for the legal industry.The team combines legal marketing expertise with deep knowledge of law firm operations to create effective, results-driven marketing campaigns that help firms increase visibility and client acquisition.Application ProcessIf you meet the requirements outlined above and are interested in this opportunity, please complete our quick application form by uploading your resume and submitting a short 1-minute introduction video.In your video briefly share:- Your professional background- The types of work you specialize in- Why this opportunity interests youIntelus Agency will review applications and contact qualified candidates regarding next steps.Originally posted on Himalayas

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day. Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences. Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta. About the RoleAs the Founding Conversational Designer for EMEA, you will play a pivotal role in shaping how Cresta delivers conversational AI solutions across the region. You’ll lead the design and deployment of best-in-class AI conversation models that power real-time coaching and assistance for contact center agents, as well as virtual agents across voice and chat experiences.This is a highly strategic, customer-facing role that combines conversational design expertise with strong project ownership and regional influence. As one of the first hires focused on Conversation Design in EMEA, you will help establish delivery best practices, scale customer impact, and serve as a key partner in expanding Cresta’s presence across international markets.You will manage complex AI delivery engagements from initial discovery through deployment and optimization, ensuring projects stay on track, stakeholders remain aligned, and outcomes drive measurable business value.You’ll collaborate closely with cross-functional teams across Machine Learning, Data Science, Engineering, Product, Project Management, and Customer Success, while acting as a trusted advisor to customers throughout implementation. You’ll also help customers design, build, and maintain their own models using Cresta Opera, our proprietary self-service platform.Responsibilities Own end-to-end AI delivery projects across EMEA, including discovery, requirements gathering, solution design, build, deployment, QA, and post-launch optimization Serve as a founding regional expert in conversational design, helping shape scalable delivery frameworks and best practices for international customers Manage multiple concurrent customer implementations while balancing timelines, priorities, and stakeholder expectations Partner cross-functionally to define scope, track milestones, mitigate risks, and ensure successful execution Translate customer business objectives into scalable conversational AI solutions across sales, retention, collections, and customer service use cases Drive alignment with customer stakeholders through regular working sessions, solution reviews, and executive-level presentations Lead model maintenance and performance tuning efforts to ensure ongoing quality and measurable impact Deliver Cresta’s Opera Enablement Program to key stakeholders, empowering customers to independently design, build, and QA their own AI models Design and develop virtual agent solutions using flow-based, prompt-based, and hybrid architectures Contribute to internal documentation, implementation standards, and repeatable delivery methodologies as Cresta scales globally Partner closely with teams in North America while helping establish regional expertise and customer success across EMEA Qualifications We Value Strong written and verbal communication skills, with the ability to influence both technical and business stakeholders Demonstrated project management experience, including managing multiple complex workstreams simultaneously Proven ability to independently own deliverables, timelines, and cross-functional coordination in a fast-paced environment 2+ years of experience in conversational design, conversational AI, bot development, or related fields Experience presenting complex solutions to enterprise customer stakeholders, including executive audiences Experience working directly with enterprise customers in implementation, consulting, or delivery roles Experience operating in global or international customer environments preferred Fluency in a second language strongly preferred Background in Linguistics preferred Experience with prompt engineering preferred Experience with Dialogflow CX preferred Perks & Benefits:We offer a comprehensive and people-first benefits package to support you at work and in life: Comprehensive medical, dental, and vision coverage with plans to fit you and your family Paid parental leave for all new parents welcoming a new child Remote work setup budget to help you create a productive home office Monthly wellness and communication stipend to keep you connected and balanced 20 days of vacation time to promote a healthy work-life blend Compensation at Cresta:Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.Total compensation includes Base + Bonus + Equity, along with a comprehensive benefits package for you and your family.We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to Originally posted on Himalayas

Job Requisition ID #26WD99913L'affichage de poste en français suivra / The French job posting follows.26WD99913, Senior Conversational Designer Position Overview We're looking for a Senior Conversational Designer to help define how customers interact with AI across Autodesk's Go-to-Market experiences. In this role, you'll design conversations that make AI-powered support, commerce, and customer engagement experiences feel clear, trustworthy, and effective—helping customers accomplish their goals through natural language, multimodal interactions, and intelligent agent experiences. You'll design conversational experiences across Digital Support, Commerce, Customer Success, and other GTM surfaces, shaping how AI assistants communicate, guide, and complete tasks throughout the customer journey. From helping customers discover products and services to resolving issues, completing transactions, and navigating complex workflows, you'll define conversational patterns that make AI interactions intuitive, transparent, and reliable. Working closely with UX designers, product managers, developers, researchers, data scientists, and machine learning teams, you'll translate emerging AI capabilities into scalable conversation frameworks that balance customer needs, business objectives, and responsible AI principles. This is a hands-on role for someone who enjoys solving ambiguous problems, influencing product direction through craft, and establishing conversation design systems that enable teams to build consistent, high-quality AI experiences across Autodesk's customer ecosystem. Responsibilities Design end-to-end conversational experiences for AI assistants and agentic workflows across Commerce, Digital Support, Customer Success, and other Go-to-Market experiences—from early concept through production launch Design natural language interactions that help customers discover products