As part of Humana's Consumer Digital team,you'llcreate and optimize content that helps people choose, understand, and use their healthcare plans.You'llwork as an embedded partner within cross-functional teams, shaping experiences across web, mobile, apps, and emerging digital surfaces.
This role is ideal for someone who is continuing to grow their content design craft, combines strong content skills with product thinking, uses research and data to inform decisions, and enjoys solving complex communication challenges in a regulated environment.You'llcollaborate closely with product, design, research, engineering, legal, compliance, and content design peers to create experiences that are clear, accessible, anduser-centered.
Own content design for assigned features, user journeys, and projects using research, analytics, and content assessments (audits, inventories, touchpoint mapping)
Translate research, stakeholder, and journey insights into clear, actionable digital experiences
Plan and execute content throughout the product lifecycle, including creation, review, approval, and quality assurance
Simplify complex healthcare information into clear, accessible content across UI, microcopy, and multi-channel experiences
Structure content for usability and findability, contributing to information architecture, navigation, and taxonomy
Partner with product management, design, research, engineering, legal, and compliance teams to deliver cohesive experiences
Apply and contribute to content guidelines, standards, reusable patterns, design systems, and supporting tools
Use analytics, feedback, and testing insights to identify opportunities and improve content performance
Contribute content recommendations during discovery, ideation, and iterative design activities
Identify content opportunities and recommend improvements that support user needs and business goals
Own content for assigned features, user flows, and projects from discovery through optimization
Contribute to product decisions through content design, research insights, and human-centered design practices
Support scalable content systems, including information architecture, reusable patterns, and design system adoption
Improve content quality, clarity, consistency, and accessibility across experiences
Drive continuous improvement through measurement, testing, iteration, and feedback
You'll help make healthcare experiences clearer, more accessible, and easier to navigate, enabling people to get the information they need to make confident decisions about their health. Through your work, you'll contribute to experiences that improve understanding, support business goals, and advance Humana's commitment to delivering human-centered healthcare solutions.
3+ years of experience in content design, UX writing, content strategy, or a related discipline, with experience contributing content from discovery through delivery and iteration
Strong writing and editing skills, with the ability to simplify complex or regulated information
Experience conducting content audits, leveraging research findings, and using data to inform content decisions
Working knowledge of information architecture, content structures (taxonomies, models), and findability, with familiarity in accessibility and brand/style standards
Experience collaborating within cross-functional product teams and a portfolio demonstrating content design work and user impact
Demonstrated ability to manage multiple priorities and work independently while collaborating effectively across disciplines
Familiarity with human-centered design practices, UX processes, and design tools such as Figma
Experience in healthcare or other regulated industries
Familiarity with SEO and content optimization practices
Experience contributing to guidelines, templates, governance processes, or design systems
Knowledge of inclusive and accessible design principles
Experience working within agile product teams
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Originally posted on Himalayas