Content Strategist III | Launch Readiness

We are seeking a proactive and highly organized Content Strategist III to support product and feature launch readiness for a global technology platform.

In this role, you will work ahead of upcoming product and feature launches to ensure support content is accurate, complete, tested, localized, and ready on day one. You will partner closely with Product, Engineering, Product Operations, Localization, Marketing, Communications, and Support Operations while managing content readiness across multiple concurrent launches.

This is a hands-on role combining content strategy, technical writing, product launch readiness, project management, and Generative AI content development.

What You’ll Do

• Partner with cross functional teams to identify support content needs for upcoming product and feature launches
• Develop content plans aligned with launch schedules, dependencies, and go live dates
• Audit existing support content to identify gaps, outdated information, and required updates
• Write, edit, and improve Help Center articles, chatbot content, customer support responses, and other user facing support materials
• Create and optimize content used within Generative AI and LLM powered support experiences
• Draft and stage confidential pre-launch content that cannot be published until go live
• Test and dogfood pre-launch features to validate content and support experiences before release
• Test chatbot and AI powered responses for accuracy, usefulness, and alignment with approved content
• Track content readiness through launch plans, master trackers, and associated project tasks
• Identify risks, dependencies, and potential blockers and communicate them to stakeholders early
• Coordinate with Localization teams to ensure content is ready across markets within required timelines
• Ensure support content is accurate and available across applicable user entry points on launch day
• Maintain and champion content standards, editorial guidelines, terminology, and best practices
• Manage multiple concurrent launches while navigating changing priorities and deadlines
• Recommend improvements to launch readiness processes, workflows, documentation, and tooling
• Translate complex product information into clear, concise, user focused support content

Qualifications

You could be a strong fit for this role if you bring:

• 2+ years of experience in technical writing, content strategy, support content, or a related field
• 6+ months of hands-on experience creating or optimizing content for Generative AI or LLMs
• A Bachelor’s degree in English, Communications, or a related field, or an equivalent international university degree
• Experience writing Help Center articles, chatbot content, or customer support responses
• Experience working toward product or feature launch dates
• Strong writing, editing, critical thinking, and editorial judgment
• The ability to manage multiple projects and shifting launch deadlines
• Experience coordinating deliverables across cross functional teams
• Experience using content management systems and project management tools
• Comfort working with sensitive, confidential, and pre-launch information
• Strong attention to detail and a track record of delivering high-quality content within fixed deadlines

Preferred Qualifications

• Experience preparing support content specifically for product or feature launches
• Experience partnering with Product, Product Operations, Engineering, Localization, or Support Operations teams
• Experience with localization workflows and global content
• Experience testing or dogfooding products before launch
• Experience working with Generative AI tools or LLM powered support experiences
• Familiarity with data analysis
• Familiarity with XML editing
• Experience working in a fast-paced technology, mobile application, social media, or consumer product environment

Key Skills

• Content Strategy
• Technical Writing
• Generative AI
• Large Language Models (LLMs)
• Product Launch Readiness
• Help Center and Support Content
• Project Management
• Content Management Systems (CMS)
• Cross Functional Collaboration
• Localization