Sr Manager, CS Knowledge Engineer

Senior Manager, Value & Impact Management Global Customer Support Role Overview As Senior Manager, Value & Impact Management, you will play a critical leadership role in advancing Blackbaud’s AI ‑ first , digital ‑ led Customer Support strategy . Operating within a highly matrixed environment, this role requires strong strategic thinking, systems leadership, and close cross ‑ functional partnership with Product, IT, Engineering, and Data & Intelligence to scale modern support capabilities acros…