AI & LLM Technical Documentation Jobs

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

TTA is seeking an experienced Instructional Designer to support the modernization of a Line Technician Apprenticeship Program. The consultant will work within established processes, templates, and existing course structures to update legacy materials, develop new learning assets, and prepare content for deployment in Cornerstone.Technical SMEs have already updated much of the underlying content, so the primary focus will be translating that content into polished eLearning, classroom materials, assessments, job aids, graphics, photography, and video.Key Responsibilities• Develop and update eLearning, classroom materials, assessments, job aids, graphics, and video.• Translate technical SME content into effective learning materials.• Develop eLearning using Articulate Storyline and Rise.• Edit video using Camtasia and support field-based photography/video as needed.• Collaborate directly with technical SMEs, trainers, apprentices, and field employees.• Prepare content for deployment in Cornerstone.• Work within established templates and standards while incorporating stakeholder feedback.Qualifications & SkillsMust-Haves:• Strong instructional design experience and ability to work independently after onboarding.• Strong Articulate 360 skills, including Storyline and Rise.• eLearning development and Camtasia video editing experience.• Ability to translate technical SME content into effective learning.• Experience creating job aids and user documentation.• Strong Microsoft Word and PowerPoint skills.• Comfortable working directly with technical SMEs, trainers, and field employees.• Strong interpersonal skills and ability to build credibility with a practical, field-based trades audience.• Comfortable with iterative/agile development and established templates and processes.• Own computer capable of performing the work.Nice-to-Haves:• Located in or near Madison, Wisconsin.• Utility, energy, electrical, line technician, skilled trades, or apprenticeship-program experience.• Technical/field photography or video experience.• Experience with Cornerstone, SCORM Cloud, Insta360, Adobe Creative Cloud, Canva, ElevenLabs, Snagit, or TechSmith Audiate.Details• Audience: Line technician apprentices and other field/trades employees• Format: Hybrid• Location: Strong preference for someone in or near Madison, Wisconsin who can work onsite approximately once per week• Remote: Remote candidates may be considered if the right local candidate is not identified• Ideal Start: Approximately one week before September 10, 2026• Key Transition Dates: September 10, 11, and 14• Immediate Priority: Complete 300-series apprenticeship content for a November apprentice class• Duration: Initially through the end of 2026• Hours: Approximately 40 hours per week preferred• Next Major Apprentice Milestone: May 2027• Required software licenses can be provided if needed. Show more Show less Seniority level Not Applicable Employment type Contract Job function Consulting Industries Oil and Gas, Utilities, and Electric Power Generation

