Technical Writer

About Us:

Heartstream is building on our 40+ year legacy of growth and innovation in emergency medical technology to continue passionately pursuing our mission of saving lives, lowering the cost of healthcare, and advancing the science of resuscitation while serving the public access AED, EMS, military, and hospital market segments. Heartstream includes leading brands and products like HeartStart AEDs, Intrepid and DFM100 monitor defibrillators, Tempus monitor and Tempus ALS systems, and Corsium and ECI informatics solutions.

Your Impact:

The Technical Writer is responsible for creating detailed and comprehensive technical documentation, including user manuals, installation guides, and product specifications, working under direct supervision. The role works closely with engineering, product management, and design teams to translate complex technical concepts into clear, user-friendly content. The role involves conducting in-depth research to ensure all documentation is accurate and up-to-date, as well as implementing industry best practices to enhance quality.

• Develops, creates, edits, and revises detailed customer-facing technical documentation, including online help, user manuals, installation guides, administrator guides, service manuals, and product specifications for hardware and software products and services, ensuring accuracy, clarity, consistency, and compliance with established standards while working under direct supervision.
• Maintains and updates legacy documentation in line with product updates, ensuring that all materials reflect the latest features, functionalities, and technical specifications in FrameMaker and MadCap Flare.
• Conducts in-depth research to understand the functionality, features, and technical aspects of products, ensuring that all documentation is based on accurate and up-to-date information.
• Implements best practices in technical writing, incorporating industry standards and organizational protocols to enhance the quality and effectiveness of documentation.
• Ensures that all technical documentation is consistent with brand guidelines, organizational tone, and style, while also meeting regulatory and compliance requirements.
• Validates, tests, reviews and edits new and existing customer documentation for quality.
• Collaborates and communicates effectively with cross-functional teams including Localization, Product/Project Management, Engineering, Quality and Regulatory, to produce high-quality and accurate customer documentation that complies with regulatory requirements and standards.
• Actively participating in project team meetings and estimating the relative size of tasks.

You'll thrive in the role if:

• You have a Bachelor’s degree.
• You’ve acquired a minimum of 5 years of experience writing and producing technical documentation for products.
• Your skills include expertise with Adobe FrameMaker, MadCap Flare, and Adobe Acrobat Pro, along with strong knowledge of Adobe Illustrator, Microsoft Office Suite skills, and content management systems.
• Experience working in a highly regulated industry and following mandatory processes (preferably in the medical device industry).
• Exceptional communication skills in English, with ability to research, interpret, analyze, and write by interpreting technical source information.
• Ability to prioritize work, balance multiple projects concurrently, and meet strict deadlines.
• Graphic design experience (a plus).
• Experience with or knowledge of localization and its process.
• Graphic design experience (a plus).
• Experience with or knowledge of localization and its process.

The way we work:

Your work will directly improve the quality of emergency medical services and enhance patient safety and survival rates by making high-quality care accessible to more people around the world. As part of a number one provider of therapeutic care solutions, your contribution will help us continue to save more lives every year. With every project, you’ll be making a world of difference.

We believe collaboration is better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This role is an office-based role. If you find this role intriguing and possess several of the required experiences, we welcome your application. You might still be the ideal candidate for this position or other openings at Heartstream.

Heartstream is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.