Knowledge Management Specialist

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Profile Summary

We are looking for a versatile and experienced KMS Lighthouse Platform Specialist who can successfully analyze, monitor, report and optimize enterprise knowledge management and content management platforms during and after content migration initiatives.

Our ideal candidate combines expertise in enterprise CMS and knowledge management platforms with strong analytical capabilities, project coordination skills and a consultative approach to content performance improvement. Familiarity with the telecom industry is a bonus. This individual works cross-functionally with Content Strategists, Content Authors, Migration Specialists, Quality

Assurance teams, Project Managers, Client Stakeholders and Platform Administrators to support successful content transformation programs.

You are the primary owner of platform insights, reporting, performance analytics, and operational monitoring, ensuring content effectiveness, delivery excellence, and stakeholder visibility across large-scale enterprise content ecosystems.

Responsibilities:

• Monitor KMS Lighthouse dashboards and similar knowledge management tools to assess content health and usage trends.
• Analyze article consumption metrics, search behavior, customer feedback, engagement patterns and content performance indicators.
• Track and report on content effectiveness, search success rates, feedback trends and overall platform utilization.
• Develop actionable recommendations to improve content quality, findability and customer experience.
• Support enterprise-level content migration initiatives across CMS and Knowledge Management platforms.
• Validate migrated content performance and identify post-migration optimization opportunities.
• Produce weekly, monthly and periodic operational reports for internal leadership and client stakeholders.
• Translate platform data into meaningful business insights and recommendations.
• Monitor operational performance against established service level agreements (SLAs) and project delivery timelines.
• Track content migration milestones, reporting requirements, and performance commitments.
• Identify recurring content feedback themes and unresolved customer pain points.
• Support data-driven recommendations for content enhancement, restructuring and optimization.
• Provide analytical inputs for content prioritization, roadmap planning and future content investments.

Required skills:

• 3-5 years of experience supporting enterprise content management, knowledge management or content migration programs.
• Degree in Information Management, Communications, Business, Information Systems, Technical Communication or related field.
• Experience working with KMS Lighthouse or similar knowledge management platforms.
• Experience with enterprise CMS platforms and large-scale content repositories.
• Strong analytical and reporting skills with the ability to transform data into actionable business insights.
• Experience monitoring KPIs, performance metrics, and operational dashboards.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written, verbal, and stakeholder communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent time management and organizational skills.
• Team player with excellent communication and interpersonal skills.
• Reliable home internet service.

Work Setup:

• Work from home
• Nightshift