AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.TECHNICAL TRAINING SPECIALIST (STARLINK)A Technical Training Specialist is driven by the fundamental belief that education and knowledge are power, but a SpaceX Technical Training Specialist combines that belief with a strong sense of urgency, creativity, and resourcefulness and thrives on opportunities for hands-on application. The ideal candidate brings applicable industry experience to the table and will be armed with strong communication skills and an innovative problem-solving ability. They must be able to thrive in a hands-on environment and will spend time in the office, on the factory floor, and in the classroom.ResponsibilitiesDevelop and deliver training instructions using manufacturing planning-based applicationsSteer the introduction of all forms of training documentation used by production and engineering for on-the-job trainingLead implementation of qualification-based authority training initiatives to accomplish training & certification verificationLead new course & new course content development, including the ability to build new training courses that align with engineering specificationsEnsure new/underdeveloped process skills are identified proactively and training is delivered where increased skill proficiency will measurably reduce riskCreate course materials, such as PowerPoints, student handouts, and tests for instructor-led programs with student assessments. This includes maintaining/revising existing materialLead training modules (classroom and online) for SpaceX personnel on a variety of technical topicsDevelop process specifications and research on new technologiesEngage production management, engineering, quality, and subject matter experts to gather required technical information on complex manufacturing processes and technologiesMonitor human error trends as a result of training to assess training impacts and provide solutions to demonstrate a downward trendOnboard Starlink Production Associate New Hires. Set up their initial training and familiarize them with the Starlink user terminal production linesMaintain training documents and SOP’s within the Personnel Qualifications systemsBasic QualificationsHigh school diploma or equivalency certificateMinimum of 5 years of hands-on experience in a manufacturing planning environment2+ years of work experience and increasing responsibility in training coordination, project coordination, and/or learning and developmentPreferred Skills And ExperienceProficiency with Enterprise Resource Planning (ERP) softwareTraining experience within a manufacturing environmentSkills to independently analyze, review, and research manufacturing processes and applicable standardsExperience with video editing and online training module developmentExcellent oral and written training/communication skillsAbility to demonstrate an in-depth understanding of manufacturing processes and machine operationDemonstrated experience as a team-oriented self-starter, eager to meet and exceed objectives, with the ability to handle a multi-project environmentAbility to read engineering drawings and electrical schematicsExperience with computer-based learning management systemsExperience with design tools commonly used in a learning creation environment (MS PowerPoint, Adobe Photoshop/Illustrator, Adobe Captivate, Articulate Storyline)Ability to clearly and effectively communicate in both written and oral formatsOpen collaborative style; ability to work both in a team environment and autonomously with minimal supervision or directionAbility to communicate professionally with all levels of managementAdditional RequirementsThis role is located in Bastrop, TX and will require you to be onsite. Remote work will not be consideredPosition may require extended hours and/or weekend workItar RequirementsTo conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Aviation and Aerospace Component Manufacturing

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job DescriptionOn behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps.Pitt EDGE is the University of Pittsburgh’s central hub for digital education, housed within the Office of the Provost. This inaugural Center advances the University’s strategic vision for online, hybrid, and continuing education by partnering with Pitt’s 16 schools to expand access and improve quality for diverse learners. Pitt EDGE supports the full lifecycle of digital learning through services such as instructional design, technology integration, market analysis, academic planning, recruitment, and quality assurance.This position's primary client will be the University of Pittsburgh's School of Computing and Information.Master's degree in instructional design or related field, and 3-5 years of relevant professional experience.Experience and proficiency designing courses in Coursera is required. Please clearly indicate this experience in your resume and/or cover letter.Experience utilizing AI for instructional design and assessment is highly desirable. Experience with HTML/coding, Jupyter Notebook also highly desirable.Please note: candidates will be required to provide a portfolio. Candidates may include a link to an online portfolio in their resume or they may include this as a "media sample" attachment along with their application.Job SummaryConsult with educators on the design, development, and delivery of moderately complex instructional materials and