Short Summary
Skills: Excellent written communication, strong SaaS product understanding, ability to simplify complex features
Experience: 1-3 years of experience at a SaaS company
Office location: Gurgaon, at Patina Tower, near Sikanderpur Metro Station, DLF Phase 1
Company website: https://www.sumtracker.com
About the Company
Sumtracker is a fast-growing SaaS startup revolutionising inventory management for e-commerce businesses worldwide. Founded by IIT Delhi alumni Ankit and Kush, we support a global client base across the US, UK and Australia.
We're building the future of inventory management - from real-time stock sync across channels to AI-powered forecasting and intelligent automation.
Join us as we make a real difference in the lives of online sellers!
About the Role
We're looking for a Technical Writer who can own our help documentation and product content end-to-end. You'll work closely with the product and support teams to make sure our customers can find clear, accurate answers without needing to reach out to support.
This role leans heavily toward help docs and product content, with some scope for blog writing and SEO content over time.
What you'll do
This is a high-ownership individual contributor role.
- Write and maintain help centre articles, setup guides, and how-to tutorials
- Document new features and product updates as they ship
- Rewrite and improve existing documentation for clarity and completeness
- Work with the support team to identify gaps - what are customers asking that our docs don't answer
- Create onboarding content that helps new users get value from Sumtracker quickly
- Write the occasional blog post or feature announcement targeting our merchant audience
What we're looking for
- 1-3 years of experience writing product documentation, help content, or technical content for a SaaS or tech product
- You can take a complex feature and explain it simply - the way a merchant would understand, not an engineer
- You're comfortable learning a product deeply - poking around, testing flows, asking questions until you get it right
- Clean, concise writing in English. No fluff, no jargon for the sake of jargon
- Familiarity with e-commerce, inventory management, or Shopify is a strong plus but not required
- You take ownership - you don't wait to be told which article needs updating
Good to have
- Experience with help desk tools (e.g., Help Scout, Intercom, Zendesk) or knowledge base platforms
- Basic understanding of SEO and how content drives organic traffic
- Exposure to writing for a global audience (our customers are spread across 50+ countries)
Why should you join us?
- Competitive compensation: Attractive salary with annual increments
- Growth opportunities: Take on a pivotal role with full ownership, accelerating your career
- Global exposure: Work with customers across the US, UK, Australia, and more
- Cutting-edge work: Solve real problems using AI and modern tools
Work Policy
We are an in-office company with a 5-day work week
Team and Culture
At Sumtracker, we foster a culture that values autonomy, ownership, and transparency
- Process-driven and autonomous: Well-defined processes that empower you to work independently
- Transparency: Open communication about company progress and individual contributions
- Direct access: Share your thoughts and ideas directly with the founders
- Great workspace: Work from our office at WeWork Platina Tower
- Continuous learning: Enhance your skills with company-sponsored courses