We're hiring on behalf of a Haystack partner!
The Role
• Write, edit, and maintain user-facing documentation for complex software products, including installation guides, user manuals, release notes, API references, and tutorials.
• Collaborate directly with software engineers, product managers, and release teams to understand product changes, new features, and technical workflows.
• Determine the most effective format and delivery method for each piece of content, such as structured topics, video tutorials, or embedded help.
• Revise and update existing documentation based on product changes, customer feedback, and internal reviews, ensuring accuracy and consistency across releases.
• Utilize authoring tools for content creation, version control, and publishing.
• Test product functionality hands-on to ensure documentation accurately reflects the user experience.
What You'll Need
• Bachelor's degree in a relevant field (Technical Writing, Computer Science, English, etc.) plus 2 years of technical writing experience, or a Master's degree.
• Fluency in English with exceptional writing and editing skills.
• Experience authoring structured documentation using XML-based tools, DITA, or similar content management systems.
• Ability to quickly learn complex software products by working with engineers, testing features, and synthesizing information from various sources.
• Skill in managing multiple documentation projects simultaneously with varying deadlines and technical complexities.
• Familiarity with Agile development workflows and the role of documentation within sprint cycles is a plus.
What's On Offer
• Competitive salary
• Opportunity to work on industry-leading engineering solutions.
• Collaborate with cross-functional teams in a geographically distributed environment.
• Comprehensive health, wellness, and financial benefits.
Apply via Haystack today!