Senior Manager, Conversation Design – AI Banking

Capital One’s Experience Design team seeks a Senior Manager of Conversation Design to lead the conversational design vision for our AI agent servicing experience. You will create golden dialogues and map end-to-end conversational journeys to make AI interactions natural and human. The ideal candidate has a strong background in content design, experience training and monitoring LLMs, and the ability to work across complex problem spaces with systems thinking and logic mapping. J-18808-Ljbffr