the integration of instructional technologies.Essential FunctionsConsults with faculty and subject matter experts to design, develop, and enhance instructional materials and strategically integrate instructional technologies for online and hybrid courses and programs.Collaborates with internal and external stakeholders to ensure online and hybrid programs align with institutional priorities, school requirements, accreditation expectations, and national standards.Evaluates instructional and learner needs to identify, develop, and align appropriate learning goals, outcomes, and objectives for online and hybrid delivery modalities.Develops and revises curricula for online and hybrid instructional programs, integrating course content and learning activities through appropriate instructional technologies, LMS tools, and AI-enabled assessment solutions.Builds and maintains online and hybrid courses within the Learning Management System (Coursera), ensuring compliance with ADA digital accessibility standards, copyright regulations, and recognized quality standards for online education.Designs, develops, and edits instructional content, including text-based materials, videos, multimedia resources, interactive learning objects, and other digital assets that support learner engagement and success.Analyzes learning data and learner analytics to assess instructional effectiveness, evaluate learning outcomes, identify areas for improvement, and recommend evidence-based enhancements to courses and programs.Designs and delivers faculty and staff training programs focused on online and hybrid pedagogy, instructional design best practices, educational technologies, and emerging digital learning innovations.Applies quality assurance and continuous improvement practices to ensure online and hybrid courses meet institutional benchmarks and enhance the overall learner experience.Provides instructional design expertise and project support throughout the course development lifecycle, from consultation and planning through implementation, evaluation, and revision.Physical EffortMust be able to sit for prolonged periods of time and work with computing technology. This position involves extensive screen time.The University of Pittsburgh is an equal opportunity employer / disability / veteran.Assignment Category Full-time regularJob Classification Staff.Online Instructional Designer IIJob Family Academic & Student ServicesJob Sub-Family Instructional and Classroom SupportCampus PittsburghMinimum Education Level Required Master's DegreeMinimum Years of Experience Required 3Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.Work Schedule Monday- Friday, 8:30 a.m. - 5:00 p.m.Work Arrangement Remote: Teams working from different locations (off-campus).Hiring Range TBD Based Upon QualificationsRelocation Offered NoVisa Sponsorship Provided NoBackground Check For position finalists, employment with the University will require successful completion of a background checkChild Protection Clearances Not ApplicableRequired Documents Resume, Cover Letter, Media SampleOptional Documents Not ApplicableAuto req ID481755BRMinimum Education RequiredMastersRequired Experience3 yearsCity*PittsburghState*PennsylvaniaJob_CategoryEducational ServicesJob CodeEducation Educational and Training ServicesAffiliate SponsorPitt Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Armed Forces

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CSFE Instructional Designer based in the United States.The CSFE Instructional Designer will create and develop effective training solutions supporting critical government and defense missions.This senior-level role focuses on designing instructional approaches, interactive courseware, assessments, and technology-enabled learning experiences.You will analyze training requirements and translate them into clear objectives, instructionally sound materials, and evaluation methods.The position offers the opportunity to collaborate closely with subject matter experts to ensure technical accuracy and mission relevance.You will contribute to Navy training and curriculum development while supporting course updates, test development, and production workflows.The role combines instructional design expertise with modern digital tools, including Microsoft Office 365 and specialized training authoring platforms.This is a fully remote opportunity offering meaningful mission impact, professional growth, and a flexible work environment.AccountabilitiesDesign and develop instructional approaches, interactive courseware, and training solutions that meet established learning requirements.Analyze training and media requirements to determine appropriate instructional strategies and delivery methods.Develop learning objectives, assessment and test methods, instructional materials, and evaluation plans.Ensure the integrity and consistency of task analyses, training requirements, training hierarchies, instructional content, and evaluation approaches.Design and develop computer-based training, web-based training, and other technology-enabled learning solutions.Create flow diagrams, storyboards, lessons, and other instructional design materials across multiple delivery formats.Collaborate with subject matter experts to validate the technical accuracy, relevance, and quality of training content.Support individual production activities, including test development, course updates, and workflow development using Microsoft Office 365 applications.Use CPM/LOM or other designated NETC authoring tools as required.Contribute to Navy training and curriculum development initiatives supporting the Center for Seabees and Facilities Engineering.RequirementsBachelor’s degree in education or a related field.8+ years of relevant instructional design, instructional development, curriculum development, or related experience.Demonstrated experience designing and developing Navy training or curriculum.Strong knowledge of Microsoft Office 365 and the ability to leverage digital tools to support instructional development and production workflows.Experience developing courseware, computer-based training, web-based training, storyboards, assessments, and other instructional materials.Strong written and verbal communication skills, with the ability to communicate effectively with subject matter experts and other stakeholders.Strong analytical and organizational skills, with the ability to translate complex training requirements into effective learning solutions.U.S. citizenship required.Ability to successfully complete a qualifying background investigation to meet eligibility requirements for an IT Level II Common Access Card (CAC).Ability to work effectively in a fully remote environment while managing multiple instructional development priorities.Travel is expected to be less than 10%.BenefitsCompetitive salary range of approximately $73,965–$92,000, depending on experience, geographic location, and applicable contractual requirements.Comprehensive medical plan options, including plans with Health Savings Accounts.Dental and vision insurance options.401(k) retirement plan with company matching and pre- and post-tax contribution options.Flexible work arrangements and a full-flex work week where applicable.Approximately 15 days of paid leave per calendar year for eligible new employees, subject to prorating based on hire date.10 paid holidays annually.Paid parental, military, bereavement, jury duty, sick, and personal leave options.Up to 160 hours of paid family leave over a rolling 12-month period for eligible employees.Short- and long-term disability coverage.Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance options.Access to career development resources, learning opportunities, and internal mobility support.Fully remote work environment with a strong focus on flexibility, professional growth, and work-life balance.How Jobgether WorksWe use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Education and Training Industries Internet Marketplace Platforms

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There's another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh Vision. Real Impact. Come build it with us. Job DescriptionFreshworks is looking for a Technical Curriculum Developer to join our growing Revenue Enablement team. In this role, you'll create engaging technical learning experiences for our Solution Engineers, Professional Services teams, Channel Partners, and other customer-facing technical teams to confidently position, demonstrate, and implement Freshworks solutions. You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable, application-focused learning experiences. Whether you're designing technical certifications, interactive eLearning, hands-on learning activities, demo guides, or technical playbooks, your work will directly improve technical readiness and customer outcomes. What You'll DoDesign engaging technical learning experiences including eLearning, certifications, simulations, job aids, and learning paths for Solution Engineers, Professional Services, Channel Partners, and other technical customer-facing teams. Partner with Product, Solution Engineering, Professional Services, Product Marketing, and SMEs to translate complex technical concepts into practical, scalable learning. Build technical certifications, readiness programs, and assessments that prepare teams to confidently position, demo, and implement Freshworks solutions. Develop technical enablement assets such as demo guides, playbooks, reference materials, and competitive enablement content. Create modern digital learning experiences using tools like Articulate 360 (Storyline & Rise), multimedia, and interactive learning techniques. Measure learning effectiveness through assessments, learner feedback, and business outcomes, continuously improving programs based on data. Qualifications5-8 years designing technical learning curriculum, or enablement programs in a SaaS or technology companyExperience creating learning for technical customer-facing audiences such as Solution Engineering, Professional Services, Customer Success, Partner Enablement, or Customer EducationAbility to translate complex technical concepts into engaging digital learning experiences Experience developing eLearning using Articulate 360 (Storyline & Rise) or similar authoring tools Strong instructional design, technical writing, and stakeholder management skillsFamiliarity with SaaS platforms, integrations, APIs, or enterprise softwareExperience designing technical certifications or assessments is a plus Experience with AI-powered learning tools or content creation is a plusAdditional InformationThis is a hybrid role with in-office expectations of 3 days/week (Tuesday - Thursday) from our San Mateo, CA headquarters. The annual base salary range for this position is $115,000 - $150,000 USD. This role is also eligible for a target bonus.Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available. Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Other Industries IT Services and IT Consulting

