CONVERSATION DESIGNER – CONTACT CENTER

5-10 Years Experience Core Responsibilities – Designs end-to-end IVR and AI agent experiences across voice and digital channels – Creates dialog flows, intent taxonomies, entity definitions, bot personality, and brand voice guidelines – Proficient in prompt engineering, tool-calling, and knowledge management across conversational AI platforms Contact Center Experience – Experience designing IVR and AI agent flows for complex enterprise use cases: auth, intent ID, status lookups, transactions – …