Coordinator Content Design

Coordinator, Content Design

$90,879 - $105,355 + 15.4% super

Canberra, Melbourne or Brisbane

Ongoing

• Help shape digital experiences that make complex information easier for people to find, understand and act on
  

About AMSA - Work with Purpose

Safe Seas. Clean Seas. Saving Lives.

At Australian Maritime Safety Authority (AMSA), every role contributes to our mission to protect lives, support safe maritime operations, and safeguard Australia’s marine environment.

As Australia's national maritime regulator, we coordinate national maritime and aviation search and rescue services, protect Australia's marine environment, and support a safe and resilient maritime industry. Our work is made possible by the expertise of our people across corporate, specialist, digital and operational functions, working together to deliver services nationwide.

With around 500 employees across Australia, AMSA operates in a complex, highly regulated environment and offers meaningful careers with national reach and long-term impact. Learn more at amsa.gov.au.

About the Role

As Coordinator, Content Design, you'll join AMSA's Digital and Design team and help create accessible, user-centred content across our digital channels, including websites, social media and EDMs. Using customer insights, analytics and evidence-based design principles, you'll contribute to digital experiences that support customers to access information, services and guidance more effectively.

Working collaboratively with stakeholders across the organisation, you'll help translate customer and business needs into content solutions that improve usability, strengthen customer experiences and support AMSA's strategic objectives.

In this role you will:

• Co-design, write, edit and publish customer-focused digital content for omnichannel delivery
• contribute to content design and user experience activities, including user research, journey mapping and content improvement initiatives
• use analytics, customer feedback and other evidence sources to identify opportunities to improve content and customer experiences
• provide advice and support to stakeholders on content design and digital publishing practices
• contribute to a culture of continuous improvement and evidence-based decision making.
  

What We're Looking For

You will bring:

• Experience creating, editing and publishing digital content using web content management systems, preferably Drupal.
• Experience developing accessible, user-centred content for digital products and services.
• Strong stakeholder engagement skills and the ability to translate customer, user and business needs into effective content solutions.
• Experience using analytics, customer feedback and evidence to evaluate content performance and identify opportunities for improvement.
• Strong analytical skills and the ability to develop evidence-based insights and recommendations.
• Knowledge of accessibility requirements and digital content best practice, including the Digital Service Standard and WCAG 2.1/2.2 AA accessibility standards.
• Behaviours aligned with One AMSA values and ways of working.
  

Highly regarded:

• Experience using digital analytics and customer insight tools such as Google Analytics, Microsoft Clarity or Qualtrics.
• Experience creating and managing content across digital channels, including the use of AI-enabled tools.
• Qualifications or equivalent experience in content design, communications, user experience, digital content management, human-centred design or a related discipline.
  

For further details, please refer to the position description. Information about our terms and conditions of employment are contained in the AMSA Enterprise Agreement 2024 - 2027

What We Offer at AMSA

At AMSA, we support our people to do their best work through:

• Competitive remuneration and salary packaging options
• 15.4% employer superannuation contribution
• Generous leave entitlements with 20 days annual leave plus paid Christmas shutdown
• Paid parental leave with 18 weeks for primary and 14 weeks for secondary carer
• Wellbeing focus with health reimbursements, flu vaccinations and an Employee Assistance Program for you and your family
• Flexible work including work from home arrangements
• Career development including training, study assistance, paid professional memberships.
• Opportunity to connect, collaborate, and make a difference through AMSA’s staff-led networks
  

One AMSA: Shaping Our Future Together

One AMSA is our commitment to creating a workplace that is safe, respectful and inclusive - where every employee feels valued, supported and empowered to contribute. It shapes how we work together and ensures collaboration, trust, and shared purpose across AMSA.

How to Apply

To apply, visit the Careers at AMSA portal and click ‘Apply’ on the job listing before 11:55pm AEST on Tuesday 15th September 2026.

You will need to provide:

• A resume (maximum 3 pages)
• A cover letter (up to 600 words) outlining your suitability based on the key responsibilities and capabilities required for the role.
  

For further information about the role, contact Diana Campbell at Diana.Campbell@amsa.gov.au

For questions about the recruitment process, please contact recruitment@amsa.gov.au.

Applications from recruitment agencies will not be accepted, as AMSA recruitment is managed internally.

AMSA does not engage staff under the Public Service Act 1999. AMSA engages employees under the Australian Maritime Safety Authority Act 1990 and our remuneration arrangements are specific to AMSA.