Summary
Apple’s Music Apps team is looking for a passionate Technical Writer or Content Designer to drive customer-facing text experiences across our iOS and macOS applications. We are seeking a self-motivated individual who pairs excellent writing craft and hands-on music production expertise with deep experience leveraging Large Language Model (LLM) technologies to generate, iterate, and polish content.
In this role, you will be responsible for end-to-end user guidance, spanning Help deliverables, learning materials, instructional features, and in-app UX strings. The ideal candidate is self-organized and thrives in a dynamic team environment that demands high quality, creativity, and consistency.
Description
- Responsible for customer-facing text deliverables across Logic Pro, GarageBand, MainStage, and companion apps, including Help documentation, learning materials, instructional features, and in-app UX strings.
- Leverages LLM technologies and prompt-assisted workflows to accelerate text generation while critically reviewing, editing, and curating output for voice, tone, technical accuracy, and conciseness.
- Crafts intuitive UI strings, tooltips, onboarding flows, and instructional features that integrate seamlessly into the product experience.
- Partners closely with design, engineering, and product teams to independently research new features and convert complex, abstract technical concepts into intuitive, workflow-driven guidance.
- Develops innovative, scalable solutions to help both beginner and professional musicians learn and master our technologies.
- Collaborates with international teams across multiple projects with overlapping milestones and release cycles.
Minimum Qualifications
- Demonstrated professional experience in the music tech industry in a customer communication-focused position such as technical writing, UX writing/content design, or instructional design.
- Proven ability to write clear, concise in-app UX strings and microcopy, step-by-step instructional guides, and comprehensive Help documentation.
- Hands-on experience using generative AI tools, prompt engineering, and LLM-assisted pipelines to research, draft, edit, and scale high-quality, customer-facing content. Experience building or utilizing LLM tooling (such as RAG for automated terminology compliance, style checks, or ground truth generation) is a strong plus.
- Deep knowledge of music production workflows on iOS and macOS, with hands-on experience in Apple’s music apps (Logic Pro, GarageBand, MainStage) strongly preferred.
- Proficient in modern content management and version control systems (Git/SVN). Hands-on experience with structured text formats (Markdown, HTML/XML, JSON) is a plus.
Preferred Qualifications
- Musical background/proficiency in music theory, sound design, or audio engineering is a strong bonus.
- High attention to detail and the ability to balance multiple deliverables under tight deadlines.
- Strong interpersonal skills with the ability to collaborate effectively across design, product, engineering, and localization teams to capture, refine, and verify technical details.
- Degree in Technical Communication, Human-Computer Interaction (HCI), Information Design, Instructional Technologies,
At Apple, we're not all the same. And that's our greatest strength. We draw on the differences in who we are, what we've experienced, and how we think. Because to create products that serve everyone, we believe in including everyone. Therefore, we are committed to treating all applicants fairly and equally. We will work with applicants to make any reasonable accommodations.
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Role Number: 200684075-3241