Learning Experience Designer - Talent Enablement (Instructional Designer) (Commercial & Investment Bank

Job Description

Build learning experiences people actually want to use. In this role, you'll turn real business needs into modern, performance-focused learning that's practical, engaging, and accessible. You'll create video-first content, interactive modules, and simulation-style practice that helps learners build confidence on the job. You'll experiment with emerging tools and workflows to prototype quickly while maintaining strong standards for accuracy and quality. If you enjoy moving from idea to working prototype and refining through feedback, this role offers meaningful impact and creative range.

As a Learning experience designer, multimedia and interactive in the service talent enablement team, you will design and build learner-centered multimedia and interactive experiences that support performance and engagement. You will partner with stakeholders and subject matter experts to translate complex content into clear, practical, visually compelling learning assets. You will own the work end-to-end, from discovery through launch readiness, using artificial intelligence (AI)-enabled workflows to accelerate prototyping and iteration while maintaining high standards for accuracy, accessibility, and craft.

Job Responsibilities

• Design and produce video-first learning, motion graphics, interactive modules, and simulation-style practice experiences (e.g., branching scenarios, guided decision practice, clickable walkthroughs)
• Lead end-to-end development from discovery through launch readiness, including scripting, storyboarding, prototyping, production, quality checks, and accessibility validation
• Prototype interactive learning assets rapidly using AI-assisted workflows and lightweight coding practices (for example, rapid “vibe coding” approaches)
• Build interactive practice activities that include clear guidance, meaningful feedback loops, and opportunities for realistic decision-making
• Partner with stakeholders and subject matter experts to clarify performance outcomes, audience needs, constraints, and success measures
• Translate complex information into engaging narratives, visuals, and practice opportunities that support on-the-job performance
• Apply learning science principles pragmatically (for example, managing cognitive load and designing effective practice and feedback)
• Manage multiple projects in parallel, independently driving timelines, prioritization, and stakeholder communications
• Iterate based on feedback and light testing to improve clarity, usability, and learner engagement
• Ensure learning outputs meet accessibility and inclusive design expectations (for example, captions, transcripts, keyboard navigation, and color contrast)
  
  

Required Qualifications, Capabilities And Skills

• Demonstrated portfolio of multimedia learning assets with strong emphasis on video and interactive or simulation-style experiences (beyond slide-based learning)
• Demonstrated ability to create modern digital learning deliverables, including video-based learning, interactive prototypes, and scenario-based practice experiences
• Working knowledge of adult learning principles and the ability to apply them to multimedia and interactive learning design
• Demonstrated skill in stakeholder management, including setting expectations and incorporating feedback professionally
• Demonstrated storytelling ability that turns complex information into clear, engaging learning narratives and practice
• Proficiency with multimedia production tools (for example, video editing, audio cleanup, and visual design tools)
• Basic HTML literacy (ability to read and edit simple HTML and troubleshoot common issues for interactive learning assets)
• Comfort using AI-assisted workflows to prototype and refine interactive learning experiences efficiently
• Strong visual design skills, including layout, typography, composition, and pacing
• Strong written and verbal communication skills
• Knowledge of accessibility and inclusive design practices, including familiarity with Web Content Accessibility Guidelines (WCAG) concepts
  
  

Preferred Qualifications, Capabilities And Skills

• Experience in user experience or product design (for example, interaction design, usability principles, and prototyping patterns)
• Experience designing performance-based practice and assessments (for example, decision-making scenarios and feedback-driven evaluation)
• Experience creating templates, patterns, or standards that scale multimedia and interactive production
• Familiarity with simulation authoring platforms or rapid interactive prototyping tools
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes
  
  

All application requirements (including updated resume - please include specifics of your career) should be posted, submitted and completed in the Oracle tool.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.