REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract undocumented processes, design curriculum, and produce structured training materials across multiple teams. You will be responsible for creating e-learning content, facilitator guides, assessments, and process documentation in an environment where most institutional knowledge currently lives as tribal knowledge, scattered recordings, or informal notes. This is a builder role. You are designing and producing the training materials that will define how this organization onboards, upskills, and scales.
Key Responsibilities
Content Development & Instructional Design
- Build training content, SOPs, and workflow documentation from scratch for multiple operational teams with distinct processes and skill requirements
- Design structured learning paths that sequence content logically for new hire onboarding, cross-training, and ongoing skill development
- Create clear, engaging instructional content that breaks down complex multi-step workflows into consumable, retention-focused training
- Develop reusable templates and content standards that enable future content creators across the organization to build consistently
Process Documentation & SME Collaboration
- Conduct structured interviews and working sessions with subject matter experts and team managers to extract, validate, and document workflows
- Observe and map operational processes that currently exist only as tribal knowledge, turning "how we actually do things" into documented, trainable content
- Partner with leadership and team managers to identify training gaps, prioritize content builds, and validate accuracy of documented processes
- Translate complex operational procedures into structured documentation that serves both as training material and as living reference
Training Program Management
- Own the content architecture, determining how training is organized, categorized, and sequenced across teams and roles
- Establish content governance standards including version control, review cycles, update triggers, and ownership assignments
- Build and manage a content maintenance cadence, ensuring SOPs and training stay current as processes change
- Provide regular progress updates to leadership on build status, content coverage, and identified gaps
Continuous Improvement
- Support process enhancement initiatives by updating training and documentation as workflows are refined
- Identify opportunities where clearer documentation or better training design can improve operational performance
- Build feedback loops with teams to identify where training is falling short and iterate accordingly
Requirements
- Bachelor's Degree in Instructional Design, Organizational Development, Communications, or equivalent relevant experience
- 5+ years of experience in instructional design, curriculum development, or L&D content creation, with at least 2 years focused on operational or process-based training
- Demonstrated portfolio of training programs, SOPs, or curriculum built from scratch in environments where documentation did not previously exist
- Experience supporting complex, multi-department operations with 50+ employees across distinct teams, each with unique workflows and training needs
- Proven experience leading SME extraction sessions, including structuring interviews, validating process accuracy, and converting verbal knowledge into published, structured training content
- Experience architecting training platforms end-to-end, including information hierarchy, role-based learning paths, content categorization, and user navigation
- Strong written communication with the ability to translate highly technical, multi-step operational processes into clear, accessible training for varied skill levels
- Experience establishing and maintaining content update cycles tied to process changes, ensuring training never falls out of alignment with live operations
Preferred Qualifications
- Experience with Trainual or similar SOP-focused training platforms (Lessonly, Guru, Confluence, Notion)
- Experience building training infrastructure for organizations during periods of rapid growth or operational scaling (2x+ headcount growth)
- Background in operations-heavy environments with multi-step, compliance-sensitive workflows requiring high accuracy
- Experience integrating multimedia content (Loom recordings, screen captures, embedded video) into structured training modules
- Experience working in remote-first or distributed team environments across multiple time zones
- Comfort working across multiple operational systems (project management, CRM, communication platforms) and documenting how they interconnect within workflows
- Experience creating train-the-trainer programs or enabling managers to become content contributors within an established framework
Benefits
What REE Offers you:
At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.
Comprehensive Benefits Package
- Competitive salary: $70,000 - $90,000/yr depending on experience.
- Health, dental, and vision insurance with Company-sponsored Life Insurance
- Retirement savings plan with company match
- Vacation time off, sick time off, and holidays
Career Development Opportunities
- Ongoing training and development programs
- Opportunities for advancement within the company
Work-Life Balance
- Flexible work schedules
- Remote-first environment with company-wide conferences annually
- Employee assistance program for personal and family well-being
Perks and Rewards
- Employee discounts on products and services through Insperity
- Recognition programs for outstanding performance
- Company-sponsored social events and activities
- Ability to travel twice per year, to Annual Company Conference and IT Team Onsite, as well as potential for additional Leadership meetings.
Join us and discover a rewarding career where you can make a difference and grow professionally.
REE is only able to hire US citizens or those who are authorized to work in the US as full-time employees (we do not provide visa sponsorship).
This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.
REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Not open to 3rd party recruiters or submissions.
REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.
Originally posted on Himalayas