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:Sales Enablement Leader, Energy Industries__Your Role And ResponsibilitiesIn this role, you will have the opportunity to design and build the learning experiences that form the foundation of the Energy Industries Academy. Each day, you will work closely with Subject Matter Experts (SMEs), Sales Enablement, Product Groups, and business stakeholders to transform expert knowledge into engaging, scalable, and measurable learning solutions. You will also showcase your expertise by creating role-based learning pathways, certification programmes, and digital learning content that accelerate capability development and business performance across Energy Industries.The work model for the role is: hybridGlobal Opportunity – Open to Candidates Worldwide*While this job posting may display only a limited number of locations, we welcome applications from qualified candidates globally. If you believe your skills and experience are matching this role, we encourage you to apply regardless of your current location.This position does not require and support relocation. The successful candidate will be employed and hosted through their current ABB location or the nearest suitable ABB office.This role is contributing to the Energy Industries Academy, Commercial Excellence & Sales Enablement within Energy Industries (EN). Main stakeholders include SMEs, Sales Enablement teams, Product Groups, business leaders, trainers, HR teams, and Academy learners across global regionsYou will be mainly accountable for:Designing and developing role-based learning pathways, curricula, certification journeys, and learning experiences aligned to business priorities and competency frameworks.Creating engaging learning assets including e-learning modules, videos, learning guides, assessments, facilitator resources, and job aids across digital, virtual, self-paced, and instructor-led formats.Establishing and maintaining Academy design standards, templates, methodologies, and governance processes to ensure consistency, quality, and scalability.Using learner feedback, engagement metrics, and business insights to continuously improve learning effectiveness, certification programmes, and learner experiences across the Academy.Qualifications For The RoleYou have experience in instructional design, learning design, curriculum development, learning & development, or capability development.You are highly skilled in instructional design methodologies, adult learning principles, learning pathway development, and curriculum design.You have proven experience creating engaging digital and blended learning solutions and developing content in partnership with Subject Matter Experts.You are passionate about creating engaging learner experiences and simplifying complex technical or business concepts into scalable learning solutions.You possess strong content authoring, communication, stakeholder management, facilitation, and project management skills.You are innovative around modern learning approaches, AI-enabled content creation, and digital learning technologies, with the ability to build future-ready learning programmes.You are at ease communicating in English. Experience within industrial, engineering, automation, technology, sales, or commercial environments would be advantageousWhat's in it for you? Shape the learning experiences that define the AUEN Academy and support capability development across the business.Collaborate with experts across sales, product, engineering, and business functions to create impactful learning solutions.Influence how knowledge is captured, shared, and scaled across a global organisation.Play a key role in building a world-class Academy that supports onboarding, professional development, certification, and future skills development.More About UsThe Energy Industries Academy is building a scalable learning ecosystem that enables employees to develop the commercial, technical, and professional capabilities required to succeed in a rapidly changing business environment. Through structured learning pathways, certification programmes, modern learning technologies, and expert-led content, the Academy supports onboarding, capability development, performance improvement, and career growth across the organisation.As a Learning Designer, you will play a critical role in transforming knowledge into impactful learning experiences that improve engagement, accelerate development, and create measurable business value. Your work will help establish consistent learning standards, reduce dependency on SME availability, and enable scalable capability development across regions and HUBs.This opportunity is open to candidates in multiple countries, with the final work location determined based on the selected candidate. As compensation may vary by location, we are committed to being transparent throughout the hiring process and will share details of the salary range, variable compensation and benefits package with candidates who progress to the first interview stage for a location in the European Union, covered by the EU Pay Transparency Directive.The final offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.Ready to make an impact?Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe. Show more Show less Seniority level Not Applicable Employment type Full-time Job function Education and Training Industries Appliances, Electrical, and Electronics Manufacturing

Active Opportunity Track: This position maps directly to the Instructional Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from Logical Brands Mary Moyich Mary Moyich HR Director at design LAB, Inc. Logical Brands, Inc. is seeking a Brand Content Strategist to own content strategy across marketing and social for our consumer pet brands. This is not a community management or publishing role. This individual thinks like a brand marketer and a merchant because they understand how pet parents discover, evaluate, and buy, and they build content that earns attention and pulls through to the shelf and the cart. They will operate as a senior individual contributor and the strategic center of gravity for our Socially led marketing planning. Responsibilities include setting the annual brand strategy, owning the master editorial calendar, developing the briefs for our internal content studio for creation, and serving as the primary strategic lead for TikTok Shop.What Will You Do?Brand Strategy : Develop the annual marketing plan with the Brand team and translate that into socially led content strategies for Playology (primary) and other brands that delineate between “Big Bets” and “Base Hits”.Editorial Planning: Own the master editorial calendar across all marketing channels. Prioritize campaigns, product launches, seasonal and category moments, retailer activations, and evergreen programming.Creative Direction: Write creative briefs for our Content Studio to source to internal designers, content creators, freelance talent, and agency partners. Protect brand voice, messaging, and visual storytelling across every channel, creator, and partner.Performance & Insights: Define KPIs and success metrics for organic social and hold the work to them. Translate data into recommendations that change what gets made next, not just what gets reported.Cross-Functional Leadership: Partner closely with Brand Marketing, Brand Equity, and Digital Commerce teams to deliver company goals. Ensure brand content supports key business initiatives across channels — from paid media creative to digital activation to in-store.Agency & Creator Leadership: Provide strategic direction while holding internal partners accountable for execution, quality, and results. Serve as the primary strategic contact for TikTok Shop and influencer agencies.Innovation: Monitor platform updates, creator trends, AI tools, and evolving content formats. Recommend new content series, campaigns, testing frameworks, and social initiatives — and build the test-and-learn discipline to prove them out.How Will You Get It Done?Strategic Ownership: bring a clear point of view on where the brands should play, what the audience actually wants, and how content earns attention in a crowded category, and back it up with a plan and a calendar.Creative Judgment: Hold a high bar for craft and voice; you can look at a cut, a thumbnail, or a hook and say precisely what is working, what is not, and what to change.Platform Fluency: You live in the platforms, not in a deck about the platforms; you know how formats, algorithms, and commerce features behave right now and how that shapes what you brief.Commercial Instinct: Connect marketing decisions to sell-through, launch performance, and revenue, not just engagement; you understand how content fits a pet parent’s path to purchase.Partner Leadership: Guide internal and external partners with clarity and hold them to outcomes without micromanaging the work.Drive & Adaptability: Operate with urgency in a fast-moving environment, managing multiple brands and competing priorities without losing momentum.Our Dream Candidate?5+ years of experience spanning social strategy and consumer brand marketing — candidates with a pure publishing, community management, or coordination background without strategy exposure will not be the right fit.Demonstrated ownership of a social first brand strategy, including audience definition, content pillars, platform strategy, and editorial calendar.Deep, current fluency across TikTok, Instagram, YouTube, and Meta, including how each platform’s formats, distribution, and commerce features actually behave today.Proven track record briefing and directing creative teams with a body of work you can speak to as the strategist behind it.Hands-on experience with creator and influencer programs and social commerce; direct TikTok Shop experience strongly preferred.Track record of connecting social performance to commercial outcomes — launch results, sell-through, or revenue — not just reach and engagement.Demonstrated AI fluency. This doesn’t mean using AI as a replacement for instinct and critical thinking; it does mean understanding how to leverage AI to do more, better.Experience working cross-functionally in a matrixed environment with brand, design, digital commerce, and retail marketing teams.Background in FMCG a must. Genuine affinity for pets and pet parents a plus. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing Industries Consumer Goods

