Content Strategist III

About Ascendion

Ascendion is an AI-native software engineering disruptor helping businesses innovate faster, smarter, and with greater impact. We partner with enterprise clients across North America, the UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth.

Learn more at  https://ascendion.com/.

Engineering to the Power of AI™, AAVA™, EngineeringAI, Engineering to Elevate Life™, Enterprise PlatformsAI, Data & InsightsAI, ExperienceAI, GCCAI, OperationsAI, Platform EngineeringAI, ProductAI, and Quality EngineeringAI are trademarks or service marks of Ascendion®. AAVA™ is pending registration. Unauthorized use is strictly prohibited.

Ascendion | Engineering to elevate life

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for the world’s leading brands
• Solve complex problems - and learn new skills
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and hands-on experience

Experience a community of change makers!

Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.

About the Role:

• This role sits within our Launch Readiness pillar and is ideal for someone who combines a passion for product with a commitment to outstanding user experiences.
• You'll work ahead of new feature and product launches, partnering with Engineering, Product, Product Operations, Marketing, Communications, and Localization teams to ensure our support content is accurate, complete, and ready on day one.
• You'll use data-driven thinking, a startup mindset, and deep content expertise to prepare clear, effective resources that help users get the most out of every new launch, including content that powers Generative Artificial Intelligence.

Job Title:Content Strategist III

Minimum Qualifications:

• Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification).
• 2+ years of experience in a technical writing or content strategy role.
• 6+ months of experience writing content for Generative Artificial Intelligence.
• Demonstrated critical thinking and editorial judgment when working with complex, sensitive, and often confidential topics, with a track record of delivering content sets to fixed deadlines.
• Proven ability to plan and write online help content and customer support responses for social media platforms and/or mobile applications.
• Experience working toward launch or go-live dates and coordinating with cross-functional partners to deliver on a shared timeline.
• Experience with Content Management Systems (CMS) and project management tools.

Preferred Qualifications:

• Experience preparing content for product or feature launches.
• Familiarity with localization workflows and cross-functional coordination.
• Experience partnering with Product, Product Operations, Localization, or Operations teams to deliver against a launch timeline.
• Familiarity with data analysis, Extensible Markup Language (XML) editing, and Artificial Intelligence (AI) tools.

Key Responsibilities:

• Partner with cross-functional teams to scope support content needs for upcoming feature and product launches, and build a content plan mapped to launch timelines.
• Assess existing content against each launch, identify what is missing or needs updating, and prioritize the work required to be support-ready by go-live.
• Create Help Center articles, chatbot content, and customer support responses grounded in content strategy, including content that powers Generative Artificial Intelligence, ahead of launch.
• Draft and stage confidential pre-launch content that cannot be published until go-live.
• Test pre-launch features and the support chatbot to confirm content and responses are accurate before launch, iterating as needed.
• Manage content through the Launch Readiness master and child task process, surfacing risks to launch timelines early with clear, well-documented context.
• Work with Localization teams to ensure launch content is ready across markets and within required turnaround times.
• Ensure support content is live and accurate across all user entry points at launch.
• Apply, maintain, and champion content standards and best practices across the team.
• Manage multiple concurrent launches with close attention to detail while navigating tight and frequently shifting deadlines.
• Raise feedback and process improvement recommendations with associated teams to continuously enhance launch readiness workflows and tooling.

Location: Remote [EST]

Salary Range: The salary for this position is between $54,000 - $104,000 annually.  Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!