Operations Training Specialist

Location: Amsterdam, Netherlands

About Us

One of the world’s leading automotive manufacturers, operating in more than 130 countries and serving nearly 19 million customers worldwide.

As part of our continued expansion in the Benelux region, we are looking for a Operations Training Specialist to support the rollout and execution of aftersales training programs across multiple brands.

Position Summary: As a Senior Trainer, you will play a pivotal role in ensuring the dealer network is equipped with the skills and knowledge to deliver top-notch service. From designing comprehensive training programs to fostering a culture of continuous learning, you will be at the forefront of empowering our Aftersales team and dealers to exceed expectations.

Key Responsibilities:

• Develop Training Programs: Design and implement structured training initiatives tailored to the needs of the dealer network, focusing on technical expertise and industry best practices.
• Deliver Engaging Training: Conduct training sessions through webinars and in-person classes, covering technical, product, and operational knowledge.
• Collaborate with Stakeholders: Work closely with Regional Aftersales Managers and Technical Support teams to identify training needs and provide customized solutions.
• Promote Continuous Development: Foster a learning-focused culture within the Aftersales team, driving professional growth and enhanced performance.
• Manage Budgets: Establish and monitor training budgets, ensuring cost-effective use of resources.
• Leverage Technology: Evaluate and implement new tools, technologies, and methods to enhance training effectiveness and efficiency.

Qualifications and Experience:

• Automotive Industry Expertise: A minimum of 5 years’ experience in training roles within the automotive sector, with a solid understanding of technical operations and Aftersales service.
• Technical Proficiency: IMI-certified training in hybrid and electric vehicle systems is essential.
• Educational Background: A formal qualification in training or engineering (or equivalent experience, such as Master Technician status).
• Training Skills: Proven ability to create, deliver, and evaluate impactful training programs.
• Technical Literacy: Skilled in reading and interpreting engineering drawings and electrical schematics.
• Modern Learning Tools: Familiarity with web-based learning platforms and innovative educational techniques.
• Communication Expertise: Strong influencing and engagement skills, with proficiency in English (written and spoken).
• Software Proficiency: Advanced knowledge of Microsoft Office Suite.
• Flexibility: Willingness to travel extensively and stay overnight when required.
• Driver License: A full and clean driver license is mandatory.

What We Offer

• The opportunity to be part of a pioneering team launching new automotive brands in Europe
• A dynamic and international work environment where your work has visible impact
• Competitive compensation and benefits package
• Clear opportunities for professional development within a fast-growing global organization