Technical Writer I

We're seeking a highly motivated and detail-oriented AI-assisted Technical Writer to work as part of a driven team to create and maintain product and internal process documentation for a scaling organization. This role requires day-to-day use of AI tools to accelerate research, drafting, and formatting, paired with strong human judgment to ensure every piece of content is accurate, on-brand, and genuinely useful to the reader.

Responsibilities

• Assist in managing product documentation and internal process documentation
• Assist with growth to manage simple to moderate complexity documentation projects
• Write, edit, and format product documentation and internal process documentation, using AI tools as a standard part of the drafting and editing process
• Collaborate with technical teams to gather and research information about products and processes
• Ensure technical verbiage is easy to understand for the end user while supporting content strategy and translation requirements
• Review, fact-check, and refine AI-generated content to ensure accuracy, tone, and clarity. We value and prioritize human-in-the-loop AI-enabled workflows to create top quality final products
  
  

Requirements

• Proven work experience as a Technical Writer, Documentation Specialist, or similar role
• Demonstrated experience using AI/LLM tools in a writing, editing, or publishing workflow, with a clear understanding of where human review and judgment are required
• Provide samples of your favorite work
• Excellent written and verbal communication skills
• Strong attention to detail
• Ability to translate complex technical information into user-friendly content
  
  

Preferred Qualifications

• Bachelor’s degree in English, Technical Writing, or a related field
• Experience in a fast-paced, deadline-driven environment
• Strong project management skills
• Familiarity with prompt engineering or iterating on AI outputs to improve accuracy and fit for specific documentation needs
  
  

Tools you'll use

• Confluence (with Scroll Content Management)
• Jira
• UserGuiding
• Microsoft Teams
• AI/LLM tools for research, drafting, and content workflows
  
  

This role is an excellent opportunity to grow your skills with constructive, positive mentorship, and a collaborative team environment. The position is Remote/Telecommute.

Salary range: $58,000 - $62,000

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