Clearance & Brokerage Training Specialist

Acts as a technical expert on complex and specialist subject(s). Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals. Supports or leads projects by applying area of expertise.

What you will do?

As a Clearance & Brokerage Training Specialist, you will drive operational excellence by developing and delivering technical learning solutions that strengthen the capabilities of our Clearance & Brokerage teams. You will partner with Operations, Quality, Compliance, and Subject Matter Experts to ensure employees are equipped with the knowledge and skills required to deliver compliant, efficient, and customer-focused customs clearance services.

Key Responsibilities

• Design, develop, and deliver onboarding, technical, compliance, and refresher training programs for Clearance & Brokerage employees.
• Conduct training needs analysis by evaluating operational performance, quality trends, process changes, and business requirements.
• Develop and maintain training materials, facilitator guides, e-learning content, job aids, and knowledge resources.
• Serve as the subject matter expert on Clearance & Brokerage processes, customs regulations, and operational best practices.
• Evaluate training effectiveness through assessments, coaching observations, operational metrics, and stakeholder feedback, implementing continuous improvements where required.
• Support new process implementations, system enhancements, and business transformation initiatives through training and change management activities.
• Partner with Operations leaders, Quality, Compliance, and regional stakeholders to ensure learning solutions align with business objectives and regulatory requirements.
• Maintain compliance with FedEx policies, customs regulations, and industry standards while promoting a culture of continuous learning and operational excellence. Adapted from the structure and style of current FedEx Workday postings.
  
  

Job Description

The Clearance & Brokerage Training Specialist is responsible for designing, developing, and delivering technical training programs that enhance employee capability, regulatory compliance, and operational performance across Clearance & Brokerage operations.

Acting as a subject matter expert, this role partners with business leaders and cross-functional stakeholders to identify capability gaps, develop effective learning solutions, and support continuous improvement initiatives. The role also contributes to operational readiness by supporting new process implementations, system enhancements, and organizational change through structured training and knowledge transfer.

Key Requirements

• Bachelor's Degree in Logistics, Supply Chain, International Trade, Business Administration, Education, or a related discipline.
• Minimum 3–5 years of experience in Customs Clearance, Brokerage Operations, Trade Compliance, Logistics, Learning & Development, or a related field.
• Strong knowledge of customs regulations, brokerage operations, import/export processes, and regulatory compliance.
• Experience designing and facilitating instructor-led, virtual, or blended learning programs.
• Excellent presentation, facilitation, stakeholder management, communication, and coaching skills.
• Strong analytical and problem-solving skills with the ability to identify capability gaps and recommend learning solutions.
• Experience supporting process improvement, operational transformation, or system implementation initiatives is preferred.
• Proficient in Microsoft Office applications and Learning Management Systems (LMS); experience with e-learning authoring tools is an advantage.
• Ability to manage multiple priorities while working collaboratively across functions in a fast-paced environment.
  
  

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.