Conversation Designer – Contact Center

Title: Conversation Designer Contact Center Duration: 6 months probably longer Location: Remote - USA Job Description: 5-10 Years Experience Core Responsibilities Designs end-to-end IVR and AI agent experiences across voice and digital channels Creates dialog flows, intent taxonomies, entity definitions, bot personality, and brand voice guidelines Proficient in prompt engineering, tool-calling, and knowledge management across conversational AI platforms Contact Center Experience Experience desi…