User Adoption Knowledge Management and AI-Readiness

UNESCO's Bureau for Digital Business Solutions (DBS) is deploying organization-wide platforms like Core Planner, Core Manager, Core Data Portal, and Core HR. These platforms support programme planning, HR management, and reporting, evolving with planning cycles. To ensure user adoption, a comprehensive, indexed user support library is maintained on the intranet, reducing support tickets. With numerous digital initiatives, DBS aims to establish user adoption and digital knowledge management as a…