and services, complete transactions, resolve support issues, and understand AI recommendations, actions, and outcomes Create conversation flows, prompts, agent instructions, clarification strategies, error recovery patterns, and escalation experiences across conversational, embedded, and multimodal interfaces Partner closely with UX designers to ensure conversational interactions integrate seamlessly with visual interfaces, creating cohesive multimodal experiences Define and evolve scalable conversation design frameworks, voice and tone guidance, prompt patterns, and reusable interaction models that can be applied consistently across products and channels Collaborate with Product, Developers, Research, Data Science, Machine Learning, and Platform teams to shape AI behavior and deliver cohesive customer experiences across Autodesk's GTM ecosystem Prototype, test, and iterate conversational experiences using customer research, prompt evaluation, usability testing, analytics, and experimentation to improve task success and customer satisfaction Design experiences that clearly communicate AI intent, confidence, task progress, recommendations, limitations, and outcomes, helping customers build trust in AI-assisted experiences Contribute to conversation design systems, prompt libraries, governance documentation, and best practices that enable teams to deliver consistent AI experiences at scale Mentor designers and cross-functional partners through critiques, collaboration, and knowledge sharing, helping raise the quality and maturity of conversation design across the organization Stay current on advances in conversational AI, agentic systems, multimodal interaction, and large language models, rapidly applying new capabilities to improve customer experiences Use storytelling and clear communication to explain design decisions, influence product direction, and build alignment with partners and leadership Minimum Qualifications 5+ years of experience designing digital product experiences, including 3+ years designing conversational, AI-powered, or content-rich experiences Hands-on experience designing conversational experiences for AI assistants, copilots, chat experiences, or other AI-driven customer interactions Strong understanding of conversation design, dialogue architecture, prompt design, interaction design, and information architecture principles Experience designing for large language model (LLM) applications, including prompt iteration, AI behavior design, and conversation evaluation Demonstrated ability to simplify complex technical concepts into clear, intuitive customer experiences Experience partnering with UX, Product, Developers, Research, Data Science, and Machine Learning teams throughout the product development lifecycle Strong written and verbal communication skills, with the ability to influence decisions, facilitate collaboration, and communicate effectively across disciplines Portfolio demonstrating conversation design, systems thinking, interaction design, and measurable customer impact Comfort operating in ambiguity and shaping new interaction patterns as AI capabilities continue to evolve Preferred Qualifications Experience designing agentic AI experiences involving planning, task execution, tool use, or multi-step workflows Experience designing AI-powered customer experiences for digital commerce, customer support, customer success, or enterprise SaaS platforms Experience designing multimodal interactions that combine conversational interfaces with traditional user interfaces Familiarity with prompt developers, AI evaluation frameworks, conversation analytics, and experimentation methodologies Experience developing conversation design systems, prompt libraries, or reusable interaction frameworks Familiarity with responsible AI principles, including transparency, explainability, user control, and trust Experience working within complex, cross-functional organizations with shared platforms and distributed ownership Experience using AI-assisted design tools and workflows to prototype, evaluate, and improve conversational experiences The Ideal Candidate You understand that conversation design is more than writing chatbot responses—it's designing intelligent customer experiences You enjoy solving complex interaction problems, thinking in systems, and collaborating across disciplines to create AI experiences that feel natural, transparent, and trustworthy You're excited by emerging AI technologies and know how to translate them into experiences that help customers confidently accomplish their goals, whether they're exploring Autodesk offerings, resolving support issues, or completing important tasks You balance creativity with rigor, advocate for the customer, and are passionate about defining scalable conversation patterns that improve experiences across products, channels, and customer journeys 26WD99913, Concepteur principal de conversations Aperçu du PosteNous recherchons un concepteur conversationnel senior pour nous aider à définir la manière dont les clients interagissent avec l’IA dans l’ensemble des expériences de mise sur le marché d’Autodesk. À ce poste, vous concevrez des conversations qui rendront les expériences d’assistance, de commerce et d’engagement client basées sur l’IA claires, fiables et efficaces, en aidant les clients à atteindre leurs objectifs grâce au langage naturel, aux interactions multimodales et à des expériences d’agents intelligents.Vous concevrez des expériences conversationnelles pour l’assistance numérique, le commerce, la réussite client et d’autres interfaces de mise en marché, en déterminant la manière dont les assistants IA communiquent, guident et accomplissent des tâches tout au long du parcours client. Qu’il s’agisse d’aider les clients à découvrir des produits et services, de résoudre des problèmes, de mener à bien des transactions ou de naviguer dans des flux de travail complexes, vous définirez des modèles conversationnels qui rendront les interactions avec l’IA intuitives, transparentes et fiables.En étroite collaboration avec les concepteurs d’expérience utilisateur (UX), les gestionnaires de produit, les développeurs, les chercheurs, les scientifiques des données et les équipes d’apprentissage automatique, vous traduirez les capacités émergentes de l’IA en cadres conversationnels évolutifs qui concilient les besoins des clients, les objectifs d’affaires et les principes d’une IA responsable.Il s’agit d’un poste pratique destiné à une personne qui aime résoudre des problèmes ambigus, influencer l’orientation des produits par son savoir-faire et mettre en place des systèmes de conception conversationnelle permettant aux équipes de créer des expériences d’IA cohérentes et de haute qualité à travers l’écosystème client d’Autodesk.Responsabilités Concevoir des expériences conversationnelles de bout en bout pour les assistants IA et les flux de travail des agents dans les domaines du commerce, du soutien numérique, de la réussite client et d’autres expériences de mise en marché — de la conception initiale au lancement en production Concevoir des interactions en langage naturel qui aident les clients à découvrir des produits et des services, à