Content Designer

UX Content Designer

Sydney CBD | Hybrid Working | 6-Month Contract

An exciting opportunity exists for an experienced UX Content Designer to join a digital delivery team working across a customer-facing mobile application, website and eCommerce platforms.

The role will focus on creating content that supports usability, accessibility and consistent customer experiences across a range of digital products.

The Opportunity

Working within a multidisciplinary product team, you will partner with UX designers, product managers, developers and key business stakeholders to design and deliver content across mobile, web and self-service channels. You will be involved throughout the delivery lifecycle, from discovery and design through to implementation and release.

This position would suit a content professional who enjoys working in complex digital environments and has experience creating content for transactional customer experiences, mobile applications, customer portals or eCommerce platforms.

Key Responsibilities

• Design and deliver content for mobile applications, websites, self-service experiences and eCommerce journeys.
• Work closely with UX and visual designers to ensure content supports the overall user experience.
• Collaborate with product teams and stakeholders to translate business and customer requirements into effective content solutions.
• Present content recommendations and support stakeholder review and approval processes.
• Participate in agile delivery activities and contribute to ongoing content improvement initiatives.
• Support the development and maintenance of content standards, accessibility requirements and tone of voice guidelines.

Required Experience

• Proven experience in UX Content Design, Content Design, UX Writing or Digital Content Strategy.
• Experience designing content for mobile applications, customer portals, self-service platforms or eCommerce environments.
• Strong understanding of user-centred design principles and accessibility standards.
• Experience working within agile, cross-functional delivery teams.
• Strong stakeholder engagement and communication skills.
• The ability to simplify complex information into clear and effective content.

Desirable

Experience supporting large-scale digital transformation initiatives, content governance activities or digital style guides will be highly regarded. Familiarity with tools such as Figma, Jira and Confluence is also advantageous.

What to do Next?

If the above role aligns with your skills and experience, then please apply now and share an updated resume to reece.perkins@hays.com.au For a confidential discussion.