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

For our client, we are seeking a Senior Integrated Content Strategist to join the team of a leader in the Information Technology space. This role will drive continuous improvement initiatives focused on process discipline, productivity gains, and operational consistency. You will partner with operational leaders and project stakeholders to standardize workflows, identify bottlenecks, and improve execution quality. The position offers the opportunity to create measurable efficiency gains and scalable operational improvements within a technology-driven environment.Location: Remote - US based candidates only, no visa sponsorship availableCompensation: $155,400 – $272,000 annuallyResponsibilities Develop comprehensive content strategies in collaboration with campaign managers based on audience insights and business objectives Create detailed content recommendations for various formats and distribution channels tailored to target personas Drive innovation by identifying emerging content trends and new formats for competitive strategies Collaborate cross-functionally with teams to ensure consistent content implementation Champion differentiated messaging and CTAs that resonate with customer needs across all funnel stages Monitor campaign performance data and engagement metrics to provide insights for strategy refinement Support operational excellence by collaborating on workflows, resource allocation, timelines, and budgets Contribute to and maintain content playbooks documenting best practices and learningsQualifications 12+ years of experience in marketing, content strategy/creation, channel strategy, campaign management, or related roles within B2B SaaS or technology Proven success designing and executing multi-channel, persona-driven content strategies that drive measurable business results Experience integrating AI into work processes and decision-making Exceptional leadership and cross-functional influence skills Strong ability to prioritize and execute in a fast-paced environment Expertise in data-driven decision-making and performance analysis Passion for AI, innovation, and experimenting with new tools and ideasBenefits Flexible spending accounts and health plans 401(k) Plan with company match Employee Stock Purchase Plan (ESPP) Matching donations Flexible time away plan and family leave programsOur client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Technology, Information and Media