effectuer des transactions, à résoudre des problèmes de soutien et à comprendre les recommandations, les actions et les résultats de l’IA Créer des flux de conversation, des invites, des instructions pour les agents, des stratégies de clarification, des modèles de récupération en cas d’erreur et des expériences d’escalade à travers des interfaces conversationnelles, intégrées et multimodales Travailler en étroite collaboration avec les concepteurs UX pour s’assurer que les interactions conversationnelles s’intègrent de manière transparente aux interfaces visuelles, créant ainsi des expériences multimodales cohérentes Définir et faire évoluer des cadres de conception conversationnelle évolutifs, des directives relatives au style et au ton, des modèles d’invites et des modèles d’interaction réutilisables pouvant être appliqués de manière cohérente à travers les produits et les canaux Collaborer avec les équipes Produit, Développement, Recherche, Science des données, Apprentissage automatique et Plateforme afin de façonner le comportement de l’IA et d’offrir des expériences client cohérentes à travers l’écosystème GTM d’Autodesk Prototyper, tester et itérer des expériences conversationnelles à l’aide de recherches auprès des clients, d’évaluations des messages d’invite, de tests d’utilisabilité, d’analyses et d’expérimentations afin d’améliorer la réussite des tâches et la satisfaction client Concevoir des expériences qui communiquent clairement l’intention de l’IA, son niveau de confiance, la progression des tâches, les recommandations, les limites et les résultats, aidant ainsi les clients à développer leur confiance dans les expériences assistées par l’IA Contribuer à l’élaboration de systèmes de conception conversationnelle, de bibliothèques de messages, de documentation sur la gouvernance et de pratiques exemplaires permettant aux équipes d’offrir des expériences d’IA cohérentes à grande échelle Accompagner les concepteurs et les partenaires interfonctionnels par le biais de critiques constructives, de collaboration et de partage des connaissances, contribuant ainsi à améliorer la qualité et la maturité de la conception conversationnelle au sein de l’organisation Se tenir au courant des avancées en matière d’IA conversationnelle, de systèmes agentiques, d’interaction multimodale et de grands modèles linguistiques, en appliquant rapidement les nouvelles capacités pour améliorer les expériences client Utiliser la narration et une communication claire pour expliquer les décisions de conception, influencer l’orientation du produit et assurer l’alignement avec les partenaires et la direction Qualifications Minimales Au moins 5 ans d’expérience dans la conception d’expériences de produits numériques, dont au moins 3 ans dans la conception d’expériences conversationnelles, basées sur l’IA ou riches en contenu Expérience pratique de la conception d’expériences conversationnelles pour des assistants IA, des copilotes, des expériences de clavardage ou d’autres interactions client pilotées par l’IA Solide compréhension des principes de conception conversationnelle, d’architecture de dialogue, de conception de prompts, de conception d’interactions et d’architecture de l’information Expérience de la conception d’applications utilisant de grands modèles linguistiques (LLM), y compris l’itération des prompts, la conception du comportement de l’IA et l’évaluation des conversations Capacité démontrée à simplifier des concepts techniques complexes pour les transformer en expériences client claires et intuitives Expérience de collaboration avec les équipes d’expérience utilisateur (UX), de produit, de développement, de recherche, de science des données et d’apprentissage automatique tout au long du cycle de vie du développement de produit Solides compétences en communication écrite et verbale, avec la capacité d’influencer les décisions, de faciliter la collaboration et de communiquer efficacement entre les disciplines Portefeuille démontrant la conception conversationnelle, la pensée systémique, la conception d’interactions et un impact mesurable sur la clientèle Aisance à travailler dans l’ambiguïté et à façonner de nouveaux modèles d’interaction à mesure que les capacités de l’IA continuent d’évoluer Qualifications Souhaitées Expérience en conception d’expériences d’IA agentique impliquant la planification, l’exécution de tâches, l’utilisation d’outils ou des flux de travail en plusieurs étapes Expérience en conception d’expériences client alimentées par l’IA pour le commerce numérique, le soutien à la clientèle, la réussite client ou les plateformes SaaS d’entreprise Expérience en conception d’interactions multimodales combinant des interfaces conversationnelles et des interfaces utilisateur traditionnelles Connaissance des outils de développement de prompts, des cadres d’évaluation de l’IA, de l’analyse conversationnelle et des méthodologies d’expérimentation Expérience en développement de systèmes de conception conversationnelle, de bibliothèques de prompts ou de cadres d’interaction réutilisables Connaissance des principes d’IA responsable, notamment la transparence, l’explicabilité, le contrôle par l’utilisateur et la confiance Expérience de travail au sein d’organisations complexes et interfonctionnelles, avec des plateformes partagées et une responsabilité répartie Expérience de l’utilisation d’outils de conception et de flux de travail assistés par l’IA pour prototyper, évaluer et améliorer les expériences conversationnelles Le Candidat Idéal Vous comprenez que la conception conversationnelle ne se limite pas à la rédaction de réponses pour un chatbot : il s’agit de concevoir des expériences client intelligentes Vous aimez résoudre des problèmes d’interaction complexes, penser en termes de systèmes et collaborer de manière interdisciplinaire pour créer des expériences d’IA qui semblent naturelles, transparentes et dignes de confiance Vous êtes enthousiasmé par les technologies émergentes en matière d’IA et savez comment les traduire en expériences qui aident les clients à atteindre leurs objectifs en toute confiance, qu’il s’agisse d’explorer l’offre d’Autodesk, de résoudre des problèmes d’assistance ou d’accomplir des tâches importantes Vous savez allier créativité et rigueur, vous défendez les intérêts des clients et vous êtes passionné par la définition de modèles de conversation évolutifs qui améliorent les expériences à travers les produits, les canaux et les parcours clients Learn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparencySalary is one part of Autodesk’s competitive compensation package. For Canada based roles, we expect a starting base salary between $94,000 and $137,500. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.BelongingWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site).Originally posted on Himalayas

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in Brazil. Responsibilities Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience Conducts assessments within the operation and with clients to identify needs and opportunities Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract Develops the Conversational AI strategy for projects Designs conversational scenarios, flows, and dialogues for chatbots and voicebots Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations Implement the bot on the CAI platform, implementing the flows, KB, etc Participates in KPI analysis, generating qualitative insights and reports to inform project decisions Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements Drives continuous improvement of the conversational experience and overall user satisfaction Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes Integrates client-approved changes and enhancements during project execution Skills and Qualifications Fluent in written and spoken English (C1 level minimum) Experience in conversational design for chatbots and voicebots Strong knowledge in Conversational AI, LLM, Agentic AI and NLU Strong understanding of conversational UX and specificities of each channel: chat or voice Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots Understanding of LLM functioning and RAG Perfect written and verbal communication Ability to explain and defend design choices and user experience strategies Ability to work in multicultural environment Familiarity with conversational AI platforms (e.g. Cognigy) Experience with voice interfaces and speech technologies (STT/TTS) Understanding of multilingual conversational design Knowledge of analytics tools to track user interactions and performance About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - Originally posted on Himalayas

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in India. Responsibilities Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience Conducts assessments within the operation and with clients to identify needs and opportunities Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract Develops the Conversational AI strategy for projects Designs conversational scenarios, flows, and dialogues for chatbots and voicebots Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations Implement the bot on the CAI platform, implementing the flows, KB, etc Participates in KPI analysis, generating qualitative insights and reports to inform project decisions Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements Drives continuous improvement of the conversational experience and overall user satisfaction Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes Integrates client-approved changes and enhancements during project execution Skills and Qualifications Fluent in written and spoken English (C1 level minimum) Experience in conversational design for chatbots and voicebots Strong knowledge in Conversational AI, LLM, Agentic AI and NLU Strong understanding of conversational UX and specificities of each channel: chat or voice Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots Understanding of LLM functioning and RAG Perfect written and verbal communication Ability to explain and defend design choices and user experience strategies Ability to work in multicultural environment Familiarity with conversational AI platforms (e.g. Cognigy) Experience with voice interfaces and speech technologies (STT/TTS) Understanding of multilingual conversational design Knowledge of analytics tools to track user interactions and performance About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - Originally posted on Himalayas

The Conversational Designer is responsible for designing and optimizing end-to-end conversational experiences for chatbots and voicebots. This is a strategic role that translates business goals and user needs into clear, natural, and effective dialogues that deliver meaningful interactions and measurable results. They define conversational strategies, handle assessment, create conversation flows and scripts, and work together with CAI engineers to ensure high-quality implementations. This is someone who has expertise in LLM, Agentic AI, Knowledge AI, and NLU. They are able to implement bots across all these scenarios, including hybrid bots, making the right decisions regarding scope. The Conversational Designer understands all the requirements and challenges we face in the voice channel, as well as all the mandatory requirements to successfully implement a voicebot. The Conversational Designer is responsible for the continuous improvement, analyzing performance data and user feedback to improve accuracy, user satisfaction, and key metrics, ensuring a seamless and scalable conversational experience across channels, use cases and knowledge base. It also involves exploring new features, optimizing models and providers, and continuously refining the solution to maximize impact. This is a remote role, candidate must be located and eligible to work in Morocco. Responsibilities Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience Conducts assessments within the operation and with clients to identify needs and opportunities Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract Develops the Conversational AI strategy for projects Designs conversational scenarios, flows, and dialogues for chatbots and voicebots Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations Implement the bot on the CAI platform, implementing the flows, KB, etc Participates in KPI analysis, generating qualitative insights and reports to inform project decisions Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements Drives continuous improvement of the conversational experience and overall user satisfaction Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes Integrates client-approved changes and enhancements during project execution Skills and Qualifications Fluent in written and spoken English (C1 level minimum) Experience in conversational design for chatbots and voicebots Strong knowledge in Conversational AI, LLM, Agentic AI and NLU Strong understanding of conversational UX and specificities of each channel: chat or voice Ability to take advantage of LLM capabilities and integrate it in conversational design when required, working with hybrid bots Understanding of LLM functioning and RAG Perfect written and verbal communication Ability to explain and defend design choices and user experience strategies Ability to work in multicultural environment Familiarity with conversational AI platforms (e.g. Cognigy) Experience with voice interfaces and speech technologies (STT/TTS) Understanding of multilingual conversational design Knowledge of analytics tools to track user interactions and performance About Us Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. - Originally posted on Himalayas

✨ Senior UX Writer | United States | Remote Join Pax8 as a Senior UX Writer and help shape how users experience, understand, and engage with the next generation of intelligent products. 🚀 Help Define the Voice of a New Product Future This is not a traditional UX writing role. You'll join a team supporting the Horizon organization, helping define the content strategy, voice, tone, and engagement approach for an emerging product area. You'll influence how users interact with complex technology, drive product adoption, and contribute to initiatives that support scalable, touchless growth.At Pax8, we are embracing an AI-powered future, and you'll have the opportunity to grow alongside evolving technologies, experiment with new approaches, and help shape how content enables exceptional user experiences. 🌎 Why Pax8? We're building the future of cloud commerce and managed intelligence. Our culture is centered around innovation, collaboration, and meaningful impact. Every team member has the opportunity to contribute ideas, challenge assumptions, and help create better experiences for our partners and customers.Learn more about our culture and mission by visiting Pax8.com and our company blog, where you'll find stories about innovation, growth, and the future of technology. ✍️ What You'll Be Doing 🔹 Create end-to-end content experiences that guide users through product journeys with clarity, empathy, and purpose.🔹 Develop messaging frameworks, voice principles, and content strategies that align user needs with business outcomes.🔹 Shape the voice and tone of emerging product experiences while ensuring consistency across multiple touchpoints.🔹 Manage and continuously improve content within content management systems and product experience platforms.🔹 Collaborate closely with product managers, designers, researchers, engineers, and stakeholders to create seamless user experiences.🔹 Leverage user research, experimentation, analytics, and feedback to refine content and improve engagement.🔹 Build and maintain content standards, governance models, and scalable content systems.🔹 Mentor teammates and contribute to a culture of continuous learning, creativity, and innovation.🔹 Explore and apply AI-powered tools and workflows that improve content quality, efficiency, and user outcomes. 🎯 The Impact You'll Make Your work will help define how users understand and interact with new product experiences across the business. You'll influence strategic decisions, create scalable content frameworks, and help build self-service experiences that empower users while supporting business growth. The content experiences you create will directly contribute to adoption, engagement, and long-term product success. ✅ What Success Looks Like We're looking for someone who combines strategic thinking with exceptional execution.You bring: Demonstrated experience creating UX content, content design systems, or product content strategies. A portfolio that showcases impactful content experiences and user-centered thinking. Proven ability to work effectively in ambiguous environments and adapt quickly as priorities evolve. Strong communication and stakeholder management skills with the confidence to influence decisions and challenge constructively. Extensive experience collaborating with cross-functional product teams. Deep understanding of user-centered design principles, accessibility, and content best practices. Experience working with content management systems and product guidance platforms. Proven ability to use data, research, and experimentation to inform content decisions. Strong organizational skills and attention to detail. Experience leveraging AI tools, agents, and emerging technologies to improve content creation and workflow efficiency. Familiarity with collaborative product delivery environments and modern project management practices. 🔒 Trust and Hiring At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions are made by our people. More information is available in our Recruitment Privacy Notice. If you have questions about how we hire or would prefer not to have your application supported by these tools, you can opt out at any part of our process. 🌈 Inclusivity We encourage you to apply even if you don't meet 100% of the criteria. We're committed to diverse perspectives, inclusive hiring and sharing your transferrable skills. To fulfil this role, you must hold valid right to work in United States. 🎁 Benefits Compensation Range: $117,587 - $167,982 (or more depending on experience)Benefits for U.S.-based employees include: Medical, dental and vision coverage 401(k) plan with employer matching Flexible vacation and time off policies Paid parental leave Life and disability insurance Employee assistance programs Ongoing learning and development opportunities Career progression within a global organization Wellbeing initiatives and employee programs 📈 Growth & Development There's extensive room for a talented individual to grow at pace — whether that's advancing quickly in this role or exploring one of the many opportunities across our global organization. You'll have access to our internal development hub designed to accelerate your skills and stretch your potential. Alongside specialist Learning & Development trainers, you'll also tap into AI powered tools, "born in the cloud" mentors, and cross continent collaboration that broaden your perspective and sharpen your expertise. We'll give you the space, trust, and the right projects to help you thrive — and full visibility of what it takes to reach your next level. 💙 About Pax8 Our mission is to build the managed intelligence marketplace and empower small businesses to do more with smarter technology. We are a fast-growing, dynamic, and high-energy organization with a start-up feel, allowing you to make a meaningful impact on the business. Culture is also important to us, and at Pax8, it's business, and it IS personal. We are passionate, creative, and unconventional. We work hard, keep it fun, and expect the best! We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life. ✅ Background Checks As part of our hiring process, we are required to undertake pre-employment checks on all candidates that are successful in their application with Pax8. As part of these checks Pax8 will request ID verification, reference requests and qualification checks (additional checks may be completed for certain countries, such as criminal and financial). All checks are completed by our third-party provider, First Advantage. Once checks have been completed all candidates will receive a copy for their records. 🤝 Equal Opportunities Pax8 are an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country you have applied for. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with local best practices and processed only in accordance with our recruiting processes. Privacy notice: At Pax8, we care deeply about building genuine, trust‑based relationships — starting with how we hire.To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change.By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you’re applying as your authentic self, you have nothing to worry about — we’re excited to meet you. Perks:Why Join Pax8? Because here, success isn't just about numbers—it’s aboutimpact.It’s about being part of a team thatthinks bigger, empowers each other, and never loses sight of why we do what we do: to make the cloudeasier, more accessible, and more meaningful.At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits: Non-Commissioned Bonus Plans or Variable Commission 401(k) plan with employer match Medical, Dental & Vision Insurance Employee Assistance Program Employer Paid Short & Long Term Disability, Life and AD&D Insurance Flexible, Open Vacation Paid Sick Time Off Extended Leave for Life events RTD Eco Pass (For local Colorado Employees) Career Development Programs Stock Option Eligibility Employee-led Resource Groups Please take a moment to review ourProprietary Rights and Non-Competition Agreement— this document outlines important information about your rights and responsibilities if you join our team. Pax8 is an EEOC Employer.Equal OpportunitiesPax8 is an equal opportunities employer and welcome individuals who are in possession of the appropriate requirements to work within the country the role is based in. Offered individuals will be asked to undertake identity, security compliance and reference checks. Your privacy is important to us. Your data will be held in accordance with Data Privacy best practices and processed only in accordance with our recruiting processes.Job Applicant Privacy NoticeOriginally posted on Himalayas

