Technical Services Documentation Specialist

Description:

The Technical Services Documentation Specialist provides Corporate Quality support for IP/certification activities, partner formula management and related documentation processes across the Field Technical Services organization.

This role is responsible for managing partner formulation documentation from receipt through issuance to manufacturing, maintaining accurate information in internal and external systems, supporting certification databases and audits, and ensuring certification claims and records remain current and accurate.

The specialist serves as a key documentation and coordination resource for corporate quality, working closely with R&D, Commercial/NAE, Supply Chain, MDM, Regulatory/Compliance, Product Category teams, and internal/external manufacturing partners to support new product setup, supply chain projects, and cross-functional business needs.

KEY DUTIES AND RESPONSIBILITIES:

Drive documentation, compliance, and stakeholder alignment for IP certifications, including Kosher, Organic, Rainforest Alliance (RFA), and partner certification programs.

Provide technical support to manufacturing sites experiencing IP-related issues, expediting communication with certification bodies to enable timely resolution and minimize disruptions to manufacturing operations.

Maintain and update internal records, external certification databases, and audit documentation to support certification integrity, regulatory compliance, and site audit readiness.

Partner with product category teams and cross-functional stakeholders to communicate certification standards and support business needs.

Support new product and supply chain initiatives by ensuring certification requirements are met, certification claims are accurately maintained in internal systems, and all certification and documentation deliverables are completed on time.

Manage partner formulation documentation and data throughout the lifecycle, from receipt and maintenance in quality systems through issuance to cold manufacturing operations, while maintaining formula trackers to support execution, inventory, and document control.

Represent Quality and Identify Preservations in key partner formula discussions with R&D, NAE/Commercial, MDM, Regulatory/Compliance, and other stakeholders.

QUALIFICATIONS:

Bachelor's Degree preferred in Food Science, Chemistry, Biology or related technical fields.

5+ years of experience with a Client company

Working knowledge of SAP, proficient with MS Office and experience with Infor Optiva a bonus

Highly organized with strong attention to detail and consistent ability to validate the accuracy of their own work.

Self-disciplined and highly motivated, with a passion for excellence

Ability to identify, define and analyze problems to find causes and identify possible solutions

Ability to collect required information, identify trends and patterns, and communicate as needed

Work effectively in the team environment and contribute to team objectives.

Ability to prioritize in a dynamic environment, with demonstrated planning and organization skills

Excellent verbal and written communication skills

Ability to multitask and maintain composure in stressful situations

Performs other duties as requested by management

PrideGlobal and it's affiliates offers eligible employee's comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

PrideGlobal and it's affiliates are an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

PrideGlobal and it's affiliates are a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Accommodations

We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.

Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.