Senior Clinical Training Specialist (Interventional Systems

About the Company

As a global medical device company originating from Japan, we pursue reliable quality and technology to contribute to healthcare in more than 160 countries and regions around the globe. We promise to walk alongside healthcare professionals to continue to make great contribution to society, now and into the future.

Summary of the Role

As the Senior Clinical Training Specialist for Terumo Interventional Systems (TIS) in Malaysia, you will develop and implement training and education strategies that strengthen clinical knowledge, product proficiency and procedural confidence among internal and external stakeholders. You will lead workshops, hands-on training sessions and simulation-based programs using Terumo training systems, while working closely with the TIS Business Manager, Regional Training team and Marketing team to ensure each program is aligned with business priorities and customer needs.

You will be responsible for developing and executing the Training and Education Strategy in collaborative partnership with TIS business manager, Regional Training and Marketing teams to identify training needs and create tailored solutions. You will be expected to efficiently manage assigned training budgets to support business objectives. This includes the implementation and management of training programs for internal and external stakeholders. Besides, the job also evaluate training effectiveness through feedback, assessments and performance metrics, and make necessary adjustments. You will keep training content up-to-date with the latest industry trends and best practices.

You will demonstrate growth mindset and drive continuous improvement to establish and enhance SOP – by collaborating with cross-functional and country teams for commercial excellence and ongoing processes to drive results.

Key Responsibilities

1. Execution of Training Programs

• To plan and organize training programs in coordination with the business needs and aligned with TIS Business Manager.
• To support in marketing and promotion of new products
• To send invites, program details and pre-work to the participants.
• To ensure arrangements are made and communicated to the trainers/ speakers and internal/ external participants, in a timely manner, as per the requirements
• To ensure end-to-end logistics management for the training programs
• To collect feedback about the training conducted, in terms of content, infrastructure, trainer effectiveness, etc.

2. Planning and Process Development for Training

• Development of a framework and SOPs for education and training for internal and external participants.
• To prepare the training plan and calendar
• Developing Curriculum for Training & Education Programs
• Plans for training budget
• To improve and track effectiveness through feedback collected from participants, to identify and work on the areas of improvement

3. Development of the Country Education Network (CEN)

• To build the CEN to improve the standards across SINMAL (Singapore-Malaysia)
• Learning from Exchanges within and with region and bringing best practices to country
• Evaluating Training innovations in similar industries and bringing best practices
• Forging new partnerships with potential partners

4. Management & Improvement of Training Infrastructure

• Including the devices / machines, training materials, etc.
• To provide requirements to business manager for procurement of devices, training models, consumables and other supplies
• Maintenance of suitable Inventory Levels for smooth execution of training programs

5. Knowledge Management and Reports

• To ensure regular updating and proper maintenance of the training database and knowledge repository, including data pertaining to participants and trainers, training content and collaterals, training feedback, training related documents, etc.
• To ensure preparation and reporting of monthly/ quarterly events / activities for training held
• To collect the filled-in Attendance sheet, Training Evaluation and Feedback forms and any other documents, on completion of the session, through the support of sales coordinator

Functional / Technical Skills

• Proficient in Cardiology knowledge, training methods and techniques
• Knowledge of Simulation Based Training in Medical Devices industry.
• Ability to engage effectively with KOLs, Physicians and Nurses

Education & Experience

• Minimum Bachelor’s in Biomedical, Nursing and/or relevant Science related degree.
• Approximately 10 years of relevant experience in medical device / pharmaceutical industry.
• At least 3+ years of training experience.

Note to External Recruitment Agencies:

Terumo does not recognize candidate submissions from any recruitment agencies and will not be responsible for payment of any recruitment fees due to the hiring of candidates whose resumes were submitted to Terumo employees or offices without the recruiting team's acknowledgement.