Technical Author | Lancashire (Hybrid) | Up to £50,000
A fantastic client of ours is looking for a Technical Author to join their product and engineering team. You'll be responsible for creating and maintaining clear, accurate documentation for new and changing functionality across a complex software platform working embedded within the product development lifecycle rather than as an afterthought.
What you'll be doing:
Creating and maintaining user-facing documentation for new features, enhancements and product changes
Developing technical documentation including API docs, integration guides, configuration documentation and release information
Working directly with product managers, developers and solution architects to gather, clarify and validate information
Ensuring documentation is ready to support product releases and aligned to the established documentation framework
Participating in documentation reviews, product walkthroughs and stakeholder workshops
Contributing to continuous improvement of documentation standards, processes and tooling
Identifying opportunities to improve accessibility and usability of documentation across the business
You'll need:
Professional experience as a Technical Author or Technical Writer creating documentation for SaaS or complex enterprise software
Experience independently researching and documenting new or changing software functionality
Strong technical writing skills and be able to turn complex information into clear, user-focused content for both technical and non-technical audiences
Experience working within Agile development environments
Experience with topic-based or structured authoring
Proficiency with professional documentation or help-authoring tools
Bonus points for:
Experience documenting APIs and integrations
Familiarity with Jira as part of a documentation workflow
Experience with platforms such as ClickHelp, MadCap Flare, Paligo or Document360
Working knowledge of HTML and CSS
What's on offer:
Up to £50,000 depending on experience, hybrid working with flexibility after onboarding and a role where documentation is genuinely valued as part of the product development process.
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