Position SummaryPrometheus Federal Services (PFS) is a trusted partner of federal health agencies. We are exploring the addition of an experienced Technical Writer III to develop, refine, validate, and manage clear, accurate, evidence-informed content for technical programs. The role requires writing, plain-language communication, and technology-enabled content operations where applicable.Essential Duties & Responsibilities Develop, edit, and maintain technical documentation, program materials, implementation guides, white papers, literature summaries, SOPs, training materials, website content, fact sheets, etc. Collaborate with SMEs, clinicians, researchers, program managers, communications specialists, and federal stakeholders to gather information, validate accuracy, resolve comments, and align content with program goals. Design and maintain reusable content assets, including approved language libraries, evidence tables, FAQ banks, plain-language modules, executive-summary templates, audience-specific message maps, and review-ready document shells. Support content strategy, message development, stakeholder review cycles, version control, quality assurance, and document management across multiple concurrent deliverables. Work with project teams to define data flow between applications to be integrated, mapping business process activities to the application dependencies in collaboration with Product Owners, Architects, and technical resources. Additionally, perform functional allocation to identify required tasks and their interrelationships. Help coordinate design sessions, take notes during the design sessions, and conduct follow-up with stakeholders to close action items. Update technical documents based on design sessions, technical requirements, and/or stakeholder-provided documentation. Provide final documentation updates in preparation for formal deliverable submission. Minimum Qualifications Bachelor’s degree in English, communications, journalism, or related field. Approximately five (5)+ years of professional writing, editing, or technical communications experience. Demonstrated ability to write accurately for both technical and non-technical audiences. Familiarity with structured content, content reuse, modular writing, metadata tagging, document templates, content-management systems, collaboration platforms, reference-management tools, and workflow automation. Ability to build repeatable writing workflows that reduce manual rework, improve consistency across products, and maintain audit-ready traceability from source evidence to final language. Comfort evaluating emerging tools for fit, risk, security, usability, accessibility, source traceability, federal stakeholder needs, and quality-control burden. Strong understanding of technical terminology, healthcare delivery systems, and health communications principles. Experience developing or editing technical reports, clinical guidance, educational materials, web content, program documentation, training content, or executive-level briefing materials. Exceptional command of grammar, structure, tone, plain language, and document organization. Strong project management skills, including the ability to manage multiple deliverables, deadlines, review cycles, and stakeholder inputs simultaneously. Proficiency with Microsoft Word, PowerPoint, Excel, Teams, SharePoint, and collaborative document review tools. Authorized to work in the U.S. indefinitely without sponsorship Ability to obtain a Public Trust Compensation & BenefitsPFS offers a benefits package that may include health, dental, and vision coverage; flexible spending accounts; disability and life insurance; a retirement plan; paid time off; and other programs to support employees and their families. Learn more about PFS Benefits.The posted salary range is the company’s good-faith estimate for this role. PFS benefits and compensation are determined by various factors, including, but not limited to, location; the individual's particular combination of education, knowledge, skills, competencies, and experience; as well as contract and organizational requirements.Salary Range: $90,000 - $110,000Equal Employment Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other status protected by law.AccommodationsPFS is committed to providing equal employment opportunities to all applicants. If you require a reasonable accommodation during the application or interview process, please contact us at . Reasonable accommodations are available to ensure applicants with disabilities have equal access to the hiring process, in accordance with the Americans with Disabilities Act (ADA) and applicable laws.Workplace Health, Safety, and ComplianceThis position may be subject to client‑specific or government‑mandated vaccination, health, or safety requirements, which may change over time.Texting Privacy Policy and Information: Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. Opt out at any time by texting "stop". Originally posted on Himalayas

About us:Branch is on a mission to empower workers with financial freedom. We do this by helping companies accelerate payments and providing working Americans with accessible, free financial services. We’re committed to building and delivering more inclusive, transparent, and frictionless financial products.Our goal of empowerment extends to our own employees, too. Have a great idea? Share it today and it might just get implemented tomorrow. As a member of our team, your voice and creativity matter—and they can directly impact our products, company, and culture. We not only focus on attracting great talent from across the country, but also on building teams that help that talent thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.Come join our team as we develop new ways to improve the lives of working Americans.About the role:We are seeking a motivated and detail-oriented Training and Documentation Specialist to join our Support team. This role owns the training and documentation resources that enable our BPO partners and internal support teams to deliver accurate, consistent service.The Training & Documentation (T&D) Specialist partners closely with T&D counterparts embedded within our BPO organizations to ensure alignment on curriculum, content quality, and execution. The role also serves Branch’s internal teams, including Enterprise Support and Onboarding, by maintaining relevant training, documentation, and