Technical Writer

ABOUT TALON.ONE:

Talon.One, an Adyen company, is the most powerful incentives engine that unifies loyalty, personalized promotions and offer management into a single platform.
Built for enterprise scale and security, Talon.One helps businesses design and deliver incentives that drive real customer behavior.

Today, over 300 of the world’s most-loved brands including Sephora, Gymshark and Costa Coffee work with Talon.One to turn their incentives into a reliable growth engine.

ABOUT THE TEAM:

The Developer Experience (DevX) team supports customers integrating and using our platform. The team is responsible for the product docs, developer docs, in-product UX copy, and the technical infrastructure behind the docs platform. Our primary audience spans two groups: business users operating the product and backend engineers integrating our APIs.

Your primary mission is to contribute to and help maintain our end-user and developer documentation, API references, and UX copy. You will write new content to keep pace with the product's evolution and optimize existing content to make it more readable and maintainable. You will also have the opportunity to shape how we manage technical documentation across the company.

We’re seeking a professional based in Berlin.

ONCE YOU ARE HERE YOU WILL:

• Treat the docs as a product: Own the architecture of your sections of the docs, maintain the content roadmap, prioritize backlog requests from cross-functional teams, and track metrics/feedback to continuously improve the user experience.
• Deliver end-user and API documentation: Write, edit, and maintain clear API references, integration guides, and end-user documentation using OpenAPI Specifications, Markdown, and static site tools.
• Craft in-product UX copy: Collaborate closely with Product Designers and Product Managers to write intuitive, clear microcopy for our product’s UI.
• Collaborate cross-functionally: Work with engineers, product managers, and product designers to translate complex software architecture into accessible, actionable guidance.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Exceptional English communication skills to deliver precise documentation and collaborate effectively during agile ceremonies and cross-functional workshops
• 2+ years of experience in technical writing, developer relations, or UX copy
• Technical literacy, including a solid grasp of APIs (REST/OpenAPI) or SDKs
• Product-oriented mindset to manage your own documentation backlog, and analyze key performance metrics based on developer feedback
• Expertise in crafting concise in-product microcopy that optimizes user workflows and reduces friction
• In-depth understanding of modern documentation strategies, such as docs-as-code, minimalism, and topic-oriented, user-centric writing
• Experience with our tool stack or equivalent, including Git, GitHub, Visual Studio Code, Docusaurus, Scalar, and Figma

• 120+ team of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike