Training Specialist

Position Overview

• Job Title: Training Specialist
• Employment Type: Full-time
• Location: Nguyen Trai Street, Ben Thanh Ward, Ho Chi Minh City, Vietnam
  
  
  

Are you passionate about training and developing retail sales teams? Join us and help drive sales excellence in the Consumer Electronics / Home Appliances industry!

Key Responsibilities

1. Product Training

• Develop and deliver product knowledge training for new and existing PGs.
• Update training materials whenever new products or technologies are launched.
• Ensure PGs fully understand product features, USPs, competitive advantages, and customer benefits.
  
  
  

2. Sales Skills Training

Train PGs on:

• Customer engagement Needs analysis
• Product demonstration Objection handling
• Closing techniques
• Cross-selling & up-selling
  
  
  

3. Training Material Development

Create and maintain:

• PowerPoint presentations
• Product manuals
• Quick guides
• Training videos
• E-learning content
• Knowledge quizzes
  
  
  

4. Field Coaching

• Conduct regular store visits.
• Observe PG performance on the sales floor.
• Provide one-on-one coaching.Identify skill gaps and recommend improvement plans.
  
  
  

5. Training Evaluation

• Conduct pre/post-training assessments.
• Monitor knowledge retention.
• Track training effectiveness through KPIs such as:
• Test scores
• Mystery shopper results
• Product knowledge
• Sales conversion
• Sell-out performance
  
  
  

6. Cross-functional Collaboration

Work closely with Sales, Trade Marketing, Marketing, and Product teams.

Support new product launches, dealer events, and retail activation programs.

7. Reporting

Prepare weekly/monthly reports on:

Training completion

Attendance

Coaching activities

Field observations

Improvement plans

Training effectiveness

Requirements

• Bachelor's degree in Business, Marketing, Education, or related fields.
• 2–5 years of experience in Product Training, Field Force Development, Retail Training, or Sales Training.
• Experience in Consumer Electronics, Home Appliances is preferred.
• Excellent presentation and facilitation skills.
• Strong communication and coaching abilities.
• Good analytical and problem-solving skills.
• Proficient in Microsoft PowerPoint, Excel, and Microsoft Office.
• Willingness to travel frequently.
• Good English
• Experienced in planning and organizing training programs, including budget planning, venue booking, invitation design and distribution, gifts, logistics, training agendas/materials, and host plans.
• Experienced in coordinating with relevant internal departments and stakeholders to ensure the smooth and successful execution of training programs
  
  
  

Benefits

• Competitive salary (Negotiable)
• Performance bonus
• Full statutory insurance & benefits
• Professional working environment with career growth opportunities