Knowledge Management & Enablement Lead

"No one can whistle a symphony. It takes a whole orchestra to play it." — H.E. Luccock Role Overview: Mercury's Vendor Strategy team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness. This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how int…