Managed Learning Services, Instructional Designer

Instructional Designer (Learning and Development Content Design and Development Specialist) What is this role? As the Instructional Designer (Learning and Development Content Design and Development Specialist) you will be instrumental in elevating the knowledge and skills of our contact center agents, directly influencing the quality of member service. In this role, you will lead the creation, updating, and maintenance of comprehensive training content and FAQs, ensuring they reflect the latest…