General Description / Primary PurposeThe Instructional Designer in the Office of Teaching and Learning collaborates with faculty and other subject matter experts to design, develop, and improve effective, engaging, accessible, and technology-enhanced learning experiences. The position supports the design and delivery of online courses and contributes to faculty development and institutional course-quality initiatives. This is an on-campus position.Job Function Consult with faculty on course and program design, instructional strategies, assessment, student engagement, accessibility, and the effective use of instructional technologies.```{=html}``` Apply learning theory, instructional design models, accessibility standards, and research-informed practices to the development and improvement of online, hybrid, and technology-enhanced courses.```{=html}``` Guide faculty through course-development and revision processes, including organizing content, aligning learning outcomes with activities and assessments, and creating clear and consistent learning experiences.```{=html}``` Review courses using university-approved quality standards and rubrics and provide actionable recommendations.```{=html}``` Develop instructional materials, templates, guides, and other faculty resources.```{=html}``` Design and facilitate consultations, workshops, and faculty development programs on course design, teaching, accessibility, course quality, and instructional technology.```{=html}``` Collaborate with OTL colleagues and campus partners on teaching and learning initiatives. Maintain current knowledge of emerging practices and technologies relevant to higher education and evaluate their appropriate use.```{=html}``` Interprets and applies university policies, standards, and procedures and recommends revisions to practices and procedures as appropriate.```{=html}``` Contributes to the development, implementation, assessment, and continuous improvement of OTL programs, resources, procedures, and course-quality initiatives.```{=html}``` Utilizes university systems to support assigned functions, including access to student and faculty information, and maintains confidentiality in accordance with institutional polices and applicable laws.Marginal Functions Other duties as assigned.```{=html}``` During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence.[]{style="color: #000000; background: transparent; margin: 0px; padding: 0px; font-size: inherit; font-family: inherit; font-weight: inherit; font-stretch: inherit; font-style: inherit; font-variant: inherit; border: 0px; line-height: inherit; background: transparent; marg"} Show more Show less Seniority level Entry level Employment type Full-time Job function Education and Training Industries Higher Education

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Chartbeat Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we're shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.Our mission is to help customers grow valuable media brands with their content. Join our diverse group of focused, hardworking professionals who are passionate about doing work that's challenging and fun — and who strive to maintain a healthy work/life balance.About the RoleChartbeat, Inc. is the parent company of Chartbeat, Tubular Labs, FatTail, and Lineup Systems. Together, we're shaping the future of media strategy and revenue. Trusted by the world's top media brands, Chartbeat, Inc. combines analytics that power smarter audience strategies with revenue solutions that simplify ad operations and accelerate monetization.As part of our OMS product portfolio, Lineup and FatTail provide media owners with an end-to-end order management solution built for ad sales teams across news, digital, streaming, B2B, OOH and other segments.We're hiring a Content Strategist to turn deep product and market expertise into content that reaches buyers directly and drives demand for Lineup and FatTail. You'll work alongside our other Product Marketing Manager, who owns internal enablement: positioning, messaging, sales materials. You'll take that same product and market knowledge and shape it into content built for buyers: articles, reports, POVs, case studies, and more. You'll also serve as the product subject matter expert for our Content Marketing team on Lineup and FatTail, shaping their content strategy and planning from the earliest stages.Key ResponsibilitiesContent strategy and ideationIdentify content angles that differentiate Lineup and FatTail in a crowded, relationship-driven market, grounded in competitive intelligence, customer research, and product knowledge.Advise Content Marketing on what's worth making and why, ahead of their planning cycles, so domain expertise shapes the brief from the start.Content creationWrite and structure long-form, client-facing assets: articles, reports, POVs, case studies, video scripts, event presentations.Use AI tools to accelerate drafting and partner with a writer for polish when helpful. Subject matter expertiseServe as the go-to product and market expert on Lineup and FatTail for Content Marketing.Stay aligned with the internal enablement PMM to keep external content and internal sales narrative consistent. Handoff and collaborationDeliver finished or