Technical Documentation Specialist

Job Title: Technical Writer Location: Coppell TX Contract Principal Duties Lead an audit of the existing Enterprise ServiceNow Knowledge Base (KB) to assess content quality and gaps, and deliver a prioritized remediation roadmap. Define and document KB content standards covering voice, tone, structure, taxonomy, metadata tagging, and article lifecycle management. Write and publish procedures, end-user guides, runbooks, and articles in plain language accessible to both technical and non-technica…