Technical Writer

Responsibilities:

• Create and maintain developer documentation for REST APIs, GraphQL APIs, and Azure Event Hubs.
• Write platform user guides, onboarding materials, and security hardening documentation.
• Document data import and export workflows using JSON and CSV formats.
• Develop technical content for a connector framework and Azure IoT Hub integrations.
• Partner with engineering, product, and security teams to gather and validate technical information.
• Organize and publish content using Markdown, Confluence, and GitHub.
• Structure documentation for discoverability, usability, and accessibility.
• Maintain version control and change logs for all documentation updates.

Qualifications:

• Proven experience writing technical documentation for SaaS platforms or developer tools.
• Strong understanding of REST APIs, HTTP protocols, and GraphQL.
• Working knowledge of Azure IoT Hub and Azure Event Hubs.
• Comfort working with JSON and CSV data formats.
• Proficiency with Markdown, Confluence, and GitHub.
• Ability to write for technical audiences, including developers and ISVs.
• Excellent written and verbal communication skills.
• Strong organizational and project management abilities.
• Nice to have: smart building or OT/IT data platform experience, security hardening guide experience, a software development or systems integration background, and knowledge of developer experience (DX) principles.