Technical Writer

Position Details

Position Title: Technical Communications Specialist II

Primary Location: Rochester, NY

Contract: 12+ months (extendable)

Pay Rate- $34 per hour on W2.

Position Summary

The Position

• Produces technical publications and communications to support the safe and effective use and servicing of Client's Products.
• Projects may include technical manuals, online content, product labeling and instructions for use, communications and presentations delivered in various formats.
• Gathers and organizes technical information from various sources.
• Develops, writes, edits, manages review/approval, and proofreads complex materials for internal and external customers.
• Reviews and analyzes publication/labeling effectiveness and efficiency, including verification/validation.
• Follows established change control procedures.
• Ensures publications adhere to established standards of style and format and meet regulatory requirements.
• Reviews published materials and recommends revisions or changes in scope, format, and content.
• Adheres to project timelines and communicates/escalates potential impacts to project schedules.
• Investigates and resolves or escalates customer complaints and concerns and responds to non-standard inquiries.
• Participates in special projects as assigned.
• Performs other work-related duties as assigned.

Key Stakeholders

Internal

• Technical Subject Matter Experts
• Research & Development
• Technical Support
• Regulatory Affairs
• Quality and Compliance
• Product Management/Marketing
• Post Market Risk Management (PMRM)
• Information Technology (IT)

External

• Illustrators
• Translation Vendors
• Print/Media Vendors
• External Manufacturers (OEMs)

Required Skills

• Minimum of an Associate's degree in Technical Writing, Communications, Medical Technology, Biology, or Engineering with technical writing experience, or equivalent.
• Minimum of 3 years of relevant work experience.
• Ability to represent the Technical Publications group on cross-functional teams.
• Comfortable interacting with Engineering, Research & Development, Regulatory, Quality, Customer Support, IT professionals, and upper levels of management.
• Proven team player.
• Self-motivated with the ability to prioritize workload with minimal supervision.
• Ability to manage multiple projects simultaneously and work under tight deadlines.
• Excellent written and verbal communication skills.
• Strong computer skills.
• Experience with:
• HTML
• XML
• DITA
• FrameMaker
• Microsoft Office
• Creation of online documentation using topic-based authoring

Preferred Skills

• Bachelor's degree preferred.
• Experience working in a regulated environment.
• Experience with content management systems (CMS), CSS, and system design.
• Knowledge of animation tools and Java scripting.
• Experience working with translated publications.
• Knowledge of Client's products is a significant advantage.
• Experience with website design/authoring tools.

Work Environment

• Traditional office workspace or remotely.

Physical Demands

• Sitting.
• Repetitive movements of hands.
• Fingering (picking, pinching, typing, or otherwise working primarily with fingers rather than with the whole hand or arm).
• Computer work.