Knowledge Base Coordinato

Role Description The Knowledge Base Coordinator is a full-time, on-site role based in the Greater Paris Metropolitan Region. This role is responsible for organizing, maintaining, and continuously improving the company’s knowledge base and documentation, ensuring that product information, FAQs, and support materials are accurate, consistent, and easy to navigate. Day-to-day tasks include creating and updating articles, collecting input from product, support, and customer-facing teams, and structuring content so that users can quickly find answers. The coordinator will monitor content usage, identify gaps, and implement improvements to enhance knowledge sharing across the organization. This position also involves collaborating closely with customer service and technical teams to ensure that the knowledge base supports efficient, high-quality customer interactions.

Qualifications

• Strong knowledge management and knowledge sharing skills, with experience organizing and maintaining centralized information sources.
• Analytical skills to assess content effectiveness, identify gaps, and interpret usage data to guide improvements.
• Excellent communication skills, with the ability to translate complex technical information into clear, user-friendly content.
• Customer service orientation, with an understanding of how documentation supports customer experience and internal support teams.
• Experience with knowledge base or documentation platforms (e.g., help centers, wikis, CMS tools).
• Attention to detail and strong organizational skills, with the ability to manage multiple content requests and priorities.
• Ability to work collaboratively with cross-functional teams including product, engineering, and customer support.
• Relevant academic background or equivalent experience in information management, communication, or a related field.