Help Center materials while driving adoption of best practices.Our Help Center does double duty. It answers customers directly and also feeds the knowledge base behind our AI support assistant, which means the way an article is written and structured has a direct effect on how well automated support performs. Someone who understands how to write clear, well-structured, retrievable content will have a high impact.Responsibilities include, but are not limited to: Own the creation, revision, and maintenance of documentation and training materials across support channels Build and maintain courses in our LMS, manage enrollments for internal teams, and package training materials for BPO partners to deliver within their own systems Partner with BPO-based T&D specialists to ensure training is standardized, effectively delivered, and consistently updated Write and maintain Zendesk macros and Help Center articles with the accuracy, clarity, and structure required to serve both customer self-service and AI-assisted resolution Maintain support handbooks and process documentation in Confluence as a reliable single source of truth Run regular content audits to catch outdated, duplicative, or conflicting material before it creates errors for agents or the AI assistant Coordinate closely with internal departments (Enterprise Support, Onboarding) to meet training needs and align on priorities Perform skill gap analyses and use support metrics such as CSAT, reopen rate, and article votes to inform training priorities Partner with our Knowledge Specialist, who owns AI performance metrics such as containment and resolution rate, to identify and close the content gaps that surface through automated support Facilitate live training sessions and new hire onboarding as needed Qualifications: 3+ years of experience in training, documentation, QA, or support operations Demonstrated ability to build clear, engaging training content for diverse audiences, grounded in instructional design or adult learning principles Experience with LMS platforms, including course building, enrollment, and learning content creation Proficiency with documentation platforms such as Confluence and Zendesk Knowledge Strong project management and organizational skills, with the ability to balance multiple initiatives independently Experience writing content optimized for AI retrieval, including structuring articles for chunking, maintaining consistent terminology, and eliminating ambiguity Experience using AI tools to accelerate drafting, editing, and content maintenance, paired with the judgment to verify accuracy before anything is published Excellent communication skills, with attention to tone and clarity A self-starter mindset with a passion for process improvement and operational excellence. You notice the gap before anyone points it out, and you take ownership from idea through execution. Nice to have: Experience designing digital training content using modern authoring tools and platforms (e.g., interactive course builders, LMS-integrated content, video-based learning) Experience producing video or screen capture walkthrough Compensation:The base salary range for this role is $60-68k. The salary range displayed reflects an average base salary range for the position across all the U.S. The base salary offered to an applicant could be higher or lower based on each applicant's specific skill set, depth of experience, relevant education or training, etc. Location:This position is classified as REMOTEwithin the United States of America.We are unable to hire candidates located outside of the domestic U.S.Benefits: Market-leading medical, dental, and vision insurance Stock options Free Premium-Tier Origin Financial Wellness subscription Monthly home-office stipend 401k (TransAmerica) 12-weeks paid parental leave for birthing and non-birthing parents Flexible time off + sick and safe time 11 paid company holidays Branch@Branch Same Day Pay Option Identity VerificationAs part of our application process, you'll receive a separate email from Greenhouse shortly containing a unique identity verification link. This step, powered by Persona, helps us confirm applicant identities and keep our hiring process secure for everyone. Upon identity verification, all biometric data is deleted. If you need support completing this application, please reach out to Working at BranchA remote-first company with employees located throughout the U.S., Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together. Learn more about what we do in this video!Our collaborative spirit has helped us become an award-winning FinTech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by Inc., the Webby Awards, Benzinga FinTech Awards, FinTech Breakthrough Awards, Top Workplaces USA, Great Places to Work, and EY Entrepreneur of the Year, Heartland, among others. Learn more about our culture, approach, technology, and people here: Branch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Must be currently authorized to work in the USA without sponsorship or transfer.No third-parties, please.View how Branch collects your personal data here.Originally posted on Himalayas

DescriptionDragonfli Group is a cybersecurity and IT consulting firm providing services to federal agencies and Fortune 100 enterprises. Headquartered in Washington, DC, Dragonfli supports clients in securing mission-critical systems across on-site, hybrid, and fully remote environments.Dragonfli Group is seeking a Technical Writer to support a multi-year business continuity, emergency management, and cybersecurity engagement for a large commercial enterprise. In this role, you will work closely with subject matter experts, planners, emergency managers, and project teams to develop, edit, format, and maintain continuity plans, emergency operations documentation, cybersecurity and physical security materials, and incident response documentation. You will transform complex technical and regulatory input into clear, accurate, and actionable deliverables, including plans, procedures, job aids, exercise products, After-Action Reports, and executive-level briefings that support operational readiness, regulatory compliance, and organizational resilience.This posting spans the full career spectrum, from early-career technical writers (approximately zero to three years of experience) through senior-level professionals (five or more years of experience). Level of responsibility and compensation will be commensurate with the candidate's demonstrated experience.This is a contract position involving a large commercial enterprise in the energy sector. Candidates with previous consulting or contracting experience are preferred. U.S. Citizenship or Permanent Residency is required. If hired, all work related to this role must be performed within the continental U.S.Job Responsibilities: Develop, edit, format, and maintain business continuity plans (BCPs/BCRPs), business impact analyses, and related continuity documentation Draft and maintain emergency operations plans, incident response plans, and mutual aid agreement documentation Produce cybersecurity and physical security job aids, post orders, policies, and procedural