Conversational Designer - Contact Center Digital Experience

Job Title: Conversational Designer Contact Center Digital Experience Location: Remote Job Description: Design intuitive, user-centered experiences for Contact Center platforms, agent desktops, supervisor consoles, self-service portals, and AI-powered customer journeys. Conduct user research, stakeholder workshops, persona development, journey mapping, and usability testing to identify customer and agent pain points. Create wireframes, prototypes, user flows, information architecture, and high-f…