Content Strategist, Gen AI

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

• Join us and be part of this journey towards greater opportunities and brighter futures.

About the role

We are looking for a detail-oriented content professional to help optimize enterprise knowledge content for Generative AI and large language model (LLM) use cases. This role will focus on segmenting long-form, multi-page articles into logical, context-rich sections that improve AI efficiency, retrieval accuracy, and context delivery. The ideal candidate will create, manage, and optimize high-quality content for a large knowledge base while helping identify new ways to apply Gen AI to content strategy and operations. This person is highly organized, editorially strong, curious about AI, and energized by bringing structure to complex content environments.

Key responsibilities

• Segment long-form and multi-page articles into structured, meaningful content chunks for LLM efficiency and knowledge retrieval.
• Edit and optimize content to improve clarity, consistency, usability, and AI readiness.
• Create, manage, and maintain high-quality content for a large enterprise knowledge base.
• Support content classification, organization, and discoverability through strong content structure and information architecture practices.
• Identify opportunities to leverage Generative AI to improve content processes, workflows, and strategy.
• Stay informed on emerging Gen AI technologies, trends, and best practices.
• Manage multiple projects and deadlines in a fast-paced, collaborative environment.

About you

• Foundational knowledge of Generative AI use cases and applications in content and business workflows.
• Strong curiosity and enthusiasm for AI and a desire to keep learning in this space.
• Excellent English reading comprehension, writing, and editing skills.
• Ability to review long-form content and determine how to segment it effectively for clarity, usability, and AI context delivery.
• Strong organizational skills and the ability to manage multiple priorities at once.
• Proficiency with Microsoft Office 365, especially Word and Excel, including experience working with large spreadsheets.
• Strong problem-solving skills and an eye for patterns, structure, and classification.
• Familiarity with information architecture, taxonomy, or content organization is a plus.
• 2–3+ years of experience in Digital Marketing, Content Marketing, Content Operations, or a related field.
• Ability to work collaboratively in a fast-paced and evolving team environment.

Work Set-Up

• Willing to work on a nightshift schedule
• Work from home