near-finished assets to Marketing for distribution (social, email, promotion) and to Design for visual polish.Work cross-functionally and move things forward independently.Qualifications5+ years experience Strong storytelling instincts. You can look at a messy, technical landscape and find the angle that makes someone care.Comfortable writing and shipping content yourself, using AI tools or a writer for cleanup, and confident originating your own ideas.Deep familiarity with the ad tech or media operations landscape: direct experience at an OMS or ad tech vendor, in ad ops or ad sales operations at a media company or publisher, or covering ad tech as a journalist or analyst, or similar.Track record working cross-functionally with marketing, content, and product teams.BenefitsComprehensive Health, Dental, and Vision Insurance401K with company match (100% of the first 3% and 50% of the next 2%) Fully Paid Parental Leave - 18 weeks for birthing parents, 12 weeks for non-birthing parentsPhone and internet stipendWellness, learning, and coworking reimbursementsFlexible work hoursUnlimited PTO11 paid holidays and December holiday closureAnnual In-Person EventThe compensation range for this position is between $90,000-$115,000 (Salary is negotiable and will be tailored to your experience, skills, and the value you bring to the role.)Diversity, Equity, and Inclusion Statement At Chartbeat we strive to create and continually grow as a company where all employees are able to be their authentic selves. We are committed to recruiting, hiring, and retaining employees from different backgrounds, viewpoints, and experiences. Our strength is our diversity and we are dedicated to continuously reflect upon, and evolve our efforts to maintain a diverse, equitable and inclusive ecosystem.Equal Opportunity Employment StatementChartbeat is an Equal Opportunity Employer and does not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.Chartbeat's CCPA disclosure notice can be found here. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Internet

Active Opportunity Track: This position maps directly to the Technical Writer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Job SummaryThe Senior Manager, Conversational Customer Engagement will help build and lead a team of designers responsible for creating the next generation of user-centered, conversational voice user experiences for Walgreens customers, patients, and prescribers by gathering business and end user requirements; defining the information architecture; writing natural-sounding dialogs; conducting usability testing; anticipating user responses and providing input for grammar generation; coaching voice actors to make sure they deliver the prompts as intended; assisting in testing to ensure the application is functioning as designed; and taking a leadership role in the organization when it comes to promoting and communicating user centered design and best practices.Responsible for planning, leading, organizing and motivating the Conversation Customer Engagement team. Improve technology delivery, intake consistency, and increase alignment. Tracks key KPIs and drives ongoing performance improvement. Manages large scale omni-channel customer service experience. The current focus is on platform consolidation, personalized self-service automation (particularly in voice, chat, SMS and social channels), seamless transitions from self-service to customer service.Works primarily with Cloud COE support teams, interfacing with Product teams, Project teams, and across functional areas to implement strategies and ensure offerings are defined to maximize profitability.Champion the customer service experience and platform capabilities across the enterprise, creating partnerships with other lines of business and delivery teams to deliver solutions. Evaluates and adjusts strategies to respond to competition. Ensures customer needs and requirements are represented. Contributes to the general business planning regarding technology and systems required to maintain Walgreens operations and competitiveness.Job ResponsibilitiesWork collaboratively with IVR developers to create user-centered voice interactionsUse research, data, and analytics to inform and continuously improve IVR, voice applications and products, member experience, and drive customer loyalty.Advocate for voice-based technology and solutions across the organizationDefine and promote user-centered design best practices across all lines of businessConduct discovery and context gathering exercisesCreate high level information architecture, sample caller experiences.Analyze performance and generate recommendations for optimizationRefine experiences based on usability findings and post-deployment analysis and tuningContinuously evaluates best practices, methodology and tools and seeks to improve deliverables in order to maintain alignment with business needs.Lead user-centered design and continuous improvement efforts to define, design and deliver large scale omni-channel customer service experienceDefine platform strategy and technology roadmap for enterprise-grade customer service experience including components such as voice platform for IVR, language technology automation across channels, CTI / queuing and routing.Work with internal stakeholders to generate business justification for customer service experience initiatives and necessary platform investment.Provide thought leadership around