For our client, we are seeking a Documentation Manager, Platforms & Ecosystems to join the team of a leader in the Information Technology space.
This leader will own the evolution of documentation operations for a technical platform environment, with a strong focus on quality, scalability, and coverage. The role will guide a team responsible for creating reliable content that supports customers and internal stakeholders while keeping pace with rapidly changing AI capabilities. It will also partner closely with product and cross-functional teams to align documentation priorities with broader roadmaps and delivery needs.
The ideal candidate will bring a mix of content strategy leadership, team management, and process transformation experience, along with the ability to use metrics to improve documentation outcomes.
Location: Remote - US based candidates only, no visa sponsorship available
Compensation: $114,600 – $218,300 annually
Responsibilities
- Lead and grow the documentation team through hiring, coaching, and performance management
- Redesign documentation processes to leverage AI for efficiency and broader coverage
- Develop AI skills and content automation approaches to strengthen documentation reliability
- Monitor advances in AI to keep documentation practices current and competitive
- Collaborate with stakeholders to ensure timely delivery of documentation content
- Align documentation priorities with product roadmaps and broader team objectives
Qualifications
- 8+ years in technical writing or content strategy
- 4+ years of experience managing teams
- Hands-on experience with generative AI tools and content automation
- Proven leadership in transforming documentation processes or tools
- Strong ability to define metrics and frameworks for content quality
Benefits
- Comprehensive health, life, and disability insurance
- Generous vacation and personal leave policy
- Support for new parents with parental leave and family assistance programs
- Competitive pension plans and employee stock participation
- Mental health and wellness programs, including EAP
- Professional development and training opportunities
- Volunteer programs with donation matching
Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.