Lead, Frontline Learning Experience Design (Hybrid

Capital One’s Learning Experience Design team is seeking a Manager to lead a diverse group of instructional designers and creative specialists. You will guide strategic and tactical initiatives to transform frontline learning into experiential, in-the-flow-of-work experiences, leveraging AI and modern learning science. The role emphasizes coaching, agile delivery, and data-driven decisions to improve agent performance and operational KPIs across call center and back-office teams. J-18808-Ljbffr