the evolution of customer service experience, frequently providing the enterprise with insights, analysis and recommendations on what s next and where relevant technologies are headed.Plan, develop and manage large departmental expense and capital budgets.Develop and mentor staff through on-boarding, open communication and training and development opportunities.Manage vendor relationships on behalf of the enterprise to deliver solutions in a cost-effective manner.About Walgreens :Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.Basic QualificationsBachelor’s degree and at least 4 years of experience in Computer Science, Human Computer Interaction, Linguistics, Cognitive Science, Psychology, or demonstrable industry or high School/GED and at least 7 years of experience in Computer Science, Human Computer Interaction, Linguistics, Cognitive Science, Psychology, or demonstrable industry.BA/BS and at least 4 years or High School/GED and at least 7 years creating voice user experiences for large enterprise.Experience with defining information architecture for caller experiencesExperience with call flow and conversational dialog design for speech recognition interfacesExperience with voice persona design based on contextual research, demographics, and enterprise branding initiativesExperience with usability prototyping/testing, particularly “Wizard of Oz” methodExperience developing and delivering presentations to various audience levels within the organizationExperience with planning, organizing, and managing resources to bring about the successful completion of specific project goals and objectivesExperience with Microsoft Office SuiteAt least 2 years of experience contributing to financial decisions in the workplace.At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership.Willing to travel up to 20% of the time for business purposes (within state and out of state).Preferred QualificationsM.S. or Ph.D. in Computer Science, Human Computer Interaction, Linguistics, Cognitive Science, Psychology, or demonstrable industry experience.Fluency or near-fluency in SpanishExperience with speech recognition, voice biometrics, and speech synthesis softwareRetail and/or healthcare industry experience preferred.We will consider employment of qualified applicants with arrest and conviction records.The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefitsSalary Range: $115400 - $196200 / Salaried Show more Show less Seniority level Not Applicable Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Retail Pharmacies

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Aquent is proud to partner with a globally recognized technology leader, a pioneer in innovation dedicated to shaping the future of consumer electronics. This organization is at the forefront of developing groundbreaking hardware that seamlessly integrates into daily life, enhancing user experiences worldwide. This is an exceptional opportunity to join a specialized unit within this leading technology company, where your words will be the bridge between innovative technology and eager consumers. You will make a tangible impact, owning the messaging framework, microcopy, and narrative flows across diverse retail environments, shaping how millions experience next-generation devices and ensuring every interaction is clear, compelling, and memorable.Are you a wordsmith with a passion for technology and a knack for creating captivating user experiences? We are seeking a dynamic creative professional to step into a pivotal role, collaborating closely with design experts to transform complex product functionalities into intuitive, high-impact retail narratives. In this role, you won’t just write copy; you’ll sculpt the very first impression consumers have of cutting-edge devices, ensuring every interaction is clear, compelling, and unforgettable. Your expertise will directly influence how next-generation technology is perceived and adopted globally, making a significant mark on the consumer electronics landscape.Your Impact And ResponsibilitiesDraft clear, punchy on-screen microcopy and key narrative hooks designed for fast consumer comprehension in high-traffic retail environments.Write seamless copy strings for step-by-step interactive feature walkthroughs (highlighting camera features, AI assistance, battery performance, etc.).Maintain consistent tone and voice across interactive digital screens, companion display cards, and physical point-of-sale (POS) signage.Build copy frameworks optimized for international translation, regional adaptations, and global retail deployment.What You’ll Bring5+ years of experience in UX writing, interactive retail copywriting, or consumer tech marketing.Proven track record of simplifying complex hardware/software features into concise, consumer-friendly messaging.Experience collaborating directly with UX/UI designers, motion designers, and cross-functional agency teams.Advanced proficiency in a leading design collaboration tool for microcopy integration and layout review.Working knowledge of a standard creative suite (Illustrator, Photoshop, InDesign, Acrobat) to review and update production-ready files.Expertise in standard office productivity suites for messaging decks, review loops, and framework deliverables.About Aquent TalentAquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.Client DescriptionAquent Studios is a global creative studio that delivers scale, speed and efficiency to the world’s most recognized brands. We create the work that matters the most to them—work that has a real impact on their business. As an Aquent Studio team member, you’ll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!Other RequirementsAquent Studios is a global creative studio that delivers scale, speed and efficiency to the world’s most recognized brands. We create the work that matters the most to them—work that has a real impact on their business. As an Aquent Studio team member, you’ll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place! Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Writing/Editing and Art/Creative Industries Staffing and Recruiting