documentation Author After-Action Reports and other exercise products following industry-standard exercise documentation practices Translate input from subject matter experts, planners, and emergency managers into clear, accurate, and actionable written materials Prepare executive-level summaries and briefing materials derived from technical source content Maintain document version control, formatting standards, and consistency across a large body of deliverables Collaborate with cross-functional project teams to meet documentation timelines and quality standards RequirementsMust-Have: Relevant technical writing experience aligned to this posting's experience bands (this posting spans up to three years for early-career candidates through five or more years for senior-level candidates) Demonstrated ability to translate subject matter expert and technical input into clear plans, procedures, and job aids Experience producing After-Action Reports or similar exercise documentation Strong command of Microsoft Office and other standard document-production tools U.S. Citizenship or Permanent Residency Ability to work within the continental U.S. for the duration of the engagement Preferred: Prior experience documenting business continuity, emergency management, cybersecurity, or physical security content Prior utility, critical-infrastructure, or energy-sector experience Familiarity with HSEEP-style After-Action Report formatting and exercise documentation conventions Prior consulting or contracting background Skill(s)Technical Skills: Technical writing and editing Document formatting and version control After-Action Report and exercise-product authoring Plan, procedure, and job-aid development Familiarity with business continuity, emergency management, cybersecurity, and physical-security terminology Proficiency with Microsoft Office (Word, Excel, PowerPoint, Visio or equivalent) Soft Skills: Collaboration with subject matter experts across multiple disciplines Ability to simplify complex technical material for executive audiences Strong attention to detail Self-directed time management across multiple concurrent deliverables BenefitsMedical — Multiple POS health plan options including an HSA-compatible planDental — PPO coverage for preventive, basic, and major servicesVision — Annual exam, frames, lenses, and contact lens allowance401(k) — Employer match up to 5% of eligible compensationLong-Term Disability — 100% employer-paid coverage at 50% of pre-disability earningsLife Insurance & AD&D — 100% employer-paid coverage valued at $10,000 eachPTO — 15–25 days annually based on tenurePaid Federal Holidays — All 11 federal holidays observedTravelPeriodic travel (e.g., quarterly) to the central United States. Originally posted on Himalayas

Job SummaryTechnical Writer/Editor, SeniorLocation: Remote, with occasional travel as requiredClearance: Ability to obtain and maintain a VA Tier 1 / Public Trust background investigationEmployment Type: Full time, contingent on contract awardPosition SummaryThe Technical Writer/Editor, Senior develops and maintains the documentation that supports the program's informatics work across VHA. This includes standard operating procedures, user and support guides, training and upskilling materials, workflow documentation, knowledge base content, briefing materials, reports, and deliverables submitted to the government.The role sits inside a SAFe Agile delivery environment supporting the Oracle Health Federal electronic health record. Documentation is produced and revised on a release and Planning Interval cadence, alongside informaticists, program analysts, and clinical subject matter experts. Source material arrives in raw form, and this person is expected to gather it, structure it, and turn it into clear, accurate, audience-appropriate content without extensive rework by the technical staff who supplied it.Primary Responsibilities Write, edit, and maintain standard operating procedures, user and support guides, training and upskilling materials, configuration and workflow documentation, reports, and program deliverables. Gather, analyze, and compose technical information from subject matter experts, system documentation, meeting notes, and program artifacts. Edit functional descriptions, system specifications, special reports, and other customer deliverables for accuracy, clarity, consistency, and compliance with applicable style and formatting standards. Translate technical and clinical content into clear, readable material usable by both technical and non-technical audiences, including frontline clinical staff. Conduct research to confirm correct technical and clinical terminology and maintain terminology consistency across the documentation set. Maintain version control, document libraries, knowledge base content, templates, and style guidance so that content stays current as systems and workflows change. Participate in Agile ceremonies, including Planning Interval planning, and manage documentation work as part of team commitments. Track deliverable due dates and review cycles, and coordinate stakeholder and government reviews through to final acceptance. Support executive and program level communications products, including briefing decks, summaries, and status reporting. Provide quality review and editorial support to other writers and program staff as needed. Minimum Qualifications Bachelor's degree (BA/BS). Eight (8) years of professional technical writing and editing experience. Strong experience with computer-based systems and technical documentation. Demonstrated understanding of medical and healthcare industry terminology. Demonstrated ability to produce user manuals, training materials, installation guides, proposals, and reports from technical source material. Experience editing functional descriptions, system specifications, and formal customer deliverables. Ability to obtain and maintain the required VA background investigation. Desired Qualifications Experience supporting VA, VHA, DoD, or other federal health programs. Documentation experience on an electronic health record implementation, deployment, or optimization effort. Experience working in a SAFe or other Agile delivery environment, including writing to a sprint or release cadence. Experience producing government contract deliverables and working to a Performance Work Statement or deliverable schedule. Proficiency with Microsoft 365, SharePoint, Microsoft Teams, Visio, and Agile tracking tools such as Jira or Azure DevOps. Experience developing or maintaining style guides, templates, and documentation standards for a large program. Core Competencies Clear, concise writing for mixed technical and non-technical audiences. Strong editorial judgment and attention to detail. Ability to elicit information from busy subject matter experts and drive documents to completion. Organization and follow-through across multiple concurrent deliverables and deadlines. Comfort working independently in a distributed, fast-moving program environment. About Aptive About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.EEO StatementAptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.Originally posted on Himalayas