Senior L&D Specialist

WHAT YOU DO

1. Company Learning and Development (L&D) Programs

• Provide information and guidance to employees on L&D-related processes and policies
• Perform training evaluation, data analysis, and develop training reports
• Be in charge of 3 main programs: Core Professional Skills, Internal Trainer Development, Management and Leadership Development.
• Work with internal trainers to prepare Course Information and facilitate classes.
• Analyze, plan, operate and report all of these training programs
• Be the contact points of these programs.
• Maintain records of all training-related activities
• Other relevant tasks may be assigned from time to time

2. English Training Program

• Be in charge of English Learning Need Registration and scheduling, monitoring the operations of English Learning Programs, and planning.
• Oversee the New Hire English Assessment and Candidate tests
• Cooperate with English Training Specialist to develop training plan and courses.
• Be in charge of planning and organizing the CBTW English Level Assessment for all employees and being the contact point for all English training and Assessment related.
• Work on developing English Tests project to assess English level via Moodle platform.

3. Training Events:

• Help in reviewing the proposed training budget for L&D Events
• Review the developed Action Plans and implementation with L&D members
• Support coordination with the Communications Team to organize and host the events when needed
• Support and Collaborate with L&D team members to ensure a smooth administration process

4. Team Management

• Assist and supervise junior/less senior team members
• Provide continuous support and guidance to less senior colleagues through regular training, coaching activities and support them in fulfilling their personal development plans

5. Training Reports: be in charge or assist in different kinds of reports

• Weekly Training Reports
• Monthly Training Reports
• Ad Hoc Reports
• Insight Gathering and Data Analytics

6. ISO 27001 Alignment:

• Assist the L&D Manager / Director in the implementation of ISMS for the L&D Team
• Perform monthly permission and asset availability review
• Implement and Monitor Annual ISMS Awareness Training both for new hires and refresher course

7. Continuous improvement:

• Assist the L&D Projects in continuously enhancing training services
• Collect and convey feedback while contributing ideas to improve the current processes and policies
• Stay updated on L&D innovation, best practices, and future trends

WHAT SHOULD YOU HAVE

• Relevant knowledge of L&D Concepts and skills
• Knowledge and experience of Adult Learning Cycle (ADDIE) - TNA, Content Design & Development, Training Delivery and Implementation & Evaluation
• Minimum 4-5 years of experience in a similar L&D position (Experience in the IT/software industry is a plus)
• Proficient in course development software and at least one Learning Management System
• Strong project management skills and relevant methodologies and tools
• Fluent in English (minimum B2+ level) with excellent business writing skills
• Enjoy collaborating with others and providing a positive experience
• Proficient with office applications (MS, Google)
• Strong logical thinking and keen attention to detail
• Thrive in a team environment
• Highly organized, self-motivated, confident, hardworking, meticulous, and proactive. Willingness to coach, mentor, and train less senior colleagues
• Awareness of ISO:27001 standard and understanding of CBTW APAC ISMS through internal/ external training courses (awareness training & refresh training)

Personal Attributes:

• Positive, collaborative mindset with strong cultural sensitivity and the ability to navigate regional nuances effectively.
• Strong leadership and influencing skills to inspire teams and drive organizational change.
• Willingness to coach, mentor, and train less experienced colleagues to foster a culture of learning and growth.

Work Environment Fit: Experience thriving in fast-paced, multicultural environments, balancing strategic priorities with day-to-day operational demands.