Key Responsibilities
Training Needs Analysis
* Conduct skills gap assessments for Technicians and workshop personnel.
* Engage with technical experts, service management, and operational leaders to identify training requirements.
* Review business performance indicators, customer satisfaction scores, warranty claims, and technical reports to identify development opportunities.
* Develop annual training content plans aligned to business objectives.
Technical Training Development
Develop and maintain technical training programs covering:
* Toyota TEAM-GP
* Vehicle Systems
* Advanced Automotive Technologies
* Workshop Operations
Technical Training
* Technician training (theory and practical).
* Technician skill assessment and certification.
Technical Content Creation
* Technician training manuals
* Facilitator guides
* Technical presentations
* Workshop practical exercises
* Diagnosis case studies
* Competency assessments
* Knowledge tests
* Technical reference guides
* Online technical training content
E-Learning Development
* Convert classroom content into engaging online learning experiences.
* Develop interactive e-learning modules using instructional design principles.
* Create multimedia learning content including:
o Videos
o Animations
o Scenario-based learning
o Interactive assessments
o Microlearning modules
* Ensure content is compatible with the company Learning Management System (LMS).
* Maintain content consistency, quality, and branding standards.
Learning Management System (LMS) Administration
* Upload and maintain learning content on the LMS.
* Manage learner enrolments and course structures.
* Monitor learner completion rates and training compliance.
* Generate training and competency reports.
Assessment and Certification
* Design competency-based assessments.
* Develop practical and theoretical evaluations.
* Measure training effectiveness through assessments and learner feedback.
* Support technician certification and service advisor accreditation programs.
Continuous Improvement
* Regularly update content based on:
o New vehicle technologies
o Manufacturer requirements
o Customer service trends
o Business needs
o Industry best practices
* Evaluate training effectiveness and implement improvements.
* Research emerging learning technologies and digital training trends.
With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.
The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.
We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.
With Africa For Africa
More information: www.cfaogroup.com
The Toyota Technical Training Specialist is responsible for designing, developing, implementing, and maintaining high-quality training programs and learning materials for Toyota Technical Training for Technicians and Workshop Personnel.
The role focuses on creating both instructor-led classroom training and digital learning content that supports employee competency development, improves customer satisfaction, enhances technical capability, and ensures alignment with manufacturer standards, company procedures, and industry best practices
Experience
Essential
* 3-5 years' workshop experience as Toyota Technician.
* 3-5 years' experience in course delivery to Technicians (Technical Training).
* 3-5 years' experience in training content development.
* Experience designing classroom and online learning materials.
* Experience working with Learning Management Systems (LMS).
* Experience developing technical training programs for Technicians.
* Experience with instructional design software such as Articulate i-Spring suite or similar tools.
Core Competencies
Technical Competencies
Automotive Knowledge
* Strong understanding of automotive systems and repair processes.
* Understanding of emerging technologies such as EV, Hybrid, and ADAS systems.
Direct Training
* Course delivery.
* Classroom Training for Technicians.
* Practical workshop training for Technicians.
* Technician Skill Assessment and Certification.
Instructional Design
* Adult learning principles.
* Curriculum development.
* Training needs analysis.
* Competency-based learning design.
Content Development
* Technical writing.
* Training material development.
* Assessment design.
* Multimedia content creation.
Digital Learning
* LMS administration.
* E-learning authoring tools.
* Video and digital content development.
Behavioural Competencies
Communication
* Excellent written and verbal communication skills.
* Ability to explain complex technical concepts in a clear and engaging manner.
Stakeholder Management
* Builds strong relationships with technical experts, management, and operational teams.
Customer Focus
* Demonstrates a strong understanding of customer experience principles.
Planning and Organizing
* Manages multiple projects and deadlines effectively.
Innovation
* Develops creative and engaging learning solutions.
Attention to Detail
* Produces accurate, high-quality learning materials with strong version control.
Problem Solving
* Identifies learning gaps and develops practical solutions.
Adaptability
* Responds effectively to changing technology, products, and business requirements.
Key Performance Indicators (KPIs)
* Training programs developed and launched according to plan.
* Number of technical training courses created or updated.
* Number of customer service training courses created or updated.
* Technician certification and competency ac