Content Strategist

On behalf of our client, we are hiring a Content Strategist to join their team on a 6 month contract. The role is based fully remote from anywhere in Ireland.

Responsibilities:

• Find and verify insights: Conduct Root Cause Analyses (RCAs) on user support tickets to identify issues with our support chatbot, including issue replication and debugging. Scope the prevalence and impact of issues using available data tools
• Resolve content issues: Mitigate identified issues through content updates, prompt engineering, and index patching, iterating as needed to ensure accuracy and quality
• Triage and escalate: Where issues fall outside of content — such as retrieval, response generation, or platform bugs — triage and route to the relevant teams (e.g. Engineering, Support Ops) with clear, well-documented context
• Test and validate: Dogfood the support chatbot to verify issue resolution post-fix, and debug further if issues persist
• Write, edit, test, and improve Help Center articles and customer support responses grounded in content strategy
• Develop and refine content to enable Generative AI experiences

Minimum Qualifications:

• Bachelor's degree in English, Communications, or a relevant field (or equivalent international qualification)
• 2+ years of experience in a technical writing or content strategy role
• 6+ months of experience writing content for Generative AI
• Demonstrated critical thinking and editorial judgment around complex, sensitive topics, with a track record of managing large AI-enabling content sets

Get in touch today!