Why NeuraFlash, Part of Accenture:At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.As a Conversational Design Consultant, you will be responsible for designing compelling contact center experiences and delivering impactful business value to our clients, and their end-users.You'll lead the design workstream within major customer experience transformations, across both the voice and digital channels.As a core participant in our cross-functional project teams, you'll be leading the client engagement on design, and working in partnership with our talented architecture, AI and engineering teams to delight our customers.You will have the opportunity to:Design conversational speech systems, leveraging Agentic AI and Natural Language Understanding systems from AWS and Salesforce, for customer service automationCraft the capabilities, user experience, and persona of automated interactions being delivered across voice, chat, SMS, and email channelsLead requirement gathering, ideation workshops and client design sessionsContribute to enterprise customer engagement strategies, from a design and customer behavior perspectiveIncorporate high-level business goals into actionable, clear, and well-structured experience designs, that can be used by development or implementation teams to create solutions Create client-facing deliverables with a specialized focus on conversational interaction and experienceAnalyse interaction data to identify opportunities for automation where our customers will see the most value, and make data-driven experience improvement recommendationsWork with solution architects, engineers, and QA testers throughout the project lifecycle to validate that the final product achieves the design objectivesSupport customers in the adoption of Amazon Connect automation solutions, ensuring successful interactions for end-users, and positive outcomes for NeuraFlash clientsHelp drive project success criteria and reportingRequired Qualifications:3+ years of experience design, or business analysis work experienceCustomer-facing consulting experienceExperience communicating business and/or technology processes using tools like Lucidchart, Visio, Gliffy, Draw.io, or similarAdaptable to use different design tools as requiredAbility to collaborate within a cross-functional team to create rich end user experiencesComfortable presenting design deliverables to business stakeholdersExperience analysing data to identify user behaviors and make design decisionsWilling and able learner of new technologies (e.g. Amazon Lex, Connect, and Bedrock, Salesforce Einstein and Agentforce, Google Dialogflow)Preferred Skills:Experience building voice user interfaces (VUI) or advanced integrated voice response (IVR) systemsExperience designing conversational flows for text based bots (e.g., web, Facebook Messenger, etc.)Experience designing solutions to support the contact centre or customer service, or a related environmentKnowledge of Amazon Lex, Google DialogFlow, Nuance IVR/VA, or similar conversational experience solutionsExperience with prompt writing and generative AI powered platformsFamiliarity with the capabilities of generative AI (LLM) systems and how to use them to solve business process challengesAbility to tie outcomes to business value (return on investment) through storytellingExperience designing solutions which integrate with CRM, Contact Center, or Case Management solutionsAwareness of contact center industry trends, operating models, and priorities. An ability to leverage this awareness to guide customers towards industry best practicesCompensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted on 08/24/2026 and open for at least 3 days.California Annual Salary Range$94,400 to $266,300 USDCleveland Annual Salary Range$87,400 to $213,000 USDColorado Annual Salary Range$94,400 to $230,000 USDDistrict of Columbia Annual Salary Range$100,500 to $245,000 USDIllinois Annual Salary Range$87,400 to $230,000 USDMaryland Annual Salary Range$94,400 to $230,000 USDMassachusetts Annual Salary Range$94,400 to $245,000 USDMinnesota Annual Salary Range$94,400 to $230,000 USDNew York / New Jersey Annual Salary Range$87,400 to $266,300 USDWashington Annual Salary Range$100,500 to $245,000 USDEqual Employment Opportunity StatementWe believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.What's it like to be a part of NeuraFlash, Part of Accenture?Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it doneCollaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Design, Art/Creative, and Information Technology Industries Software Development

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Direct message the job poster from ClifyX Arsh Adil Arsh Adil IT Recruiter Job Title: Conversational Designer Location: RemoteDuration: Fulltime/PermanentMust Have Technical/Functional SkillsRequired Skills· Conversation Design and UX Writing.· Prompt Engineering and Generative AI concepts.· Chatbot, Virtual Assistant, and Voice Bot Design.· Customer Journey Mapping and Human-Centered Design.· Conversational AI and LLM fundamentals.· Strong communication, stakeholder management, and analytical skills.Preferred Qualifications· Experience with Microsoft Copilot Studio, AWS Lex, Amazon Connect, Dialogflow, OpenAI/Azure OpenAI, or AWS Bedrock.· Experience designing digital banking, customer service, or contact center conversational experiences.· Knowledge of BFSI customer journeys, self-service channels, and customer engagement best practices.Roles & Responsibilities· Design end-to-end conversational experiences for chatbots, virtual assistants, IVR, and AI copilots.· Create conversation flows, dialogue trees, user intents, and customer journeys.· Develop prompts and interaction strategies for Generative AI and LLM-based applications.· Ensure conversations are natural, context-aware, compliant, and aligned with business objectives.· Collaborate with business, UX, product, contact center, and engineering teams to define conversational experiences.· Analyze chatbot and voice bot performance, customer feedback, and usage analytics to continuously improve user experience. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Consulting Industries Staffing and Recruiting

Active Opportunity Track: This position maps directly to the Content Designer classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Active Opportunity Track: This position maps directly to the Content Strategist classification pool.This live role was successfully aggregated via the Linkedin indexing framework context for USA. The hiring entity maintains full tooling requirements, project timelines, and deployment criteria on their active application portal.Click the 'Apply Direct' action button below to route your browser session straight to the verified hiring form window.

