Associate Director - Learning Designer & Digital Content

We are seeking a talented individual to join our Commercial Enablement team at Marsh. This role will be based in Gurgaon. This is a hybrid role that has a requirement of working at least three days a week in the office

Associate Director – Digital Media & Graphic Design

Learning Designer & Digital Content Specialist

We are seeking a creative and technically skilled Learning Designer & Digital Content Specialist to build engaging, scalable learning experiences for the MPower CRM Program. You will be the architect of our digital learning strategy—translating complex technical concepts into intuitive, engaging content that inspires adoption and builds user confidence. Your work will reach thousands of users across our global organization

Create engaging digital learning experiences and multimedia content that support the MPower learning strategy and reinforce commercial adoption through modern, scalable learning solutions. You will design role-based learning paths, produce high-quality video and interactive content, and maintain a dynamic library of learning assets that evolve with the program.

We will count on you for:

Instructional Design

• Design engaging, role-based learning experiences for instructor-led, virtual, and self-paced delivery
• Develop comprehensive learning paths that guide users from awareness through mastery
• Create microlearning modules, job aids, and performance support resources for just-in-time learning
• Translate complex technical and process concepts into user-friendly, engaging learning
• Apply instructional design principles to optimize for retention and behavior change

Digital Content Creation

• Produce professional instructional videos using tools such as Synthesia and Camtasia
• Edit, refine, and optimize video content for multiple channels and audiences
• Design graphics, animations, infographics, and interactive content using design tools
• Create product demonstrations and "What's New" videos for releases
• Produce executive update videos and leadership communications

Learning Asset Management

• Maintain and continuously update the MPower learning library and digital asset repository
• Update content following product releases, process changes, and user feedback
• Ensure all learning materials remain current, accessible, and consistent with brand standards
• Organize and tag content for easy discoverability by end-users
• Support the learning management system (LMS) with regular content audits and refreshes

Innovation & Continuous Improvement

• Leverage AI-enabled and emerging tools to accelerate content development and improve quality
• Explore new approaches to digital learning, gamification, and user engagement
• Analyze learner analytics and feedback to identify content gaps and improvement opportunities
• Pilot new learning modalities and technologies to stay ahead of industry best practices
• Contribute ideas to enhance the overall learning strategy and user experience

Illustrative Activities

• Produce release overview and feature launch videos
• Design interactive eLearning modules on core CRM capabilities
• Create quick reference guides, quick-start guides, and comprehensive job aids
• Edit executive update videos and town hall presentations
• Build promotional content for global learning campaigns and awareness initiatives
• Develop graphics, illustrations, and infographics for communications and presentations
• Maintain the LMS, update course listings, and organize learning repository
• Conduct user testing on learning content to refine user experience
• Collaborate with subject matter experts to validate technical accuracy

What you need to have:

• 12+ years’ experience, 4+ years of instructional design, learning content development, or similar experience
• Proficiency with video production and editing tools (e.g., Camtasia, Adobe Creative Suite, or similar)
• Strong graphic design skills and experience creating visual learning materials
• Ability to translate technical and complex information into clear, engaging content
• Familiarity with learning management systems (LMS) and digital learning platforms
• Excellent project management and ability to juggle multiple projects with tight timelines
• Portfolio or examples of previous learning design work (videos, courses, graphics)
• Experience with enterprise software implementations or large-scale technology rollouts
• Knowledge of instructional design frameworks and learning science principles
• Experience with AI-enabled content tools (e.g., generative video, AI voiceover)
• Background in CRM systems, enterprise software, or SaaS platforms
• Experience creating interactive eLearning modules using authoring tools
• Understanding of accessibility standards and inclusive design
• Exposure to change management or organizational transformation environments

What makes you stand out

• Creative problem-solver
• User-centered mindset
• Quality-focused
• Self-directed:
• Collaborative
• Agile and adaptable

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.