Conversational Designer

🚀Senior Conversational Designer – Voice/IVR & Dialogflow CX | Remote

Are you passionate about creating intuitive voice and conversational experiences that actually make a difference? Client is looking for a Senior Conversational Designer to help modernize and innovate customer experiences through conversational AI.

What You’ll Do:

• Lead conversational design and support migration from legacy IVR platforms to Google Dialogflow CX / Conversational Agents.
• Architect complex NLU-driven voice interactions, reusable components, and conversational design systems.
• Analyze customer interactions to identify pain points, gaps, and opportunities for experience improvements.
• Partner with product, engineering, data, and operations teams to develop innovative conversational AI solutions.
• Define and track KPIs/OKRs while supporting ongoing optimization of voice and chatbot experiences.

What You’ll Bring:

• Bachelor’s degree or equivalent experience with 5+ years in conversational/product design.
• Strong hands-on experience designing IVR, voice, and NLU-driven experiences.
• Experience with Google Dialogflow CX, plus exposure to Genesys Cloud, AWS Lex/Connect, or similar platforms.
• Familiarity with LLMs, Gemini, Vertex AI, Python-based language analysis, and conversational analytics.
• Strong communication skills and experience building scalable design systems with cross-functional teams.

Healthcare or Medicare experience is a plus.

📩 Interested? Message me or apply below!