Candidates with 5+ years of experience in instructional design, content writing, curriculum development or learning and development (L&D) with strong foundational knowledge of adult learning principles, Andragogy, the ADDIE model, Bloom’s Taxonomy and Kirkpatrick’s Evaluation Model.
Hands-on experience or familiarity with e-learning authoring tools (e.g., Articulate Storyline, Rise 360, Adobe Captivate) and advanced proficiency in MS Office / Google Workspace. will be a distinct advantage.
Training Needs Analysis & Stakeholder Engagement
- Conduct Training Needs Identification (TNI) and skill-gap analyses for roles across Stores, Distribution Centres (DCs) and Head Office functions.
- Partner with Function Heads and Subject Matter Experts (SMEs) to define role-specific learning priorities and business objectives.
- Conduct field visits to Stores and DCs to observe work environments, ask targeted questions, map process interlinkages, and capture best practices and challenges.
Curriculum & Content Design
- Design comprehensive, role-based curriculum structured with clear, measurable learning objectives.
- Develop engaging learning content, including Trainer Guides, Participant Manuals, SOPs, and Assessments, utilizing adult learning principles and varied instructional strategies (e.g., storytelling, scenarios, case studies) for both Classroom and E- Learning formats as required.
Evaluation & Continuous Improvement
- Refine learning modules based on pilot feedback, SME inputs, and functional performance metrics.
- Ensure on-time delivery and deployment of training initiatives aligned with key business priorities.
- Maintain strict version control and routinely update training materials to reflect operational and process changes.
Key Competencies & Soft Skills
- Communication: Superior written and verbal communication skills in English, with a flair for clear, engaging content writing.
- Observation & Documentation: Exceptional listening, observational, and technical documentation skills with a sharp eye for detail.
- Collaboration: Strong interpersonal skills with the ability to coordinate and collaborate effectively across cross-functional teams and leadership.