Technical Documentation Specialist

Parallel Systems is pioneering autonomous battery-electric rail vehicles designed to transform freight transportation by shifting portions of the $900 billion U.S. trucking industry onto rail. Our innovative technology offers cleaner, safer, and more efficient logistics solutions. Join our dynamic team and help shape a smarter, greener future for global freight.

Parallel Systems is building autonomous, battery-electric rail vehicles designed to transform freight transportation. We are seeking a Technical Documentation Specialist to develop the technical content that enables operators, technicians, and internal teams to safely operate, maintain, troubleshoot, and repair our systems. 

This role will work closely with engineering, vehicle operations, manufacturing, and field teams to translate complex hardware and software systems into clear, accurate, and usable documentation. The ideal candidate has experience developing product manuals, maintenance procedures, work instructions, and troubleshooting documentation for complex products. 

Responsibilities 

• Interview engineers, operators, technicians, and other stakeholders to understand proper use, maintenance, and troubleshooting of the product. 
• Develop Operation and Maintenance manuals for vehicle hardware and user-facing software. 
• Collaborate with engineers to create work instructions for component assembly, infrastructure maintenance, remote troubleshooting, and field repairs. 
• Produce photographs, screenshots, diagrams, CAD renders, and other visual aids for use in technical documentation. 
• Issue structured requests for information to technical staff when additional detail or clarification is needed. 
• Coordinate consistent use of naming conventions and technical terminology. 
• Manage revision control of documents and maintain synchronization with documented engineering changes. 
• Participate in product reviews, testing, and field activities to validate documentation against the actual system and user experience. 

What Success Looks Like 

• In 30 Days: Deliver the first approved standard maintenance procedure for brake bleeding, establishing the workflow for gathering, reviewing, and approving technical documentation. 
• In 60 Days: Deliver the first approved User Manual chapter covering basic vehicle movement and command functionality. 
• In 90 Days: Deliver a technician-ready annotated schematic of the MK3 brake system that serves as a reference for maintenance and troubleshooting procedures. 

Requirements 

• 3+ years of experience producing customer-facing documents in a safety-related field. 
• Strong attention to detail and copyediting skills. 
• Expert user of Microsoft Word or equivalent layout software. 
• Familiarity with mechanical repair processes. 

Preferred Qualifications 

• Working familiarity with SolidWorks. 
• Vector drawing skills. 
• Experience with troubleshooting tools for telephone support staff 

We are committed to providing fair and transparent compensation in accordance with applicable laws. Salary ranges are listed below and reflect the expected range for new hires in this role, based on factors such as skills, experience, qualifications, and location. Final compensation may vary and will be determined during the interview process. The target hiring range for this position is listed below.

Target Salary Range:: $90,000 USD - $115,000 USD

Parallel Systems is an equal opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to any discriminatory factor protected by applicable federal, state or local laws. We work to build an inclusive environment in which all people can come to do their best work.

Parallel Systems is committed to the full inclusion of all qualified individuals. As part of this commitment, Parallel Systems will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter.