Become a Key Player as a Technical Enablement & Documentation Specialist
You will build and scale enablement content and documentation that directly improves partner execution and adoption across co-sell and marketplace workflows. Your work will reduce friction for partners, support the support organization, and enable product and go-to-market teams to drive adoption. You will collaborate closely with the support team, product, and partner-facing teams.
Here's How You'll Make an Impact on the Team
Build structured product documentation aligned with product releases and changes
Maintain integration documentation (CRM, APIs, data validation) and troubleshooting libraries
Create enablement assets: step-by-step walkthroughs, quick reference guides, interactive demos, process maps, FAQs, and common-pitfall guidance
Deliver lightweight training: recorded sessions, live walkthroughs, and office hours/Q&A
Convert support tickets into enablement improvements and identify repeat issues for targeted training
Build decision trees and guided learning experiences to reduce ticket volume and speed troubleshooting
Structure content for AI assistants and copilots using modular knowledge blocks and enable smart search/contextual help
Here's What You'll Need to Be Successful in This Role
Located and can legally work in Canada
3–6 years in Technical Enablement, Documentation, Support, or Solutions roles
Excellent communication skills and ability to explain technical concepts to non-technical audiences
Experience working in Agile, fast-paced, customer-facing environments
Experience with SaaS integrations and CRM systems (Salesforce preferred)
Proficiency with Google and Microsoft Suite (PowerPoint/Slides)
Strong time management, organizational skills, and coachability
Ability to work closely and collaboratively with the team
Here's What Else Might Help You Out
Video editing skills (Adobe Suite, ScreenFlow, iMovie)
Knowledge of LLMs and documentation management tools (Documentation 360, Zendesk)
Familiarity with AI tools (Claude, Gemini)
Strong technical understanding of APIs and integrations
Ability to translate complexity into actionable guidance and strong ownership mindset
Pay Range
$40K/year USD
Ready to Make Your Mark?
This role may fill quickly. Submit your resume to be considered.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Writing/Editing, Information Technology, and Training
Industries
Software Development, IT Services and IT Consulting, and Technology, Information and Media
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