Instructional Design Manager

Manager – Learning Architect (Instructional Design Lead)

Location: India

Department: Talent Transformation / Learning Architecture

Reports to: Head of Learning Architecture

Role Overview

We are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.

This role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a fast-paced BPO environment.

The ideal candidate will bring both strategic leadership and hands-on design experience, with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style.

Key Responsibilities

1. Learning Design & Strategy

• Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts
• Apply adult learning principles to create engaging, outcomes-driven programs
• Partner with stakeholders to align learning strategies with business goals and performance outcomes
• Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)

2. Team Leadership & Capability Building

• Manage, mentor, and develop a team of instructional designers
• Establish design standards, governance, and quality assurance frameworks
• Drive capability-building initiatives to strengthen ID competencies and innovation mindset
• Foster a culture of collaboration, creativity, and continuous improvement

3. Project & Stakeholder Management

• Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality
• Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies
• Manage stakeholder expectations and communicate progress effectively
• Ensure efficient resource planning and workflow management

4. Content Development & Technical Writing

• Develop high-quality learning content adhering to Chicago Manual of Style standards
• Ensure clarity, consistency, and professionalism across all training materials
• Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments

5. Digital Learning & Innovation

• Champion modern learning solutions, including:
• E-learning (Articulate, Captivate, etc.)
• AI-based authoring tools
• VR/AR learning experiences
• Gamified learning solutions
• Digital simulations & scenario-based learning
• Evaluate and implement new tools, technologies, and frameworks
• Drive experimentation and innovation in learner experience design

6. Measurement & Continuous Improvement

• Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)
• Continuously enhance learning programs based on feedback, analytics, and business impact
• Establish KPIs for learning quality, engagement, and performance outcomes

Qualifications & Experience

Experience

• 8–12+ years in instructional design or learning experience design
• 3–5+ years in a leadership or managerial role
• Experience in BPO, shared services, or global operations environment preferred

Core Skills & Competencies

Instructional Design Expertise

• Deep knowledge of:
• Adult Learning Theory
• Learning Experience Design (LxD)
• Curriculum architecture
• Strong portfolio demonstrating diverse learning solutions

Technical & Digital Skills

• Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)
• Exposure to AI-enabled learning tools and automation platforms
• Experience designing immersive learning (VR/AR), gamification, and simulations

Project Management

• Strong planning, prioritization, and execution skills
• Experience managing large-scale, multi-geography projects
• Familiarity with Agile or hybrid project management approaches is a plus

Communication & Writing

• Excellent verbal and written communication skills
• Advanced technical writing capability aligned with Chicago Manual of Style
• Ability to translate complex concepts into learner-friendly formats

Leadership & Stakeholder Influence

• Strong people management and coaching skills
• Ability to influence senior stakeholders and drive alignment
• High adaptability in a fast-paced, evolving environment

What Success Looks Like in This Role

• Delivery of high-impact, scalable learning programs across global operations
• Strong team performance, engagement, and capability growth
• Adoption of innovative learning technologies and modalities
• Measurable improvements in learner performance and business outcomes

Preferred Attributes

• Experience in global/matrix organizations
• Exposure to digital transformation initiatives

Passion for innovation in learning and emerging technologies