Additional InformationJob Number26105992Job CategorySales & MarketingLocation7750 Wisconsin Ave, Bethesda, Maryland, United States, 20814 VIEW ON MAPScheduleFull TimeLocated Remotely?YPosition Type ManagementPay Range: $57.21-$90.86 per hourExpiration Date: 09/04/2026This is a temporary position.The assignment duration is through October 9, 2027.Job SummaryThe FLEX Director, Digital UX Writing is responsible for English-language copy for all web, app and email products comprising the Marriott Bonvoy Digital customer journey, partnering closely with UX designers, product owners, and technology leads to ensure that copy is consistent, aligned to brand standards, goal-oriented, high-quality, and effective.The FLEX Director, Digital UX Writing is expected to contribute fresh and innovative concepts in support of continual improvement.CANDIDATE PROFILERequiredEducation and Experience8+ years of relevant experience in digital copy Bachelor’s degree or equivalent work experience Proficient in general usability and transactional design best practices Experience with major, large-scale global digital apps, websites, or other digital products, ideally within the hospitality, travel, or consumer finance industry Proven experience delivering high quality, customer-facing copyAbility to communicate clearly, professionally, and effectively with business stakeholdersAbility to combine deep expertise in UX copy best practices with a strong understanding of business objectives to deliver thoughtful and balanced copy solutions Prior experience proactively managing tasks and prioritize workload to consistently meet deadlines in a fast-paced environment Maintain a well-organized workflow, including design assets, documentation, and project timelines to facilitate effective collaboration PreferredPromote copy best practices drawn from a variety of disciplines (within and beyond hospitality) Understand how to work effectively within a comprehensive design systemDemonstrate self-confidence, energy, and enthusiasmPossess strong presentation and communication skills, with an ability to articulate the rationale for specific copy decisionsHave an ability to continuously iterate on copy based on stakeholder and user feedbackExperience directing Digital content strategy/design is a plusExperience shaping the narrative direction of brand identity is a plusExperience with content governance is a plusExperience with Agile development methodologies and managing work through Jira is a plusCORE WORK ACTIVITIESCreate, validate, and maintain customer-facing copy supporting the core Marriott Bonvoy Digital customer journey including narrative and descriptive content, labels, forms, instructions, system messages, emails, and some marketing and merchandising contentUse a consistent, contextually appropriate copy voice aligned with the latest Marriott Bonvoy and Marriot hotel brand standardsDefine the copy intake, creation, and review process within the Digital UX teamMaintain and document Digital UX copy guidelines including terminology alignment and naming conventions across Digital productsDemonstrating and Applying Discipline Knowledge Deeply familiar with brand standards for Marriott Bonvoy and all hotel brandsMaintains awareness of existing copy across experienceMaintains awareness of ADA compliance requirements Maintains awareness of legal compliance requirementsWorks within the constraints and opportunities of the Marriott Digital Design System component libraryWorks within character limit constraintsUses AI tools transparently as appropriate to brainstorm, generate bulk copy, or otherwise make efficient use of time Is familiar with translation process and supports as neededEnsures a quality experience on live digital products by participating in the user acceptance testing process Grounds copy solutions in research and dataManaging Work, Projects, and Policies Works closely with UX designers, product owners, and stakeholders to understand copy context and requirements Collaborates with content strategists and/or copywriters external to product team as neededManages product team and stakeholder reviews of copy, iterating based on feedback in a timely mannerPerforms QA on copy during build process, communicating, prioritizing, and validating updatesWorks in Figma to place and update copy in designsManages tasks in Jira in alignment with team processesParticipates in Digital team and Digital UX meetings and eventsProvides accurate estimates to inform project plansConsistently meets deadlines once agreed upon Reports impediments to completing work and meeting deadlines Successfully manages multiple assignments at onceCommunicates in a timely and appropriate mannerAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Hospitality