Overview JOB TITLE: Web Designer & Technical Writer GOVERNMENT AGENCY : DOJ ATR (Antitrust Division) POSITION INFORMATION : Full-Time Position; Government contractor supporting DOJ ATR LOCATION: Fully remote POSITION TIMING: Position requires DOJ clearance; candidate can start once complete (4-6 weeks) BENEFITS: Health, Dental and Vision, 401(k), Flexible Spending Account (FSA), 11 Paid Federal Holidays, PTO, education reimbursementITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.Position OverviewWe are seeking a versatile Web Designer & Technical Writer who combines strong visual design skills with the ability to write, edit, and review technical content. This role will support digital communications by improving clarity, usability, and visual quality across announcements, websites, and other digital assets.The ideal candidate is detail-oriented, comfortable working across design and content, and able to translate complex information into clear, accessible, and engaging materials.ResponsibilitiesRESPONSIBILITIES: Web Designer Responsibilities Design, re-design, code, test, implement, and maintain new web pages and sections of agency Internet and intranet websites. Create prototypes (including graphic design, navigation, and layout options) of new web pages and site areas. Collaborate with content providers (including attorneys, economists, senior management, administrative, and IT support staff) and key web team members on project goals, audiences, schedules, and other aspects of project planning and deliverables. Establish layout, design, formatting and style guidelines for websites. Review and track web metrics and analytics. Research, evaluate, and report on new and emerging developments and trends in web design and web services. Effectively communicate orally and in writing when presenting ideas and recommendations to a wide range of audiences, including senior management staff. Train end users, web staff, and agency trainers, regarding various aspects of agency web services. Ensure that new web pages and sections comply with: Section 508 and 504 requirements for accessibility. Best practices in usability and information architecture. Federal and agency policies and requirements. Implement, code, and test prototypes using technologies such as HTML, CSS, XHTML, dynamic HTML (JavaScript), ASP, JSP, and PHP in a multi-browser, multi-operating system, and multi-device environment. Comply with best practices for “plain writing” when creating, organizing, and editing content. Support and assist web content administrators, quality assurance analysts when requested. Technical Writer Responsibilities Effectively communicate orally and in writing when presenting ideas and recommendations to a wide range of audiences, including technical, non-technical, junior, and senior staff. Prepare and edit technical documentation including: User Manuals, Job Aids, “Help,” What’s New, FAQs, policies, procedures, guidance, and other technical information (in print and web media) as requested. Prepare other written documentation including: organization charts, flow charts, brochures, newsletters, information sheets, and other documentation (in print and web media) as requested. Comply with best practices for “plain writing” when creating, organizing, and editing content. Support and assist government and contract staff including: web content analysts, web software developers, web quality assurance analysts, managers and other web support staff when requested. Prepare multimedia training and guidance tutorials. QualificationsREQUIRED QUALIFICATIONS: Experience with Section 508 / accessibility compliance Familiarity with web analytics and reporting (e.g., Google Analytics or similar tools) Experience designing for government, enterprise, or regulated environments Strong attention to detail and ability to manage multiple tasks Strong collaboration and communication skills Ability to explain design and content decisions clearly to non-technical audiences Comfort working independently in a fast-paced environment Security Clearance Requirements Ability to obtain a US DOJ public trust clearance For the purposes of obtaining a federal security clearance, all applicants must be a US Citizen Work Environment And Physical DemandsThis position is fully remote. The employee will primarily work in a home office environment and must be able to remain in a stationary position for extended periods of time.ITC Federal, LLC is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law. Show more Show less Seniority level Entry level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries IT Services and IT Consulting

