Technical Writer

Role: Technical Writer – Banking Domain (LoanIQ / DEAL)

Location: Ottawa / Toronto (Hybrid)

Role Overview

We are seeking an experienced Technical Writer with expertise in Banking and Lending platforms to create, maintain, and govern high-quality documentation for the DEAL platform, LoanIQ, and associated banking systems. The role requires translating complex business and technical concepts into clear, user-friendly documentation that supports operational users, technology teams, and new joiners.

The ideal candidate should possess strong documentation skills, experience with Confluence, and a solid understanding of banking workflows, lending operations, and enterprise applications.

Key Responsibilities

1. LoanIQ & DEAL Documentation

• Create, maintain, and enhance comprehensive documentation for DEAL and LoanIQ processes.
• Convert existing knowledge, business processes, and SME inputs into structured Confluence pages.
• Document:
• Business process flows
• Functional features and capabilities
• System workflows
• User guides
• Operating procedures
• FAQs and troubleshooting guides
• Collaborate with Business Analysts, SMEs, Product Owners, and Technology teams to gather and validate information.
• Ensure documentation remains accurate and up to date with system enhancements and process changes.

2. Onboarding & Knowledge Management

• Design and maintain onboarding material for:
• LoanIQ
• DEAL Platform
• Other Banking and Lending systems
• Create role-based onboarding guides for:
• Business Users
• Operations Teams
• Technology Teams
• New Joiners
• Develop learning paths, quick-start guides, reference manuals, and training content.
• Support knowledge transfer sessions and onboarding workshops.
• Establish documentation standards, templates, and best practices.

3. Documentation Governance

• Maintain centralized documentation repositories within Confluence.
• Ensure version control and adherence to documentation standards.
• Review and improve existing documentation for clarity, completeness, and usability.
• Work closely with stakeholders to identify documentation gaps and drive continuous improvement.

4. Stakeholder Collaboration

• Partner with Lending Operations, Business Analysts, Product Teams, Developers, and QA teams.
• Participate in requirement discussions and solution walkthroughs to understand system changes.
• Translate technical and business information into content suitable for multiple audiences.

Required Skills & Experience

Banking Domain Expertise

• Strong understanding of:
• Commercial Lending
• Corporate Banking
• Loan Servicing
• Syndicated Loans
• Credit Operations
• Experience documenting banking applications and operational processes.

LoanIQ Experience

• Hands-on knowledge of Finastra LoanIQ.
• Understanding of:
• Deal Setup
• Facilities & Loans
• Drawdowns
• Interest & Fees
• Payments
• Loan Operations
• Reconciliation Processes

Documentation Tools

• Advanced experience with:
• Confluence
• Microsoft Office Suite
• Visio / Lucidchart (preferred)
• SharePoint (preferred)

Core Competencies

• Excellent written and verbal communication skills.
• Strong interviewing and information-gathering skills.
• Ability to translate complex technical concepts into business-friendly documentation.
• Strong attention to detail and organizational skills.
• Ability to work independently with minimal supervision.

Preferred Qualifications

• Experience in Investment Banking, Commercial Banking, or Lending Operations.
• Exposure to Agile delivery methodologies.
• Experience creating training material and onboarding curricula.
• Familiarity with Jira and SDLC processes.
• Experience working with globally distributed teams.