Senior Training Specialist

JOB PURPOSE

This role combines high-level skincare expertise with training, coaching, and quality control, directly supporting brand image and sales performance.

KEY RESPONSIBILITIES

1. Skincare Training & Standardization

• Design and deliver basic to advanced skincare training programs for Beauty Advisors (BA).
• Demonstrate professional skincare techniques and coach hands-on practice during training sessions and in-store.
• Assess skincare knowledge of Beauty Advisors and track performance improvement through regular evaluations.

2. Sales & Customer Experience Training

• Train & Develop service standards, including tone of voice, grooming, posture, and customer engagement.
• Coach selling skills: needs analysis, consultation, product demonstration, objection handling, and closing.
• Provide on-the-job coaching at stores to ensure correct application of standards and selling techniques.

3. Product Knowledge Training (Cosmetics)

• Deliver in-depth product training on ingredients, benefits, application methods, and key selling points (USP).
• Standardize product training materials by product lines, launches, and campaigns.
• Conduct onboarding training for new BA.

4. Brand Events & Activities

• Provide host service & skincare/product knowledge education for brand events, product launches, masterclasses, workshops, livestream.
• Collaborate closely with the Marketing team to ensure consistent brand image and execution.
• Collaborate with Marketing team to assess the new products potential & product efficacy.

5. Quality Control & Continuous Improvement

• Conduct in-store quality checks using standard checklists (grooming, consultation, demo, closing).
• Coordinate or support Mystery Shopping programs and propose improvement actions.
• Develop training tools such as quizzes, flashcards, visual guides, and instructional videos.
• Analyze training results and recommend ongoing improvement plans.

6. Tools & Equipment Management

• Ensure proper hygiene, safety, and maintenance of skincare tools and products.
• Manage training kits and ensure readiness for training sessions and events.

7. Livestream champion:

• Teaching the know-how of conducting a livestream session to BA/sales rep/live streamers
• Hosting key livestream events based on the content/concept prepared by Marketing team 8. Consumer queries & feedback
• Together with Cosmetics Vigilance team to support Marketing team to handle daily consumer queries regarding the product & its efficacy.

QUALIFICATIONS

• Bachelor’s degree in Pharmacy (strongly preferred) or Dermatology-related fields (Biology, Life Sciences)
• 3-5 years of experience in dermo-cosmetics/beauty training, pharmacy education, or skincare L&D
• Proven experience working with pharmacy or health & beauty channels (e.g., Guardian, Hasaki, Long Chau, etc)
• Strong knowledge of skin physiology, skin barrier function, and sensitive skin mechanisms
• Good understanding of common dermatological conditions (acne, wound healing, atopic dermatitis, pigmentation)
• Solid expertise in product tolerance, ingredient safety, and hypoallergenic formulations
• Ability to interpret and explain dermatological and clinical data in a simple, practical way
• Strong educational mindset (ability to teach clearly, logically, and step-by-step)
• Excellent facilitation and training delivery skills (classroom + field coaching)
• Strong capability in consultation-based selling and advisory approach
• Strong communication style: structured, and scientifically grounded
• Experience developing training materials with an educational, non-promotional tone
• Familiarity with Livestream technique, & be confident to host an event or livestream
• Good cross-functional collaboration skills (medical, marketing, sales teams)