About DripsDrips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. We combine AI-powered engagement with strategy, design, and managed execution to help people take meaningful next steps across the customer journey.Our User Experience team turns business goals, user needs, operational realities, and performance insights into clear, useful conversation experiences across channels and use cases.About The RoleWe're hiring a UX Content Strategist to join our User Experience team as a full-ownership strategist, driving UX strategy, content direction, conversation design, and client-facing delivery for complex programs from discovery through launch and optimization.Your primary (but not only) focus will be healthcare, designing member-facing experiences for health plans and healthcare organizations. You'll bring enough healthcare fluency to know the difference between a message that's merely accurate and one that's useful, respectful, motivating, compliant, and appropriate for the moment a member receives it. Payer experience is strongly preferred, but we're open to candidates with other meaningful healthcare experience and a demonstrated ability to learn complex domains quickly.You'll also flex into other verticals when demand requires it. We're looking for a strategist who can take a problem from ambiguity to a clear, defensible, measurable experience — and explain the reasoning behind the work.What You'll DoOwn UX strategy end to endLead discovery and translate client goals, audience needs, operational realities, and program constraints into a coherent UX strategy.Develop conversation designs, scripts, content guides, journey maps, kickoff materials, and optimization recommendations ready for implementation and client review.Make decisions that balance business outcomes, feasibility, brand voice, privacy, legal, and compliance requirements.Own deliverables through review, revision, approval, launch, and post-launch learning, not just the first draft.Design Better ExperiencesTranslate complex clinical, payer, benefit, and program information into plain, empathetic, action-oriented language.Recognize when a healthcare message needs additional validation, escalation, or careful handling of privacy and protected health information.Work confidently with client subject-matter experts and internal partners when requirements are incomplete, conflicting, or evolving.Build reusable patterns, frameworks, and guidance that make high-quality healthcare experiences easier to produce consistently.Partner across the businessServe as a trusted UX partner to Client Success, Solutions Consulting, Implementation, Project Management, Production, Data, and other cross-functional teams.Facilitate or contribute to discovery sessions, kickoffs, conversation design reviews, and optimization discussions.Present your work clearly, explain your rationale, and guide stakeholders toward decisions.Close loops on open questions, surface risks early, and keep work moving without waiting for perfect information.Help improve intake, handoffs, templates, documentation, and operating practices across the UX function.Use evidence to improve outcomesConnect content and journey decisions to measurable outcomes: engagement, completion, click-through, response, transfer, appointment, conversion, satisfaction, or other program-specific metrics.Interpret performance signals and client feedback to recommend changes to message strategy, cadence, sequencing, calls to action, and journey structure.Frame hypotheses and split tests that are practical to implement and useful for learning.Use emerging tools, including AI-assisted workflows, thoughtfully, with human judgment and rigorous review for quality, brand alignment, privacy, and compliance.What We're Looking ForMeaningful professional experience in healthcare, health insurance, health services, digital health, patient or member engagement, or a closely related domain.Strong experience in UX content strategy, content design, or a comparable discipline.Demonstrated ability to own complex work from discovery through delivery: strategy, writing, review, stakeholder alignment, and iteration.Experience turning complex or regulated information into clear, human, action-oriented content.Strong writing and editing judgment across conversational channels such as SMS, IVR, voice, email, web, and surveys.Comfort facilitating meetings and presenting work to clients and internal stakeholders.Ability to work across multiple concurrent programs, prioritize under pressure, and communicate clearly about scope, tradeoffs, timing, and risk.A collaborative approach and a willingness to help improve the system, not just complete individual assignments.Strongly PreferredExperience with health plans, payers, Medicare, Medicaid, quality programs, risk adjustment, HRA or AWV programs, medication adherence, care management, transitions of care, or member engagement.Experience designing for populations with different health literacy, accessibility, language, age, or care needs.Familiarity with healthcare privacy, PHI-sensitive workflows, regulatory review, or client approval processes.Experience with multi-step journeys, branching logic, personalized content, transfer flows, surveys, or conversational AI.Experience using performance data or experimentation to improve content and journey outcomes.Experience creating reusable frameworks, templates, or playbooks that help a team scale.Comfort using AI-assisted tools as a force multiplier while maintaining high standards for human review and accountability.Cover Letter RequirementsTo be considered for this role, you must submit a brief cover letter that explains your interest in the UX Content Strategist role at Drips. In your letter, highlight your relevant experience in content strategy, content design, healthcare, customer or member engagement, or related fields. Additionally, describe your experience collaborating with cross-functional teams. Please include one example that illustrates your approach to solving a complex content or experience challenge. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Marketing, Public Relations, and Writing/Editing Industries Software Development