Primary Function
The Technical Writer creates and maintains clear, accurate product documentation for residential, commercial, and specialty water heater and boiler products. This role supports technical publications, document control, product standards, and illustration development.
Responsibilities
- Create and revise technical documents such as manuals, guides, parts lists, bulletins, diagrams, and spec sheets.
- Collaborate with internal teams to gather and produce accurate technical information.
- Review content for accuracy, consistency, and company standards.
- Assist with document revision control and release processes.
- Capture and edit product photos for documentation and marketing materials.
- Create and maintain basic illustrations, callouts, and diagrams.
- Participate in audits and testing to build product knowledge.
- Organize and maintain documentation files and supporting assets.
- Help standardize formatting, terminology, and style.
- Support continuous improvement efforts within the technical publications department.
Job Requirements
- Associate’s or bachelor’s degree in Technical Communication, English, Engineering, or related field.
- A minimum of 2 years’ experience in technical writing or communications.
- Strong written and verbal communication skills.
- Excellent attention to detail and organizational skills.
- Ability to learn technical concepts and explain them clearly.
- Proficiency with Adobe Creative Cloud and Microsoft Office.
- Ability to manage multiple projects and meet deadlines.
- Strong proofreading and editing skills.
- Curiosity and willingness to learn.
- Strong analytical thinking and information-gathering skills.
Team-oriented mindset
- Internship, coursework, or project experience involving technical writing or documentation preferred.
- Familiarity with photography, image editing, or illustration tools preferred.
- Experience with Autodesk AutoCAD and Inventor, or an equivalent 3D design software preferred.
- Basic understanding of mechanical, electrical, plumbing, HVAC, or manufacturing concepts preferred.
- Experience working with revision-controlled documents or content management systems.
- Fluency in a foreign language, particularly French or Spanish preferred
About The Company
Throughout a history dating back to 1881, Bradford White Corporation has been manufacturing some of the most high-performing, technologically advanced, and energy-saving products to the world market. While many manufacturers continue to move production out of the country, we continue to invest in America.
We are proud to have millions of products installed for millions of satisfied customers all over the world. Our essential products continue to support the health, safety, sanitation, and infrastructure of communities.
For the Bradford White family of companies, customer satisfaction is our greatest reward, and we remain steadfast in our commitment to deliver products that are
Built to be the Best®. Today, we employ over 2000 employees with corporate headquarters in Ambler, Pennsylvania, and manufacturing operations in Michigan, Minnesota, Massachusetts, Wisconsin, and New Hampshire. We also have assembly operations in North Carolina and a distribution and training center in Ontario, Canada